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[Resolved]  Sun Direct — Fraud company

Sir, my smart card no is [protected] I also have the some complaints about Sun Direct.My family fed off with Sun Direct it is not working from 8pm to till morning from last 2 months. Our favourite channel is "colors" which shows no signals or poor signal after 8pm, customer care is also not available from evening onwords today after discussing with customer care with almost 2 hours they recd my complaint & gave me the complaint no of[protected] & promised that technician will visit our house within 48 hrs & he will solve the problem lets wait & watch what "fraud Sun Direct" full fill its promise?. I don't have faith because the problem with Sun Direct is almost 2months old now how they"ll solve it within 2days. They also promised that they will not charged till their problems will solved from last 2 months they didn't succeeded to solve their problem. Question is what Sun Direct full fill its promise ?. Sun Direct please answer this question ?. Customer care is already started to tell "NOOOOO". Than why this type of assurance is giving ?
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  9 CommentsShareTweet

Comments

I AGREE WITH THE ABOVE COMPLIANT. IN FACT I PLAN TO FILE A CRIMINAL COMPLIANT WITH THE POLICE. CUSTOMER CALL CENTER NO.[protected] PROVIDE NO SERVICE TO CUSTOMER; IN FACT THEY DO NOT EVEN UNDERSTAND THE CUSTOMER'S LANGUAGE THEN WHAT TO TALK OF PROVIDING SERVICE TO THE CUSTOMER. MY SMART CARD NO.[protected] R AND MY COMPLIANT NUMBERS ARE[protected] DATED 10/9/10 AND[protected] DATED 15/9/10. SENIORS IN THE CUSTOMER CARE SERVICE DO NOT WANT TO ATTEND THE CUSTOMER EVEN AFTER REPEATED REQUEST.

JAYARAMAN C-160 SECTOR 15 NOIDA UP.
yes Sun Direct proved itself a fraud company by not fullfilling its promise. customer care is just working as vagabond, when ever we calling them they just used to tell within 2 hrs you will be contacted by our technician after 15 days still today there is no technician nor a phone call from customer care contacted us. What a shameless company, these companys should be put into BLACK LIST.
yess, yesterday a dealer from i purchased SunDirect DTH visited my home after a lot of request from me. He was trying turn the plate to some other satelite direction, he was just managed to manage DD channels, now iam watching just DD channels after paying avgRs150/month. What a great service from Sun Direct. That dealer was promised me that he will repair it early in the morning now it is 12.10 time afternoon nor a technician nor a dealer contacted us. The telephone no given by the dealer [[protected]] is not attending the calls. What a shameless company
yes, I made several complaints like[protected] on 11/09/10 second no is[protected] on 15/09/10 and third[protected]on 18/09/10 for reason of blank screen & poor signal, I get strength of 58% & quality is 51%. At least 50-60 times i talked in customer care always their answer is within 2 hrs you will be contacted by a technician but still date there is no technician nor a phone call contacted me, yesterday i talked with Mohith in customer care before that Gaurav they told me that problem will solved within 2hrs, today i talked with Rahul he also told that within 2hrs technician will visit your house, tell me where i should go, please give your opinion ? my telephone no is [protected]
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Yessss, After making a lot of complaint still today not a single technician visited my house my smart card no is [protected]R. Today i talked in customer care with fraud Manoj. Once again same promise that technician will visit your house within 2 hrs. I directly challenged him that please give me your account no. If technician visited or just make a call to my mobile i will pay rs5, 000 in his account. But instead of taking it as challenge fraud companys fraud Manoj disconnect the line & ran away. From last 3months i only managed to watch 57% strength of network with Sun Direct made unlimited complaints not even a single technician visited our house so i dicided to daily make a complaint & result to publish in this network. Lets wait & watch what fraud company will do.
Hi,
I am venu, my SMART card number is #[protected]R. My Sun Direct subscription is not working since 3 days, error coming as “no Channels”. I registered a complaint with service #[protected] two days back. But no response from you.
Today again given a complaint as #[protected]when I have already registered a complaint why I have been issued with a new number, because of you bloody service)

Background,
This Wednesday, a guy- technician came to us saying some channel up-gradation. He inquired about smart card number and disturbed whole set up i.e. DISH. After that, He left in-between. Even we were calling him when we observed that he spoil the SET, he didn’t even responded back.

His number is : [protected]

Before, that movement everything, almost all telugu channels are coming without any issues. We hadn’t requested for service.

Because of that bloody technician we are suffering from three days,

Note: If the issue is not taken care on urgent basis and services are reconnected till eve today, then I have to take a strong action against you.

SMART card:[protected]R
Req#[protected]
complaint:[protected]

Thanks & Regards,
Venu
[protected]
Dear Venu my smart card no is [protected]R i used to give complaint from last one month. Every time i used to give complaint in customer care they promise us that within 2 hrs a technician will contact us but still day not even a single technician contact us. I also met the shope person from i purchased this fraud DTH he visited my house after promising him to pay rs 200 but he managed to watch only DD channels. From next day he also stopped to attend our phone calls[[protected]]. What a fraud company is Sun Direct it don't have any connection between customer care to dealer or distributor or between any technician. Just a vagabond type service good for nothing. One of the fraudest service in INDIA.
My smart card no of sun dth is [protected] and i have lodged many complaints to call centre local delaer and send many e mail to nodal officer for retunning of my dish becasue i was unable to see many channels but nobody is listening to my problems and their customer care is totaly useless as they fail to give any response in time and any satisfactory solution but charging money for no service i dont know wht to do now
p k dogra rohini new delhi 110085
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I HAVE BUY THE SUN DIRECT SECOND HAND

I WANT TO CHANGE THE LANGUAGE IT IS IN MALAYALAM AND I WANT ALL HINDI, ENGLISHAND OTHER PROGRAMES my card number is [protected] r

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    Customer satisfaction rating
    63%
    Complaints
    1706
    Pending
    0
    Resolved
    1045
    Sun Direct Phone
    +91 76 0101 2345 [Customer care]
    Sun Direct Address
    73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
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