[Resolved]  Tata AIG Motor Insurance — Misrepresentation of data while buying the policy online

Hi!!

I have recently renewed my car insurance policy with TATA and I have been given wrong information telephonically by the executive which I cam to know only upon recieving the policy. The details are there in the mail below and subsequently I have been following it up with TATA to sort out the issues but they are not agreeing.

Finally, I have asked for hearing the telephonic converation with the executive to which they have not yet responded.

Regards,

Aniket

From: Aniket Jethva [mailto:aniket.[protected]@gmail.com]
Sent: Sunday, October 10, 2010 11:53 AM
To: CustomerSupport
Subject: Policy No[protected]



Dear Customer Care,



While buying the insurance policy for my car online, I was told by your executive Mr Wajid telephonically that inspite of any sort of claims arising during the policy coverage period, my no claim bonus for the next year will not be waived off if I continue with TATA.



Today I have received the policy by mail which mentions that :

TA08-Repair of Glass, Fiber, Plastic & Rubber Parts

A claim for only Glass / plastic / rubber / fiber part where You opt for repairs rather than replacement,

at Our authorized workshop, will not affect Your No Claim Bonus eligibility at the time of renewal

with Us if there is no other claim for damage to the vehicle during the period of insurance..



This seems to me that I have not been given correct information on the phone while making a purchase decision and this was a major factor for considering TATA AIG. In any kind of accident the parts mentioned above are the ones which need replacement, they cannot be repaired and therefore you will not give no claim bonus if at all there are any claims form my end if I continue next year.



Please clarify your stand as this kind of misrepresentation was not expected from TATA.



Regards,

Aniket



Policy No[protected]

Client Id-[protected]