[Resolved] Tata Capital — Loaepayment | |
Dear Team, Please help me out as I am unable to solve my problem which was occurred last Friday that is 19/02/2010 when my car was forcefully taken by the recovery team of TATA CAPITAL. Due to some serious medical emergency I was not able to repay my loan for 4 months, as my mother was ill. After the recovery I spoke to the local TATA CAPITAL official for the payment of my outstanding amount, but they informed me that my case is only possible when I make the complete payment. But now a days this not possible for me to make the whole payment. But I am ready to pay the outstanding due amount. Please advise me to get my car back. I can assure that I will pay my remaining EMI regularly afterwards. My loan No is: [protected] Name: Hemanta Hazarika Registration No of Vehicle: AS 01 AH 3388. I am very much hopeful that I will receive a positive response from your end. Regards, Hemanta Hazarika Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
LED TV purchased from CROMA store, Mulund(W) in Jan-2014 under EMI scheme with the deduction to start from March-2014 from my SB Account. The due date was to be the 3rd of every month for 8 months
I had handed over one blank cheque (signed) and ECS mandate form the same day to your officials in the CROMA Store
On 6th March, I was contacted by Vikas Kadam from Tata Capital Finance asking me to pay the instalment in cash as my bank had declined deduction from my sb account. I was told that i had to arrange to pay the instalment the same day along with penalty for dishonour else your people would visit my residence for the same.it sounded like a threat to me and was insulting to say the least for a woman
I have paid Rs.4512/- the same day vide receipt no. 087286.
On visiting the bank's branch the very next day, i have been informed that ECS form was not presented to them for deduction and there was no reason for the bank to dishonor as the balance in my account from 26.02.2014 onwards was more than Rs.50, 000/-
In view of the same, i want a clarification about the real story behind the this.Please send me the bank's intimation/advice about dishonor of ECS Mandate, so that i can take up the matter with the bank/banking ombudsman, through my lawyer claiming damages for loss of reputation.
In case, the bank is not at fault and you are unable to provide me the so-called dishonor slip, i want an immediate refund (in cash) of whatever penalty that was recovered from me vide receipt no. 087286 and a letter of apology from your office
Also intimate CIBIL so that my credit rating is not affected. Mark me a copy of your communication with CIBIL
subsequent to my mail dated 20.03.2014, I got a call from tel no. [protected] from your executive Shri Ajay on 26.03.2014. I was told that the ECS mandate was misplaced by tata capital and there was no problem from Indian Bank.I was informed that excess amount of about Rs. 450(aaprox) collected by your collection agent had been credited to my account and Ajay wished to know how i desired to get this amount from tata capital. I reiterated that i wanted an apology for this episode from tata capital and the excess amount collected from us should be adjusted against future EMIs. He assured me that problem had been set right and EMI of April-2014 will be deducted on due date and he would revert to me within 2 days. He hasn't called me.
Despite the assurances from ajay about deduction of EMI in april-2014, the EMI has not been deducted.
on 9th April your collection agent calls from tel no. [protected] asking me why i hadn't kept sufficient balance in my bank as bank had dishonoured the ECS debit.On what basis has he made this stupid statement? Does your office have access to my bank a/c to make such a foolish assumption?
i explained to him the problem and asked him to tell some senior officer to call me up
Instead i got a call in the evening at about 5 pm from landline no [protected] for cash payment
when your executive ajay admits to the fact that ECS mandate form submitted by me has been misplaced by your office, your ##@ staff members call me and tell me that i do not have sufficient funds.
Return calls to ajay on [protected] are not responded to. what the hell is happening, i want to know.
It is insulting to get calls from your agents asking for making cash payment when the fault for non deduction lies totally with tata capital
It will be in your interest to take steps to address the issue of ECS debit. Any more calls harassing me for cash payment and i will lodge FIR under appropriate sections of IPC for harassment.
If this issue is not addressed completely within 2 days, i intend to take this up on social media and the consequences will be yours to bear
I shall also be pursuing this case through thane grahak panchayat for harrassment caused to me
am disappointed with a group like tata
I want a detailed reply to my email as your executives on the toll free number react from a prepared script and have to narrate my grievance every time when a new executive comes on the line
Joyce Couttinho
[protected]
I had handed over one blank cheque (signed) and ECS mandate form the same day to your officials in the CROMA Store
On 6th March, I was contacted by Vikas Kadam from Tata Capital Finance asking me to pay the instalment in cash as my bank had declined deduction from my sb account. I was told that i had to arrange to pay the instalment the same day along with penalty for dishonour else your people would visit my residence for the same.it sounded like a threat to me and was insulting to say the least for a woman
I have paid Rs.4512/- the same day vide receipt no. 087286.
On visiting the bank's branch the very next day, i have been informed that ECS form was not presented to them for deduction and there was no reason for the bank to dishonor as the balance in my account from 26.02.2014 onwards was more than Rs.50, 000/-
In view of the same, i want a clarification about the real story behind the this.Please send me the bank's intimation/advice about dishonor of ECS Mandate, so that i can take up the matter with the bank/banking ombudsman, through my lawyer claiming damages for loss of reputation.
In case, the bank is not at fault and you are unable to provide me the so-called dishonor slip, i want an immediate refund (in cash) of whatever penalty that was recovered from me vide receipt no. 087286 and a letter of apology from your office
Also intimate CIBIL so that my credit rating is not affected. Mark me a copy of your communication with CIBIL
subsequent to my mail dated 20.03.2014, I got a call from tel no. [protected] from your executive Shri Ajay on 26.03.2014. I was told that the ECS mandate was misplaced by tata capital and there was no problem from Indian Bank.I was informed that excess amount of about Rs. 450(aaprox) collected by your collection agent had been credited to my account and Ajay wished to know how i desired to get this amount from tata capital. I reiterated that i wanted an apology for this episode from tata capital and the excess amount collected from us should be adjusted against future EMIs. He assured me that problem had been set right and EMI of April-2014 will be deducted on due date and he would revert to me within 2 days. He hasn't called me.
Despite the assurances from ajay about deduction of EMI in april-2014, the EMI has not been deducted.
on 9th April your collection agent calls from tel no. [protected] asking me why i hadn't kept sufficient balance in my bank as bank had dishonoured the ECS debit.On what basis has he made this stupid statement? Does your office have access to my bank a/c to make such a foolish assumption?
i explained to him the problem and asked him to tell some senior officer to call me up
Instead i got a call in the evening at about 5 pm from landline no [protected] for cash payment
when your executive ajay admits to the fact that ECS mandate form submitted by me has been misplaced by your office, your ##@ staff members call me and tell me that i do not have sufficient funds.
Return calls to ajay on [protected] are not responded to. what the hell is happening, i want to know.
It is insulting to get calls from your agents asking for making cash payment when the fault for non deduction lies totally with tata capital
It will be in your interest to take steps to address the issue of ECS debit. Any more calls harassing me for cash payment and i will lodge FIR under appropriate sections of IPC for harassment.
If this issue is not addressed completely within 2 days, i intend to take this up on social media and the consequences will be yours to bear
I shall also be pursuing this case through thane grahak panchayat for harrassment caused to me
am disappointed with a group like tata
I want a detailed reply to my email as your executives on the toll free number react from a prepared script and have to narrate my grievance every time when a new executive comes on the line
Joyce Couttinho
[protected]
Dear Mr. Couttinho,
We regret the inconvenience caused and thank you for sharing your contact details with us. The concerned team will soon get in touch with you to assist you with the matters you’re referring to and in the interim, if you wish to share any other details, request you to please write to us at [protected]@tatacapital.com.
Regards,
Tata Capital
We regret the inconvenience caused and thank you for sharing your contact details with us. The concerned team will soon get in touch with you to assist you with the matters you’re referring to and in the interim, if you wish to share any other details, request you to please write to us at [protected]@tatacapital.com.
Regards,
Tata Capital
Dear Mr. Couttinho,
We believe that your concerns have been addressed by our team to your satisfaction. Do let us know in case of any further query, it would be our pleasure to assist you.
Regards,
Tata Capital
We believe that your concerns have been addressed by our team to your satisfaction. Do let us know in case of any further query, it would be our pleasure to assist you.
Regards,
Tata Capital
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