Tata AIG Motor Insurance — NOT WILLING TO RENEW MY CAR INSURANCE | |||
Hi, I have been with TATA AIG auto insurance for my car since 2003. The insurance lapses 20th Oct 2010. No one from TATA AIG called me as reminder which use to happen earlier. I placed a request with TATA AIG on their web site two week prior to expiry of the insurance. Atleast 12 representatives have called me so far. Not one has responded, acted as their promises is limited to that particular call. Today i am unable to use my car as the insurance is lapsed. At any given point of time atleast one of my family member has to stay at home expecting TATA AIG representaive to collect the cheque. The representatives over phone communicate me to use credit card and pay online. But i do not own a credit card.This is happening for the past two weeks or more. I am frustrated the way TATA AIG operates. Though 12 people have called me, no one seem to be aware of the request. Every time they call i furnish the same information which was shared during earlier calls. I request concern at TATA AIG to pull themselves out of this business if they can`t server their customers. I hope concern from consumer forum notices my plight and take required action. My Policy #: [protected]. Client ID# 372466. Reqeust # at TATA AIG customer care: 4354474. Best Regards Satish Was this information helpful? | |||
 2 Comments | |||
Comments
I absolutely agree with you on this. TATA AIG has ansolutely no concept of customer service. Infact rather than improving the customer experience they ensure that they continuosly make it bad. I also insured my car with them last year & not with my regular Maruti Insurance. the reason was the seemingly gr8 benefits that they were offering like free service coupons, NCB benefit pass on even after a claim, possession of the parts to the customer etc. Because of these reasons i got my insurance done from TATA AIG despite the fact that their cost was much higher than others. And now almost 70% of the insurance tenure is over & i still have not recieved the coupons. they only keep on replying to the mails, make calls, then say that the old person has quit the organization & things like that. Waste so much time & money such useless employees but can't spend 50 rs on sending th courier to me..
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Tata aig motor ins in south india (coimbatore) is very poor performence due to the survayer and agents.they allare hopeless. Always telling lie. false promise for cashless facility. Now i paid full amount.not yet they dont gave any type of check.mr.mohammed(survoyer) is selfish fellow he doesnt know how to check the veh and didnt bauther about company.they only for salary.pls high formation check and confirm.dont happen with others.
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