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[Resolved]  Symphony Air Coolers — fan motor failed

I purchased SUMO Jr.Model air coller of SYMPHONY make on 21 March from m/s Padmavati electronics & appliances RP Road Secunderabad. The coller failed on 21 May. The shopkeeper dealer gave Synphony;s contact phone no. Thaereafter not responcing. I told him it is his responsibility to attaend to the after sales service becaouse we have paid money to him. He misbehaves and not responcing.
When i contacted SYMPPHONY thae area representative tok five days to depute person. After examination he said Fan motor is not working nag nad the same has to be replaced . But he said it is not avialable in stock. I caontacted AP reagional SYMPHONY sales representative who assaured to get the mtor replaced but till date no action taken by SYMPHONY.
I also contacted sales and Service department of SYMPHONY .s headoffice in Ahmedabad they assured to take action . but agin no action . Till date after 15 days no action taken by any body.

I request the officails to take immediate action nad re staore the air cooler.


RSVERMA m-[protected]
[protected]@gmail.com
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  6 CommentsShareTweet

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we bought 3 sumo go & 2 winter model from lalit agency muzaffarpur last month but after only one month 3 out 5 is not pror is jammedoperly working.mot but no service we get till date after 50 call to symphony service at muzaffarpur bihar
i purchased air cooler of symphony in patna. right now the cooling motor is not working exactly.the actual problem is that, there is no any contact no. of any servise centre.my mobile no-[protected]
This is just to inform you that I had purchased a Symphony Dite 50 Air cooler on the 6th of May 2011 from Virmani Appliances, 2533 - 35, Ajmal Khan Road, Karol Bagh, New Delhi-05 and it started giving me trouble from the day of purchase i.e. on 6th May, 2011. It's fan is not working. When I called to the dealer they said to speak to the manufacture and give a complaint. I had called the customer care center but no response received from ur Customer Care No. Then I again called to the dealer, So he had given me four number saying to give them a call which was [protected](not responding), [protected](Switched Off),[protected]Not valid no.) and[protected]no. temporerly out of service). I again contacted to the dealer to request for the service engineer's visit but he/she spoke very ruldely and told that it's ur responsibility to complaint at Symphony Customer Care Centre. I know that he/she was saying so out of frustratin and due to his rude behaviour that he/she possesses but it is harming the customers of symphony . Kindly set right such quarell some dealers because they are representing you (symphony coolers ) in the market and also guide me that how can i find solution for my problem . Now whom should i contact to repair the defect . I need to get this issue resolved or else would like to have a full refund for the machine. I paid Rs. 6400/- for Symphony Dite 50 Air cooler.
My name is Manish Kumar Bajpai, F-401, Metro Vihar, Shastri Park, Delhi-110053
Phone no:[protected]
Machine serial no: 07A1311B11890
Dealer name: Virmani Appliances
Address: 2533 - 35, Ajmal Khan Road, Karol Bagh, New Delhi-05
Regards,
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I purchased jumbo model of symphony on 2nd April'12 from a local dealer in Ahmadabad. the fan of cooler stop working on 15.05.2012. The customer care no. printed on the warranty card has changed and it took 4 days to get right customer care no. then a complain lodged on 19.05.2012 but till the time no action has taken.

Name Shiv
contact no. [protected]
Sir Meney 1 sal pehley symphony model sumo purchases kiya tha, ab uskey phaiye bhi jam ho gye hai, na hi ghass badli gyi hai, ab mujhey uski service karwani hai, jisey sahi se colling kar sakey, thank from naresh pant, haldwani, nainital, . u.k my contact no [protected], [protected], [protected]
I purchased diet 50i on 30th April 2014, the pump is not working from the same day. I have personally lodged complaint at Symphony website but there is no response to it. The dealer is not listening to me and says service centre people will take care, service centre is not being located only a number on the carton and website is there, this is absolute cheating and forgery.

Extremely dissatisfied with Symphony mode of operation and will appeal to general public for not buying any symphony product.

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    Symphony Limited
    Customer Care Service
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    Symphony Limited Phone
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    Symphony Limited Address
    Symphony House, FP12-TP50, Bodakdev, Ahmedabad, Gujarat, Kenya - 380054
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