Sun Direct — No Signal in Raining Time
"Your DTH service equipment needs to be upgraded for uninterrupted service. Sun Direct is sending its technicians to do this for you.We request you to please co-operate with them to help us provide you better service.Please note that this service is free of charge.Thank you for your co-operationSun Direct TV Pvt Ltd" Sirs,The above is the reproduction from your website. smart card No.R.402 469 438 29 Today, one Mr. K. Raj Kumar, Technician (93457 28737) of Dish Communications, T V Swamy Road West, R S puram, Coimbatore attended the up gradation job at my house. He, on persistent demand, was paid Rs.100 towards service charges despite my pointing out that it is free of charge as per your message in the web site. He informed that in the meeting they permitted us to receive the service charges from the customers only. Earlier also, some one, said to be from Sun Direct, came and asked Rs.100 for up gradation. I did not oblige and returned without permitting to upgrade. Now, in order to avoid further delay in upgrading, I co-operated and permitted the job and paid Rs.100 as demanded by him. He had no objection in my reporting the matter to you since it was agreed in the meeting to receive the service charges from the customers. There is no Signal in Raining Time.
.I shall thank you to sort out the matter at once, failing which, I shall have no option but to report the matter to Sri Kalanidhi Maran,M.D. by a Regd. letter.
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