[Resolved] Sun Direct — realignment of the dish
I am using sun direct for past two years and it was plesantlly goingon.The problem started when the notice started flashing in the screen stating that dish has to be realinged as the satellite has been changed and the realingment is free of the cost.
When I tried to book a complaint 03 months back I got very beautifull service from sun direct by giving each reference no the each time i call to their call center.
Till now I have not been given service for the realingment of the dish.
They say it is free of the cost but they ask to contact the local dealer who in turn ask us to contact sun direct.when the channels are not recharged sun direct promptly disconnects the service but in this case when we are supposed to get channels they are very silent.
Each time they say that within 24 hours they will be sending the technician I don't know as per their calculation when the 24 hours counting starts may be after one year or so.....
When given a call for new connection they are prompt at their service.
It is really a shame for this kind of the service and I really feel sorry that I have taken sun direct dth.
when given mail the below shown is the result for their service.
Thanks for contacting Sundirect. With reference to your mail,
Kindly provide your contact number ....
For more details you can log on to our websibe www.sundirect.in
For further assistance kindly contact us on www.[protected]@sundirect.in or Customer care No:[protected].
We value your association with SUN DIRECT .
Complaint marked as Resolved Aug 13, 2020
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