[Resolved]  Symphony Air Coolers — After Sales Service Not Available

I purchased a simphany jumbo Jr. cooler on 25th april 2009 Secunderabad (A.P.).
This cooler developed pump problem on 3 May 2009.
I registered a complaint for after sales services ref no. 415 on mo. no. [protected].
They promised me to send thier service engineer on 6th May.
But nobody visited to see the problem after many follow-ups until 9 May.
Service engineer told that pump needs replacement and it wasn't in stock.
I haven't got pump replaced till now and nobody is giving me any clear answers.
I purchased symphany trusting it's brand name but of no value..
Hope this mail will recieve some response.
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Aug 14, 2020
Complaint marked as Resolved 
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I purchase a syphony jumbo winter cooler in the month of may 2011.from day first it is not working properly. water leakage problem as well as big sound comes from the fan, with respective that i also launched the complaint to the dealer as well as customer care but still that problem is there and now cooler is not even start.this is very rediculas if i see such kind of service by reputed company and also agree with the rudely behaviour by executive.My problem is not resolve from last 60 days what can i say more.Now i am going to tell everyone not to purchase syphony cooler.

Address: C
Gaurav Nagre
[protected]

symphony air cooler jumbo — fan problem

symphony air cooler mode jumbo purchase date 16/04/2011 this time this product under warranty but the FAN is problem all three side broken i am complaint to you bust not solved my complain so pl. solved my problem thanks.THIS IS A VERY URGENT.
I have similar problem of not providing service by customer care centre at Jaipur. My mini sumo cooler is not working and I contacted the service provider. First he simly said that the motor has to be replaced when i told him that your person has'nt even seen the cooler then he sent a person whosaid the motor has to be replaced and told me that it would be done the next day. When nobody turned up I again contacted the service provider, he arrogantly told me that it would take four to five days. I was really shocked by his behaviour. It seems the company doesnt bother about the existing customers.
sincerly
g.k. pancholi, [protected] (m)

JUMBO AIR COOLER — NOT WORKING

MY COOLER IS NOT WORKING FAN WAS BROKEN.THIS PRODUCT IS UNDER SERVICE SO PLEASE REPAIR.I AM WAITING FOR YOUR ANSWER .MY ADD ANAND PADHARIYA RAILWAY COLONY RLY QRT NO.T/173/B OPP ST.XAVIERS HIGH SCHOOL.GAMDI ROAD.
Hi Symphony Team,

I have purchased Diet 22T on 14/04/2012 from SHRI RAM ENTERPRISES, Phone[protected], Person Name - Vickey and the product they have delivered entire crap. The dealer is deceiving us directly.

Step 1
[protected]
I have requested the dealer information from the Symphony website to purchase DIET 22T and accordingly the customer care has responded back with an SMS giving the name as

Arihant nlesh
phone [protected]

Step 2
[protected]
When I have contacted him, he has directed me to the above mentioned dealer, I have purchased DIET 22T from this dealer in the afternoon at arround 3.00pm when the product arrived the water pump failed to respond and the water never flowed through the pad. After a long discussion the dealer Vickey has replaced it with a Used DIET Cooler, when resisted he spoke in an objectionable Language and said he gets only Rs 100 out of the sales and is not responsible for anything that happens once he gets his money.

Step 3
[protected]
The replaced cooler is definetly in an unusable condition. Its a used cooler, which is dirty to look at, the base is not proper, the water pump keeps making noise. the rotary knobs do not work, water keeps spilling out and many more.

Step 4
[protected]
I would request you to check the cooler through your authorized service and replace it appropriately. Request you to respond within two weeks from the date of receipt of this complaint. I hope you feel responsible for such kind of fraud your dealers are used to and take the appropriate action.


Next Steps (When No Action taken by you)
[protected]

If I receive no response form the customer care with in the specific time, I would be forced to go the consumer forum and register the complaint to get the proper replacement


Lokesh
[protected]
after sale no service is available. I have been waiting for the last one month.no body turned up.Though I am going to buy one more cooler this summer also, but certainly not a SYMPHONY.
Rajendra
Sarvodaya Nagar Lucknow.
Ph. [protected].
To whom soever it may concern
This is just to inform you that I had purchased a Mini air cooler (sumo Jr) 05a012m03773 at cost Rs 5990 from puri traders sonipat Haryana on dated 9th of May and it started giving me trouble from first day problem is its water pump not working I call to the dealer they depute service engineer which has attend the complaint after 6 hours the engineer open the new cooler and start the pump but, after two hours its agian stopped working. if such problems are faced by costomer then why paid so, much money for symphony product its a very big ? at quality standard of symphony product.
My name is Dev Raj Bhardwaj
Dy. Manager Operation
indo Asian Electric Pvt. Ltd.
Sonipat ( Haryana)
I have purchased a symphony cooler ( winter ) from vedom enterprises, dharampeth nagpur, india . from the day one cooler was noisy but no body is listening the problem. complaint no. BET-227D12010. boys came to attend the problem and assured that fan motor will be replaced.
nothing is done I am not using the cooler because of sound. they have given a no. of attending officer [protected] but no body is listening in symphony, it is total waste of money..Also I have to waste my all days in taking it to service centre and spending my money for no result. if such problem had been continued, It will be very difficult for a person to have faith in your products

from
RAJESH RAWAT
mob.[protected]
[protected]@rediffmail.com
pump is not working probably since the day bought it and dont have a clue who to call for repair
we have purchased a symphony winter cooler which got repaired from Shah electronics Vani nagar, malkajgiri, hyderabad on 19/04/2012, last 4 days back(friday) we have given a complaint on phone no [protected]( told us he was company official), and told us he will not work on saturday & sunday so he will send a person on monday,

now when we got ur local service incharge no [protected] and asked they said no information and unable to clearly tell us when this will be repaired. what is this kind of service, if there in no info between you is it our problem, do u want to suffer after buying the coller for Rs 9300 for 3 days in this hot summer, what action are u going to take or what should we do next.
Me too seeking a pad change of my 4 year old Symphony Winter model in Lucknow. I have contacted many dealers and made several calls at the numbers given by them, but no body is listening
If such is after sales service of bajaj, I swear not to buy any product of Bajaj in future and also suggest my near ones to not to buy this company's product as their service is very poor

GP Singh
T-IV/6, Officers Residence
Bhootnath Telefone Exchange
Indiranaga
Lucknow
+91 [protected]
I am repenting having bought a symphony cooler. I bought it on 29th April 2012 and in a span of 10 days its fan has got jammed and a complaint to this problem remains unattended for the last four days.

I would suggest to whosoever is contemplating buying a cooler, should seldom go in for SYMPHONY as not only its product is bad, their SERVICES ARE WORST.

hd sharma
I Bought Symphony Diet 22E air cooler in may 2012 from Hypercity Hyderabad.
Suddenly it is stopped working and now it does not Power ON. My biggest disappointment came when I registered complain HDC- 23E12007. So far no response from Symphony services center, nobody even pick up the call.
I tried calling their Area Manager but he does not even listen my complaint. Horrible customer service.

Dont buy Symphony air cooler, its not worth your money.

Regards,
Sanjeev
The symphony guys here at Noida is a fleet of and **@###**..feel like screwing them left right centre.which I will surely do.The new Kaizen air cooler was received 10 days back that too a defective one and despite all the complaints made, bloody they are passing time.They need a bick kick on their actually ..
I bought one Symphony Winter on 29th April 2012 from Punjab Electricals, Faridabad.

Its fan got jammed after 10 days of running and to this effect I lodged a complaint with Symphony on 22nd May 2012 and their representative visited and just hammered the fan 3-4 times and said that it would work fine thereafter.

Unfortunately, the problem remained the same and the fan continued getting jammed as before. I then lodged another complaint on 25th May 2012 and their representative visited after a week's time that too after rigorous follow up. He opened up the entire fan and removed a few washers which he said were extra and said it would work well then.

From 7th June 2012 onwards, it has again started jamming the same way as before. While attending the complaint, their representative also said that if the fan gets jammed again, he would recommend for replacement of the fan/cooler.

After spending so much of money, I am struggling to use the cooler for which I have spend a huge amount that too in a span of less then 10 days of its purchase. Symphony does not care for the problems being faced by its customers. Nor have I have any contact no. of any Symphony's responsible person.

I would suggest all future buyers not to go in for Symphony under any circumstances, for its product quality is bad and its after sales service is even worst.

They are cheating the common public. However, I will take the matter to consumer forum.

hd sharma
[protected]
House No. 52, Sector 22, Faridabad 121005
Symphony Air Coolers company is totally forge.Never try to take the Symphony cooler.They take lot of money nd have no customer care...MC company ...
I have purchase a symphony air cooler model no. high cool smart in the month of june 20012 from kolkata shyam bazar - sangeeta store.but it is not working satisfactorily.its totally failure to making a cooling condition, to giving a cooling weather.this cooler is totally unable to giving a cooling temperature.

So I suggest to every people in kolkata that not to purchase any kind of symphony air cooler.
Cooler is not working since 2 days.. I purchased it on 22nd may 2012 and in a month, pump has stoppped working, and now cooler is throwing hot air..

I called customer service 3 times, which puts me through to IVR, automated response, and confirms me that complaint has been lodged. I even get a text message after that confirming complaint number and saying that I will get a callback within 24 hrs which never happened actually.

Now I am left with no clue with what to do with this huge machine and whom to contact to get it fixed, and I have been spneding sleepless nights in this kinda temperature.

Looking for your prompt attention

Suchait Sachdeva
Ph: [protected]
Purchase date: 22/05/2012
Dealer: Agarawal electronics, 95 shiva market, pitam pura, delhi 110034
Invoice number: R-34963, mode of payment: cash.
Symphony Winter model: 14A1611D62754

Symphony 22E Diet — Pump Is not working

I Have purchased Symphony Water Cooler But its Pump is not working No customer Care for support

Please help ..And dont buy symphony Products
i have purchase a symphony jumbo air cooler in the month may but with in 2 month it stopped working .I complaint and no body come to resolve the problem.If this type of service provided by company then we will take a legel action and i suggest to all people that don't buy symphony cooler in future this is very bad product in india.if my problem not resolved then i will push the company in court. i have purchased it from Jain Enterprises SCF 4 Panchkula Road, Main Bazar BALTANA (Panjab) Phone: [protected]


My Address :
H.No. 2256 Sec-15 Panchkula 2nd floor haryana
[protected]

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