[Resolved]  Tata AIG Insurance — TATA AIG Travel Insurance: Air India Travel Baggage Delay Claim

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Bangalore, Karnataka

Hi, I am Rambabu Kondala working with TATA Elxsi. I travelled on Air India VTZ-DEL-BHX on 12-Sep; and my baggage did not turn up. So i raised a complaint with BHX airport authorities and after lot of follow up i received my baggage after 7 days. During this time the response from Air India is horrible and they did not even pay me singly penny for their improper service. Since i have travel insurance from TATA AIG that covers travel baggage delay as well; i have submitted a claim (claim no: 662403) with all the required documentation. It is almost a month time and there is no response from them inspite of all the emails to the respective claim manager (Dasgupta, Niraja <Niraja.[protected]@tata-aig.com>). I have also called up their customer care to understand the status, was informed they are processing it and will arrange call back. But i did not either hear back anything from them, though i called them couple of times atleast. It is really horrible service from TATA AIG, request for your support to resolve this and to make them understand they must do their job please. Air India is as always the worst service to say the least. TATA AIG travel Insurance master policy no: WAGR000395 Schedule Number: HR489379 Claim No: 662403 Air India eTicket Booking Reference No: 6UZ9MP / Ticket No: ETKT 098 [protected] My Contact Number:[protected] My email ID: [protected]@tataelxsi.co.in Thanks much, Rambabu Kondala