[Resolved]  Suzuki Access 125 — Damaged part not yet replaced

Address:

Alappuzha, Kerala

Dear Sir,

Myself taken a suzuki access 125 from manikandan motors cochin on 04/08/2011 - Frame no MB8CF4CAGB8314289 and Engine no F[protected].

Done services with thiruvalla suzuki (pathanam thitta district kerala).

On first service itself complained about Key sytem failure and informed will replace on availability.

Upon frequent complaints they replaced key sets on 23/3/12, During replacing keys mechanic reported that the front body cover is fully damaged inside and all screw ports are broken.they said the ports are broken and even 3 screw ports are not available. Informed me that it was transit damage or pdi damage.

On the same time i contacted Manikandan motors and informed complaint. they insisted to bring vehicle to their dealer point.

On the same time, I stopped servicing my vehicle and went to Manikandan motors cochin to inform about the complaint.

There I was ill treated and they send me to their service center to for complaint.

I had contacted Mr Rajesh / Tossy at their service center and given complaint.

They didnt give any record for complaint and insisted to surrender vehicle their and on availability only they will replace.Since front cover is not available i didnot left vehicle there and given 2 nos [protected]/ 2535080/81 and informed will contact back after 1 week.

I had done a complaint to suzuki motors on their website regarding @ complaint no 559695.

Till date i didnot received any calls from dealer/ manufacturer regarding my complaint and my vehicle running with damaged parts.

Request advice to do the needful for taking legal actions aganist this Scooter company or replace my defective parts. .