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[Resolved]  Symphony Air Cooler (Sumo Jr) — Disappointed with the service provided by Symphony

I have bought a Symphony Cooler (SUMO Jr.) from Vasundhara Electronics (Sector-13, Vasundhara, Ghaziabad) on 6th May, 2009. The cooler was deliverd around 11pm hence that day I didn't use it. Next day, i.e. on 7th, after unpacking, when I switch on the Cooler, I was surprised to see that it was not working at all. Only it was making some noise and delivering hot air which can be felt only from a distance less than a foot from the cooler.
As 7th was the Election day in Ghaziabad, I reported the problem next day (8th May) to dealer and on his suggestion I registered a compliant at your service centre (Compliant No. 8/20). This was registered by calling at[protected]Mr. Uday attended the call).
I was lucky enough that your service Engineer (Mr. Jhony Tyagi) visited on 9th May only to inform me that there is fault in the Capacitor and he does not have the spare. Hence we have to wait for the next day to fix the same. The same was communicated by the service centre in the presence of Mr. Tyagi. I have also taken the number of your Zonal Manager, Mr. Vipul ([protected], [protected]) from the service centre to discover that one number does not work and another is switched off.
Next day, on 10th May, I discovered that it is Sunday and your service centre remain closed with the numbers I had was in switched off mode.
On 11th May, Mr. Tyagi visited our place and discovered that there is no problem with Capacitor and this time he told that Motor is not working and it generally takes 7~8 days to replace motor as service centre do not have stock. When discussed with Mr. Vipul, he assured that he will give the replacement for the motors next day.
On 12th May, we waited whole day and got informed after several follow up that due to delay from courier service our motor did not reached service centre.
On 13th May, we were really lucky to get the replaced Motor only to discover that the problem was not with the motor but with the connection circuit. But this time we probably had the best engineer and he fixed the problem and the Cooler was working. We were really glad to see our Cooler working after 7 days of purchasing it.
On 15th May, we discovered, this time the cooler is throwing hot air and we cannot listen to the sound of water circulation.
On 16th May, once again I registered a compliant (Compliant No. 16/2) at your Service centre and when talked with Mr. Vipul, he assured the serive will be done on the day itself. This time we were aware of the fact that the next day is Sunday and I can get only promise delivered in that day. But nobody came on 16th.
Only we receive couple of calls from Service centre on 16th and 17th May to confirm our address.
On 18th May, after calling several times at your service centre and Mr. Vipul only thing we received is assurance.
On 19th May again we received assurance from Mr. Vipul and Service centre after number of follow up calls without any solution and no service engineer visited our place.
What can I do next to fix the issue?
Complaint marked as Resolved Aug 14, 2020
Complaint comments  7 CommentsShareTweet


Symphony Sumo XL Cooler — Fan blade NA

I had purchased Symphony Sumo XL cooler from Ghaziabad. Its fan blade broke off by itself. I had lodged a complaint with M/s K M Enterprises on 04.07.09 but till now the blades are not available till today even after regular follow up. They are unable to provide the spares in the peak seoson.
Dated: 14.10.2009

Respected Sir,

I am purchased Symphony Air Coolers from JAI MAA ELECTRICALS (Address:- 128, Shiva Market, Pitampur, Delhi-110034) on date 22.05.2009 vide bill No. 525 of Rs. 7800.00 & Model No. of Symphony Air Coolers is P[protected].The Symphony Air Coolers is not Proper working i am complaint many time but result is zero, so you are requested hard action in this matter.

Thanking you,

Manish Garg
C-5/107, First Floor,
Sector-11, Rohini,
Mobile No. 98119.37261.
I am using symphony air cooler jumbo model
now it is not working properly
pl inform me nearest service station

I have purchased Symphony Air Cooler on 31st March 2010 Radhika Electronics Stores (Bhel Chowk) Nigdi, Pune at around 8.30 pm. The lady gave us good assurances that it is good and it cools the room and what not... i went in for it and purchased the cooler... he was supposed to deliver it the same day but unfortunately he did not deliver the cooler, i kept on calling Radhika stores no response from them. We had to sleep without the cooler..The next day when i called up Radhika stores, the person told me that they did not have packed piece, that is the reason he could not deliver... i told him atleast you should have informed us... we were just waiting like fools... abhi aayenga abhi aayenga... and calling ... anyway i got it delivered on 1st April 2010 in the evening. The guys delivered it at the residence... We started the cooler and i was surprised to see that the cooler was making so much noise, I thought maybe after we put water in it, it may not make any noise, but there was no effect of it also. We started it and we went to sleep... but instead cool air coming from the cooler the room became hot... my wife had gone to radhika the next day to complain... she was assured that the person will come, he did not turn up, again she had gone over there... but the lady said it will be a holiday and she will call them and ask them to come to our house to check the cooler, but till date nobody has come to check it. Again Yesterday night when we were sleeping at around 3 am i suddenly got up, to see that all the water was coming out of the cooler... it was spread on the floor... i cleaned it, but how did the water came out, i am not aware of that... we do not even have a pamphlet of the product we have purchased. Anyway i just want to tell you SYMPHONY guys, you all are blady cheaters... if you are not cheaters then please do something... product lekar jao yaar... paisa gaya to gaya... saala third class product hai tumhara...

Frankly telling you i am working in the newspaper, will wait for this weekend... then i will send the letter to all newspapers... stating about the efficiency and the product quality.
blade is not stock in service center after hot days blade is comming
This is not a goodwill ( Sanjay Sharma [protected] )wah symphony wah
want service centre nos. of symphony air coolers in Hyderabad
Name mohandas.v.hiremath
Town : ludhiana
Pincode : 141010
Mobile No. : [protected]
Email id : mohan.[protected]
Model : Sumo go
Date of Purchase : 2009 june 15
Nature of complaint : fan is brocken how to get it pl convey

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