[Resolved]  Tag Heuer — Quality of eyewear frame

I recently bought (1 week back) Eyewear of TAG with ref # 7201 which has eventually fitted with prescription glasses. The frame did look stylish & hence it was the reason for me to buy it - though the price is extremely high.

The experience has been DISAPPOINTING to say the least. The frame hurts on the "ear" & the "nose" areas.

Accidentally I saw one gentleman wearing the same frame in a different color at the airport on 28th May 2009 while flying from Bangalore to Mumbai & I could not resist asking him i.e. whether this frame HURTS or not. He removed the frame & showed to me bruises on his nose due to this frame - which he had also recently bought & used only for 10 days.

It is VERY DISAPPOINTING to have such an experience from a brand like TAG. I don't see any point in threatening to take them to consumer court etc however I would still try the same & get it fine tuned with my optician for a couple of time & then eventually take a call on any further action.

Looking forward to hearing from the TAG team - in case this reaches them & in case they are bothered about the same.

Kindly regards

Hetal Kotak
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

I make purchase tag heuer watch while on promotions to get a sunglasses, it says take 7-10 weeks only but the fact is take more than 2 months and when i received that glasses is damage (also not the same sunglasses that showing as a model when you make purchase, the company said is a replacement because the original model is out of stock). The promotion said that sunglasses is worth $300 so what I think is the company should send it at least same worth sunglasses. After I returned it and I conform to them they already received that product and when I'm asking when gonna send it back to me they can't give any good answer at all I made phone call almost every week but they still can't give time frame because they received a lot of returnable sunglasses also. That is not right because Tag Heuer watch is very expensive and that is branded name. I'm very DISAPPOINTING and PISS because of the service from the company. Thanks
I have the Tag eyeglasses with the rubber coated frame, after about 15 months I find the rubber disintergarates almost melts and becomes soft and stickey. I sent the first pair back and they supplied me with a relacement frame. Now one year on the frame is beginning to do the same. Must be a manufactures problem as I clean frames as instructed. Any one else had this problem as would love to be able to quote similar cases when I return my second pair. Also watch out for opticians selling this brand and not providing the lens Tag recomends.
I am having exactly the same problem with the rubber part at the nose. It makes small scratches on my nose and it is uncomfortable to wear. i went to my optician where I bought the sunglasses and they replaced the nose rubber as I thought it it only with my piece but I have received exactly the same which means there is a small barb on the rubber exactly at the worst place because it makes my (and I suppose everyone else's) nose bruised.
I tried to find out the email of Tag Heuer to be able to send complaints to them but until now I could not find it. In the guarantee there is only a phone number but i find it strange that there is no email address, I have to spend more money on complaining a low quality but extremely expensive sunglasses...
Any experience?
I have the Tag eyeglasses with the rubber coated frame, after about 12 months I find the rubber disintergarates almost melts and becomes soft and stickey.

can i buy only the handle with rubber coated frame only? where ?
Tag has been unresponsive to complaints regarding eye-wear. While changing the glasses, the store broke the titanium handle and I need ot get it replaced. Contacted TAG in delhi and they gave me a dealer's number but multiple e-mails later, there's no response.

I was a fan of swiss quality but this seems to contradict all that i had heard.
I have the same experience. The left side of my nose is bruised while my right ear where
the frame rests hurts. I've only used my Tag Heuer for 1 week. Also, it is annoying that my eyelashes brush against the eyeglasses. It's too close, The design is bad. I never had any problems with cheaper brands before. I've been wearing eyeglasses in the last 17 years, changed eyeglasses maybe 10x.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    India
    File a Complaint