[Resolved]  T R Sawhney Motors — Non issuance of RC

Dear Sir,

I am constrained to approach you by way of this letter after going through the tiresome process of customer care and client handling at M/S T R Sawhney Motors, New Delhi

I would like to inform you that our company ANG Auto Ltd, has purchased one Maruti Alto Lxi Model bearing Registration No - DL 5CD 7096 from T R Sawhney Motors Pvt Ltd, 33-34, East Gokulpur, Wazirabad Road, Delhi - 94 on 31st July, 2008

The car was bought in the name of our company, on a 5 year lease of ICICI Bank Ltd, thru our dealers - M/S V K Marketing.

After 3 months of delivery of car, ie. from October, 2008, the representative of V K Marketing, Mr Amit Sood, started chasing the showroom for issuance of RC. Since then, Mr Amit Sood has visited the showroom atleast 7-8 times for want for original RC. But every time, he has been ill-treated by Mr Ajay Dadwal - DSA Sales of T R Sawhney, who says his job is only to sell the vehicles and he has no concern whatsoever with issuance of RC

He was then sent to Ms Monika, who is looking after Registration, who demanded re-submission of documents required for Registration as they had lost the original set. These documents were already submitted with the showroom at the time of taking the delivery of the vehicle. But still, our representative, Mr Amit Sood, re-submitted the documents with them and was assured that the RC will be issued within 15 days. Ms Monika also issued a receipt for the documents.

On his next visit, Ms Monika again demanded some cash alongwith the documents, this time from our company, with our company stamp. The documents were, for a third time, stamped, signed, scanned and send to them thru mail and fax and a receipt was also taken bearing Ms Monika's signatures.

Since then, we have been chasing the showroom like hell, but we are still not in receipt of our RC. Every time, our representative visits them, he is being served with one story or the other. I, myself have spoken to Ms Monika, 2-3 times, after submitting the documents and was always showered with false promises and a new date for receipt of RC. Now in another 2 months, its going to be one full year since we have bought the vehicle which is running on Delhi roads without the RC, since last 8 months, courtesy, the competent staff members of the showroom. The attitude of Ms Monika is so arrogant and uncordial, which is a shame for any service industry.

The irony lies in the fact that, we being, corporates, who own more than 20 vehicles from Maruti, are getting such nettlesome treatment, then it makes me wonder, what kind of a discourse, individuals must be subjected to, at the hands of such inefficient staff of one the showrooms of a world famous brand - Maruti.

It should be kept in mind that, its a word of mouth that carries paramount importance than tones of advertising and newspapers articles to convince people to use services of a particular brand and its a matter of sheer pity that a handful o[censored]ncompetent employees are bringing such disgust and bad name to the repute of the company.

I am closing with a request to kindly look up and reply as to where and what is lacking that makes me put effort and time in approaching you and feeling harassed to such an extent. You are requested to take strict action against the showroom to restrict them from taking advantage of their customers in such unruly manner.

Thanks

Nidhi Singh
Manager - International Business

ANG AUTO LIMITED
90, Okhla Industrial Estate,
Phase - III, New Delhi - 110020
INDIA
Ph : +[protected] / 41002339
Fax : +[protected]
Mob : +91-[protected]
Email : [protected]@anggroup.biz
Website : www.angauto.com ; www.anggroup.biz ; www.angtrailers.com