[Resolved]  Sun Direct — Customer care giving False assurances

Address:

Nagaur, Rajasthan

Dear Sir / Madam

We have Sun Direct Set up Box, whose reference # is Smart card "[protected]R", customer Name "Vishawanath Sharma" . The unit stopped functioning as such we lodged complaint on 25th July 2010 by calling in customer care #[protected] Complaint #[protected]. We were informed , our problem will be solved within 48 hrs. We waited for more then 48 hrs, no one came to fix the problem, we called again customer care on 30th July 2010, Complaint #[protected] we were told problem will be fixed within 24hrs. no one reported to fix problem , we had given several calls one after the other, but look like the customer care team dtd: 1st Aug 2010 complaint #[protected] followed with another complaint #[protected] dtd:4th August 2010. thereafter we have been calling almost everyday. always they give timeline and assure us that problem will get solved within 11 hrs or 24 hrs or 48 hrs.

When we ask to give their senior manager # so that we can speak and get to know where is the problem , they will reply back saying like no one is there, seniors are busy , we are not supposed to give any details. sometime they will ask us to hold for sometime by saying that they are transferring to their seniors, after keeping on hold they will silently disconnect the line. when we try again calling at the same number, someone else will speak and say I dont know with whom you spoke earlier and we have to repeat whole story and we will listen the same repeated message that "we noted your problem and will get it sorted within 24hrs" This I think is very serious issue as they are delibertely cheating the customer by not taking the problem seriously, then what is the use of customer care when they are not able to solve the customer problems. instead these people give us false impression of solving the problem. in reality they just take the complain and go off.

We need your help to fix my set up box complaint and also fix these call centre peoples who make mockery of customer care cell. Instead taking note of the problem and escalating internally to get it resolved they just repeate the same message to cutomer . leaving them more frustrated and iriitated everytime the customer calls in. We feel they are making fun of customer. If Sun direct customer care team is not able to fix the problem let them reimburse the amount we spent on buying and installing their unit. If they are not able to provide service in remote areas they shouldnt be selling in for remote areas. or else there should be commitment to their after sales and should be commitment on customer complaints.
We have contacted Sun Direct's Nodal Officer,when we naratted whole story , taken with surprise instead of helping in this matter he gave us their distributers tel # to talk and get it sorted out.
As a consumer we feel cheated by the Sun Direct Company and the customer care cell. we want justice to this. By complaining to this site, hope we can get justice. Appreciate your response on my given email id ( [protected]@gmail.com )

Thanks
Arvind Sharma
s/o Vishawanath.
[protected]

S/o Vishawanath Sharma, Jorwar pura, Near Railway Station, PO Ladnun, Distt Nagaur, Rajasthan PIN 341306. Contact #[protected]