[Resolved]  Tamilnadu Electricity Board — Responsibility, carelessness, No civic sense and expecting bribery

Dear Sir/Madam,
Sub: - Bad and irresponsible service given to customer.
I have been living in the above address for the past 1 year and found that not once the electricity department was responsible enough to solve or notice the issue that our apartment was facing.
There are four meters for each apartment and a common meter for the water pumping motor. As soon as I started living in the apartment I noticed that our meter and the common water pump meter was not working and raised a complaint to change them to new one. I waited for more than 3 months ad still didn’t get any proper response from the EB department. They were passing time by either stating that my complaint is still in process or the meter will be changed next week. But then that week never came. Giving the EB department another chance I wrote another complaint to change the meter and after 2 months they changed the meter and it was only for my individual house and not for the common water pump meter. When I asked about it the EB department started to beat around the bushes by not giving proper reply and instead they were passing it to other person. Added to that the person who comes to take the reading doesn’t care to guide us what to do to resolve this issue instead he says us to pay minimum of Rs.600/= for the common water pump motor. I’m sure that it doesn’t cost that much since only three o[censored]s live in the apartment and we turn ON the motor only twice a day for 1 hour.
Later they changed the meter for the common water pump. But that meter was also not working and when we tried to explain it to the department and the person who notes the meter reading he says to raise another complaint to change the meter and asks to pay Rs.600/= again.
This is the mistake repeatedly done from the EB department and they are supposed to rectify it, but I’m paying the cost for their mistakes. I’m really unhappy with the irresponsible act of the people working in the department and not even bothering at least to guide the public if they are in need of any guidance.
I’m writing this complaint not only it happened to me but also to most of the neighbors in my locality and I’m not afraid to say that the neighbors doesn’t complain this issue because the EB department in out locality doesn’t work efficiently or promptly if any complaints are raised against them.
Please consider this as not only my complaint but also a humble request to look into this issue that’s happening in our locality.