[Resolved] Swift Dzire Maruti Suzuki India Ltd. — Unfair Trade Practice
RRaj Rupam Bora
I had booked a Swift Dzire VXI having an ex-showroom price of Rs. 498, 957 on 28th of March '08 (a couple of days after its launch) with Rohan Motors Ltd. Noida paying Rs. 15, 000 vide cheque ( receipt ref. no. 15268). I was told that the vehicle would be delivered within 30-35 days but the dealer kept delaying the delivery citing low production of the car. On 17th May morning I got a call from the dealer and was told that the vehicle is likely to be delivered within 2 days and the same evening Maruti Suzuki announced a price hike. I subsequently got a call from the dealer saying that the price of the car booked by me has been increased by a hefty Rs. 19, 000 plus which has taken me aback. This is a clear case o[censored]nfair Trade Practice adopted by MSIL and cheating customers by deliberately holding back deliveries for unusually long by not giving a clear picture of delivery schedules. The fact that for 50 days since booking I am told that the vehicle has not arrived and the day I am told that the car will be delivered within two days, the price is hiked substantially. I hereby urge all such people in similar circumstances to file cases in consumer courts against Maruti Suzuki India Ltd. for deliberately cheating customers. It is shocking to find a company like Maruti which has enjoyed a good reputation as one of the companies adopting fair trade practices. After this incident I will ensure that never ever in my life would I buy a MSIL vehicle and would suggest all my relatives and acquaintances to opt for others like Hyundai, GM or even Fiat (the last two slowly gaining customer confidence after the false starts).
Complaint marked as Resolved 2020-08-14 00:09:50