[Resolved]  Sun Direct — Complaints are not addressed

Address:

Thiruvananthapuram, Kerala

From: Titus Eldaphones
Sent: Friday, October 08, 2010 5:52 PM
To: '[protected]@sundirect.in'
Cc: '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'
Subject: FW: smart card no:[protected]_channel unable to view_3months old

Dear Team,
As discussed with Mr. Jithu (call centre agent) and he has taken a new complaint[protected] with the SLA of 23 working hours prior to the complaint[protected].

NO reply is found still now for the appended mails; only the read receipts.

It gives a bad image for the company and any further delay would trigger an escalation mail to the MD level after 23 working hours.

Regards,
Titus Eldaphonse
[protected]


From: Titus Eldaphones
Sent: Monday, September 27, 2010 5:58 PM
To: '[protected]@sundirect.in'
Cc: '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'
Subject: FW: smart card no:[protected]_channel unable to view_3months old

Dear Sir/Madam,
How long should I be after you for resolving the issue?
Nodal desk no. [protected] keep on RINGING ; and no reply for the mail addressed to NODAL KERALA mail id.

Is there any one handling such escalations in SUNDIRECT?

Regards,
Titus Eldaphonse
[protected]

From: Titus Eldaphones
Sent: Friday, September 24, 2010 11:43 AM
To: '[protected]@sundirect.in'
Subject: FW: smart card no:[protected]_channel unable to view_3months old

Dear Ms. Manju,
This is further to the telephonic conversation had with you.

You have confirmed over the phone that the technician would visit and resolve the issue on[protected].
But nothing found to be fruitful and no visit happened.
This issue has been persisting for more than 3 months. I have made frequent calls to the call center and nodal escalations ; and more over the mail exchanges found to be futile.
Besides no mail reply is seen from nodal Kerala desk.

If the complaint redressal mechanism is like this , I have no other choice but to escalate the matter to TRAI and consumer forum.

Regards,
Titus Eldaphonse
[protected]

From: Titus Eldaphones
Sent: Saturday, September 18, 2010 4:42 PM
To: '[protected]@sundirect.in'
Cc: '[protected]@gmail.com'
Subject: smart card no:[protected]_channel unable to view_3months old

Dear Sir/Madam,

This is regarding the correcting the position level of Sundirect dish which was installed on my house.

The complaints which were lodged in the call centre found to be futile. And it has been more than a couple of months the issues perists.

Nodal escalation contact no. [protected] updated in the sundirect website remains RNR and the call centre executives unaware of the distributor details.

Please do the needful in sending a technician and to position the dish so that all the channels (Kairali WE and India Vision) can be viewed.

smart card no:[protected]
Name : Devi A Swathy

Address: Joy house,TC 47/264,Near Park,Poonthura PO, Trivandrum-695026,[protected],[protected],

Regards,
Titus Eldaphonse
[protected]