[Resolved] Tata Docomo — After Sales services

viren56

Address:

New Delhi, Delhi

I am a Tata photon customer and very much disappointed with the after-sales services TATA is providing.

I am getting "ERROR678: Remote computer did not respond." while trying to connecting internet using Tata photon+

I had lodged my complaint#[protected], 21 May. I got no response from Tata Tel.
Again got escalated the same with complaint Docket#[protected] on 28 May.

After having passed 10 days I haven't received any resolution from Tata Tel.

I have made at least 25 calls and few emails to to your customer care but every time I get same standard response that technical team is working on it
and the issue will be resolved in 24 Hours.

I am not able to understand the reason behind this kind of pathetic customer services from Tata Teleservices.

warm regards,
VIRENDRA KUMAR VERMA
Photon no: [protected]
A/c no:[protected]

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Apr 21, 2017

Complaint marked as Resolved

Verified Support

May 30, 2012

Tata DoCoMo Customer Care's response Dear Mr. Verma,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, as per your previous complaint bearing docket number[protected] our JE visited at your place and done dialer settings and confirmed that your internet is working fine.

Hence, our concerned department also spoke to you and confirmed that there is no issue.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.