Tata DoCoMo 3G — Pathetic internet speed on 3G
Bangalore, Bangalore District, Karnataka, India
I have been using DOCOMO services now for over an year. Everything was fine until their launch of 3G service. They launched free trial of 3G services for 7 days and things really did seem to be what they had promised with respect to Internet speeds. I was getting a fairly good speed of 1.3-1.7 mbps in the free trial period. Once the free trial period got over, all the hype surrounding 3G deflated. Their speeds dropped back to 2G (100 kbps to 120 kbps). I called customer care service several times a day for 10 days. Every time, they told me its problem with my handset or it is due to congestion. Note: Speeds remained the same throughout the day and night, no change. I even spoke to their supervisors telling them about my plight with Internet speed being very slow, as I work from home and Internet is my back bone without which I would be out of work. They promised it would be resolved within 24 hours (their standard dialogue), but nothing seemed to happen. I even disconnected my previous net connection during the trial period coz it was good enough then but now I regret doing so. I really do not understand what the problems is, coz nobody is telling the exact reason for Internet speed going down to such pathetic low levels. I am not asking for 21 mbps as their sms advertisement claims. All I need is a modest 1 mbps speed.
Any help with regards to this is greatly appreciated.
Uday Kumar/[protected] Bhattarahalli-KR Puram, Bangalore
|73 Comments Updated:||Share0Tweet0|