[Resolved]  Symphony Winter — NO AFTER SALES SERVICE IN WARRANTY PERIOD

Dear Sir,

I brought a new "SYMPHONY WINTER" for Rs 8000/- on 22/04/09 . It started giving problmes in next 15 days iteslf.The cooling Pad dveleoped fungus and the Pump would not work properly.I called their customer service at [protected] and to my horror no one picked up inspite repeated calls. Things dragged on like this for over 1.5 months, Atleast the cooler worked but with Snags. Finally the Pump stopped working altogether last friday. I went to the Local delaer from whom I got the Desert cooler and he expresed his helplessness. From the local delaer I got the local customer Service Number [protected] for Gurgaon .

The Local customer Service people assured that they will send a Engineer with next 24 hours.No prize for guessing, No one turned up.I have been calling these people repeatedly and they do not cooperate.They tell me a Engineer would come and No one turns up.Inspite of my repeated requests the local customer Service People have not given me any complaint number.

Any help would be greatly appreciated.

Thanks and Regards,
Varun Singh
II nd Floor
U-66/50,
DLF Phase III
Gurgaon
Mobile : [protected]