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[Resolved]  Sun Direct — realignment of the dish

I am using sun direct for past two years and it was plesantlly goingon.The problem started when the notice started flashing in the screen stating that dish has to be realinged as the satellite has been changed and the realingment is free of the cost.
When I tried to book a complaint 03 months back I got very beautifull service from sun direct by giving each reference no the each time i call to their call center.
Till now I have not been given service for the realingment of the dish.
They say it is free of the cost but they ask to contact the local dealer who in turn ask us to contact sun direct.when the channels are not recharged sun direct promptly disconnects the service but in this case when we are supposed to get channels they are very silent.
Each time they say that within 24 hours they will be sending the technician I don't know as per their calculation when the 24 hours counting starts may be after one year or so.....

When given a call for new connection they are prompt at their service.
It is really a shame for this kind of the service and I really feel sorry that I have taken sun direct dth.


when given mail the below shown is the result for their service.


Dear Sir,
Thanks for contacting Sundirect. With reference to your mail,

Kindly provide your contact number ....

For more details you can log on to our websibe www.sundirect.in

For further assistance kindly contact us on www.[protected]@sundirect.in or Customer care No:[protected].

We value your association with SUN DIRECT .

Warm regards
Helpdesk AP
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  7 CommentsShareTweet

Comments

Sir
I am using Sun DTH for 2 Yrs now i am not able to view channels due to change in direction and even we made many complaints there is no proper responce from the sun dth person

i have recharged upto dec 7 and for past 20 days i am not able to view

I feel it is very bad and feel waste service and customer support is very horrible

I am in Trichy my no is [protected]

Please advice if i can get any help

Hari
I too registered a compliant regarding the dish realignment. My compliant number[protected]. After many follow-ups finally they told me that the my request is forwarded to a dealer in Chennai i.e.GOPI electronics and some one will call me in a day or two. Nothing happened for a week. I wrote a mail to nodel officer and no response till date. At last I called the dealer and he agreed to do the job and asked for the Rs.200/- service charge. No option and I agreed for the same. But sundirect say it is free of cost. Just they are misleading the custtomers. Waiting for the dealer to attend the job.

After sales there is no service from SUNDIRECT except they collect the subscription and recharge amount. Requesting the management to look in to the matter(particularly Dish alignment) and attend the job properly.
I too face the same problem..
I, Hayagreevachar have been using sundth since 2008 and since about a month I have not been able to receive any channels. when contacted i am informed that the dish needs to be realigned which will be done by sundth technician within 3 days. But since long time it has remained not attended. Complaint Nos are 1) [protected] 2) [protected] and 3) [protected].
Hi,
I am Sun Dth customer for more than a year and i experience horrible customer service too.
I have called in for realignment of the dish and they said after 48 hours they will send a technician. But no one turn up for past 20 days and when ever i call customer care they say to wait for 48 hours and nothing new. if this is the way they service I wish i could terminate the contract for my peace of mind.
I have made around 10 calls in which they gave me 3 to 4 complain numbers out of which i have given one,
My complaint number :[protected]
My contact number : [protected]

Thanks,
Mahesh Babu .M
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The same case with me. Originally when i called the dealer/distributor [chandra traders velachery] he gave a person number [[protected]]. When called this person he said Velachery area is allocated to one Mr.Sai for re-alignment and he gave his number [[protected]]. When called Sai he said I need to pay Rs.200/- and he clearly said there is nothing comes for free of cost. And when i called sundirect service center it is the same story as it is stated here.

It is very shame to see such a fast growing DTH provider in India does not care its customers. Do we have any government forum to complaint this? While this is the case for urban customers, I am wondering how the rural customers would have been impacted.
am using sun direct for past two years and it was plesantlly goingon.The problem started when the notice started flashing in the screen stating that dish has to be realinged as the satellite has been changed and the realingment is free of the cost.
When I tried to book a complaint 03 months back I got very beautifull service from sun direct by giving each reference no the each time i call to their call center.
Till now I have not been given service for the realingment of the dish.
They say it is free of the cost but they ask to contact the local dealer who in turn ask us to contact sun direct.when the channels are not recharged sun direct promptly disconnects the service but in this case when we are supposed to get channels they are very silent.
Each time they say that within 24 hours they will be sending the technician I don't know as per their calculation when the 24 hours counting starts may be after one year or so...

When given a call for new connection they are prompt at their service.
It is really a shame for this kind of the service and I really feel sorry that I have taken sun direct dth.
Thanks & Regards
Ashok Saini
Contact No. [protected]

singnal cut off

E 48-32 NO SIGNAL DISPLAYS MESSAGE
CARD NO-[protected],BOX NO-P122600

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