[Resolved]  Tata AIG General Insurance — ASSESSMENT DONE BY THE AGENT

Address:Ghaziabad, Uttar Pradesh

Dear Team



I recently had a claim on my car wherein I had to pay extra amount from my pocket as agent (Mr Praveen) refused to compensate full loss.He came into argument state that whatever amount he has cleared is done as a favor wherein I was insisting him to check my ealrier photographs if he has any doubts BUT he does want to listen.His only MOTO was to harrass a customer as what I can feel was that he is supreame authority of clearing the claims and NO one argue with him.if decides not to pass a claim that no one can actually pass the same and there will be a delay in getting the car delivery.IF THIS IS THE WAY OF TREATING THE CUSTOMERS THAN GOD HELP TATA?



With no choice left with me at that time,i agreed and paid the remaining amount.Kindly check and advise as i will have to bring this matter to the higher management of TATA and INSURANCE ACT as well if not satisfied with the explanations given to me.WE DO NOT PAY HIGH INSURANCES TO GET OURSELVES HARRASSED BY THE HANDS OF THE AGENTS



Await your top urgent reply



With Best Regards

Nitin batra

Mobile - [protected]
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Aug 13, 2020
Complaint marked as Resolved 
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TATA AIG GENERAL INSURANCE — Please Cancel my All Insurances

Hi,
This is siva kumar reddy from Bangalore,
my dob:28/03/1982.
please cancel my insurance asap. The amount debited from my Account.
I didn't fill the any apllication form. So how you will debit it.

So i request to you cancel it.


Thanks and Regards,
Siva
Bangalore
[protected]
Please cancel my Policy.
My Policy No. KMBL[protected]
Master Policy No. [protected]
Thanking you,
by
T. Joseph
Dear Mr. Batra,



We understand that our claims team has already contacted you with regard to your concern and we assure you that we shall resolve the matter to your satisfaction.



Further, please feel free to write to us on our email id [protected]@tata-aig or call us at our 24 hrs helpline number [protected]. Our customer service officers shall be glad to assist you.



Yours sincerely,

Customer Service Team

Tata AIG General Insurance Company Ltd
Dear Praveen Jee
Thanks for the mail with pictures.

However what I can notice that it is just a small dot on my car or may be very small dent which actually made you not to clear my full claim.RIGHT?

Here if you remember during our meeting, the arguement was for the rhs wheel arc which you were not giving the full claim and NOT for the rhs right door.There was no confusion on the same and can be again reconfirmed with the Honda guy.I was insisting to have the full claim for the rhs wheel arc area as there can be colour difference if we only do the partial painting.

If my understanding is correct, I will never get my full claims for my future damages on my car ( I hope I do not have as I donot want to be intouch with Tata insurance again and never recommend to my other friends and family as well.

Kindly confirm the same enable me to take my query to further higher management of Tata and to Insurance Act seeking more clarity on the same as customer cannot get any or full claims even if there is any partial damage on the car which does not require immediate attention.I THINK I WAS STILL HELPING YOUR COMPANY BY NOT CLAIMING TWICE.

I am still NOT convinced with your reply and explanations as given to me on phone.

Await your response

Regards Nitin Batra
Dear Team

I had to post my mail again here as I have not received any satisfied answer and NOR any reply on my mail sent 02 days back on your reply.Just an acknowledgement mail that we will get back to you!!!

I hope you take your customers seriously and more importantly, I hope you take these feedbacks on this website seriously as well as lot many people are reading these comments which may hamper your image as well.

Await your reponse

Regards
Nitin Batra
I AM PUTTING A COMPLAINT TO RTI AND TO IRDA ON MY COMPLAINT WITH THEM AS NO REPONSE FROM TATA AIG CONSUMER CELL AND THE CONCERNED PERSON.

NOW I WILL GET MY RESPONSE THROUGH THEM ONLY

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