T-Mobile — Smart Access Fraud

2 Reviews
 Daniel Long
Dear Sir or Madam:

Over a year ago I signed up with your company on with your company directly on the phone. My contract with you expired on 1/9/07.

When I originally signed up I was told that I would have to go with a smart access plan and paid an additional no-refundable $75 fee to do so with the promise that I would automatically become a regular customer after one year of service with on time payments.

Now I have discovered that the only way I can become a regular customer and achieve regular customer status is to renew my contract for an additional year directly with you.

The problem is that this blocks me from working with your vendors such as wirelessbuy.com.

Here is the Scenario. I am interested in Blackberry Curve 8320 Pale Gold with you promo 1,500 minutes including nights and weekends.

Your are offering the phone for $349 with a one year contract. Wirelessbuy.com is offering the
same phone for $100 with a one year contract.

The pricing for the phone with a two year contract is $267 with you and $50 with wirelessbuy.com.

My contract with you is expired so I cancel anytime I choose.

Obviously I am going to work through wirelessbuy.com to save the $250 in price difference.

The representative at wirelessbuy.com said that I cannot buy through him if I did not at the same time also renew my original line with you to get off of smart access. The rep said this was shady practice and not up to T-Mobile standards.

I contacted you by phone several times about this including Patrice 373724 and she stated that the only way I could get off of smart access and become a regular customer is to renew my contract directly with you for one year.

I want to get the deal with wirelessbuy.com without having to renew my original line with you. I do not care about keeping my number because my plan was to port over my landline number to the new line.

I want you to change me to a regular customer right now as promised when I signed up with you without renewing my contract with you and paying exorbitant prices for the 8320 phone.

Another way for you to resolve this is to match wirelessbuy.com price of $100 for the phone on a one year contract.

I am tired of getting the run around by your 611 service reps. I do not think they realize how serious this matter is.

I have already contacted the Illinois States Attorney's office and they told me to get everything in writing before they could take any action. When I explained the problem to them they said that there could be trade, fraud, and legal problems in several different areas.

I have stated everything here in writing as required. Please resolve this in a timely manner or I will pursue this matter with the States Attorney's office, J.D. Powers, Consumer Reports, and any other agency or entity that reviews or rates your services.

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