[Resolved]  Tata Docomo — Cheating of customer

Iwould like to draw your attention regarding cheating of customer by hte branch office of this company by the Bartand, Dhanbad branch of this company as I took connection of internet from this company and intalled on my laptop on 12th november 2009. One month free service was provided by the company for internet service till12 december 2009 thoughwe had opted under 'Budget 150' postpaidplan for Rs.150/month. But dealer without informing to us automatically it converted to 'unlimited' postpaidplan for Rs.799/month inspite of saying constantly that we want to opt for the earlier mentioned plan. He verbally assured us " Ho jayega sir" but at last after free trial of one month he compelled to take another one by saying "Ab nahi ho sakta chalaiye ek mahina".
Kindly look into the matter and take necessary actions for misguiding and cheating of the customer by the employe of thier company so that the customer may trust them.
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Apr 20, 2017
Complaint marked as Resolved 
Verified Support
Mar 20, 2012
Tata DoCoMo Customer Care's response
Dear Mr. Irphan,

Greetings from Tata Docomo!

We would like to inform you that, we have confirmed from the concerned department that, you have crossed your credit limit up to 132% and there was no wrong billing and you are charged as per the usage. Hence, we kindly request you to please clear the outstanding amount of Rs.3308/- ASAP.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.
Verified Support
Mar 28, 2012
Tata DoCoMo Customer Care's response
Dear Ms. Cheriyan,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number NTT[protected]. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.
Complaint comments 

Comments

This is an horrendous biiling and service experience with TATA Photon the second time in the second month ...w.r.t billing and services. The bills that are charged are going over the top of the roof every month.

We have been facing problems over speed and network connection on the other hand the bill is never going down...instead going up and up

We have been giving complaints over the accessibility but how the download is going on without our usage of complete Download capacity.

I had asked several times on billing issues and the response I get it I should check myself...

Over the networking issues...no action and above all the BILL IS GOING BEYOND AND BEYOND WITHOUT ANY LOGICAL REASON

When we purchased the TATA Photon services, we were told by the distributor that the 1 GB pakage is 550 INR per month, 100 Rs discount from the Rs. 650 Company prices and they bluffed us and base bill was charged by the company 650 INR . And now the bill has gone far beyond and there is no detailing on the usage and I have not downlodaded such a data. We have been using other leading service provider for last 4 year and the billing has not gone so high.

The distributor Name: Sonal Jain
Area: Near Bon Ton, Laxmi Nagar, Delhi-92
Mob: [protected]

DONT BUY ANYTHING FROM THIS CHEATING SOFT SPEAKING LADY
From past 5 days I m frequently facing loose connection.On 14th morning I have complained regarding this on T nagar branch but till now there is no response when I called help desk also there is no response.If it goes like this then I wont be paying hence forth.
GOOD MORNING TO ALL READERS...MENE TATA WIHZ KA INTERNET CONECTION LIYA THA JB MENE LIYA TO EXUTIVE NE 1WEEK TAK MUJE CONECT KARKE NAHI DIYA...TB COMPNY KI SKIM THI KI AAPKO 2 MONTH UNLIMITED FREE DIYA JAEGA ...2ND MONTH MERE GHAR PER PENULTY KE SATH 650RS KA BIL AAGAYA...OR 2-3 DIN ME CONECTION CUT HO GAYA ME OFFICE ME DHAKKE KHAE...KOI REPLAY NAHI AAYA...MENE MAIN OFFICE AASHRAM ROAD PER GAYA KOI JAWAB NAHI MILA MUJE BOLA KI AAPKO BILL TO PAY KARNA HI PADEGA...AB ME BHALA 2500 KA MODEM LIYA HE TO 2ND MONTH SE KOI OR CONECTION KA KHARCH UTHA NAHI SAKTA...MENE BILL PAY KIYA...TOTAL 4-5 DHAKKE PER CONECTION START HUA...LEKIN MENE TAY KIYA KI JB BHI MUJE 2ND CONNECTION LENA HOGA TB ME 1 BILL NAHI BHARUGA KYONKI COMPNY NE CHET KARKE MUJSE PESE WASUL KAR LIE THE...AFTER 1 YEAR MENE 2ND CONECTIN LIYA OR PURANE WALE KA 1 MONTH KA BILL NAHI BHARA...2MAHINE BAD COMPNY KI NOTICE MERE GHAR PER AATI HE KI AAPKA 3 MONTH KA BILL BAKI HE...OR BAR BAR EXUTIVE GHAR PE AATE THE YA TO CALL PER PARESHAN KARTE THE...MENE SOCHA KI YE BAR BAR KI ZANZAT SE MUKTI HI LENI PADEGI MENE EXUTIVE KO BULAKAR BOLA KI YE PROBLEM SOLVE KIYA JAE...UNHONE BOLA KI 1 BILL PAY KARNE PER AAPKA ACOUNT CLEAR HO JAEGA...MENE BILL 510 14/08/10 PER PAY KAR DIYA...AB?... AFTER 1 WEEK ...DOBARA COMPNY KA CALL AATA HE KI AAPKA BILL BAKI HE...ARE BHAI KAMINE PAN KI BHI HAD HOTI HE...ARE KOI SOLUTION DILAO:[protected]
TATA PHOTON PLUS LOOTING CUSTOMERS

I bought tata photon plus from chandigarh on 29.07.2010 I was told by the customer care that I would be given 200 Rs discount for 12 months on purchase of tata photon plus on my postpaid bill but when I purchased I was told that this offer is not applicable in chandigarh. Had I been told that before buying I would not have purchased tata photon connection.
Not only that when I got my second month bill i.e of September my bill was inflated by 384 Rs under the name HSIA usage charge, my bill was supposed to be 950 as I have opted for 5gb plan for Rs 950 and I have used only 3 gb but I was charged 1474 Rs . I cant understand why they are looting customers. When I analyzed my bill I found that my 1st bill was also inflated by 200 Rs, again in the name of HSIA usage name, when I called up the customer care the response was also not very positive I was supposed to get the refund of total 384+200 = 584 but was given only 500 Rs refund that too after calling them thrice and explaining them the tedious details of the bill .I was told by the customer care representative that it is not under his control to refund more than 500 Rs Have I not looked upon my 2nd bill they would continue charging and inflating my bill . I feel that there are many such innocent customers who are already in trap and are not aware of over billing .This post is to AWARE the TATA PHOTON PLUS customers to get aware of the over billing and fraud ness of tata photon billing and business strategy to loot INDIANS.

TATA ACCOUNT NO[protected]
the letter i wrote to tata's nodal officer

Dear Mr. Nodal Officer

ref: complaint number PTC [protected] dt. 12 september 2010

PTC [protected] dt 15 september 2010

ESN [protected] DT 20 SEPTEMBER 2010



my photon number [protected] purchased on 11/april/2010 with huwaei device meid no A[protected]B1, that failed to work on 10september 2010. I tried troubleshooting, taken help of your customer care, but actually it was device fault.

Ultimately first complaint was lodged by your customer care executive on 12 sept 2010. and assurance was given to sort out the problem by 13th sept 2010 Monday at 16.20 hours. but this complaint was not handled till 16th sept 2010 afternoon, therefore I approached to Tata outlet at NIT Faridabad, they advised me to go to huawei ASC. Huawei ASC at faridabad replaced the device on 17th sept 10 and asked me to wait till 1600 hours of 17th sept 2010 to get the new device activated…. When it did not start working, I contacted customer care again, and they asked that new device is not working because ESN number was not changed in tata’s system… and ESN is Still unchanged… I tried at least three times everyday since my first complaint on 12th sept 2010, but till date 20th September 2010, at 11:19 pm, no result. I talked several times to seniors at tata customer care, one Mr. Gurjeet Singh tried to solve the issue, (he is still trying.) But it’s the fault of your system, and I found Gurjeet is always helpless and regretting and pardoning.. it seems that your customer care seniors are not well equipped to solve this type of issues and your technical team is irresponsible.

I also tried to contact you on[protected] but this number i found constantly busy (or not working) whenever i tried.

I have spent atleast 50-55 minutes daily since 10th September 2010 till date for this problem that means total approx. 10 hours.


On the time when device stopped working, my photon account [protected] had a balance of around 1 gB and a validity of 7 days. This all is vanished. A lot of my internet related work also suffered along with my time, due to non function of device and lethargy of customer service system. Your department responsible for mapping of new device and changing Esn is still sleeping, mean while I contacted Huawei ASC four times, they informed me that they have sent necessary e mails to concerned person ( Mr. jitender beesla, circle officer) followed by several reminders, hence no result.



Now you please advise me what should I do. And why should I not lodge a complaint to your appellate authorities and further to consumer court and concerned authorities like TRAI etc.

Mean while I still expect a proper redressal from tata tele alongwith the compensation of loss of balance of data and time (validity).

Awaiting a posotive response.

Yours truly,



Pankaj kumar

[protected]

[protected]@yahoo.co.in

Tata Photon+ internet connection. — Complaint against customer care people for ignoring customer's request and concerns.

Dear Tata Photon

I made a call to tata photon customer care 3 times to disconnect my
tata photon no. [protected].

One of the request number is
[protected]

However they are not disconnecting the service which is causing me
unnecessary harrassment. They are not at all concern about the customer's problems and issues.
I am now approaching consumer forum for redressal.
Also note I will not pay any rental charges from 4 Oct i.e the date of 1st request.

Regards
I strongly agree with the wrong commitments and false charges and bad service related problem of tata photon plus. If the service is not launched in the city so how can they charge for service which they are not giving.
i m fed up of tata photon.they people are cheating customers.dealer explained me another plan but activated another one that too was pre-activated device.to save the dealer customer care people said that company provides pre activated device to customer. that too before 3 days .due to the wrong plan activated i had to pay double amount.even customer care people dnt listen.they run after money.bill adjustment hasnt been done n m paying extra. and one more interesting thing they disconnect the connection without prior information. i hav already registered 3 complaints.but no action has been taken yet.


sheeba qumar.
photon no. [protected]
Go and do it, take this issues to the court they will solve it.
on 27 th sep i had taken TATA photon+ brodban connection .because your rep from TVHCOCO-BRICKLIN ROAD, Purasaiwakkam, chennai -7 said if i go far Rs 1500 Rs plan i will get one month free up to 15 GB. But i received the bill prepared between 15.10.10 to 14.11.10 and the amount of Rs 793. before completing one month how come i can get the bill. if this correct i can continue. other wise send your Rep can come and collect your USB TATA Photon . and cancel me service immediately.I will not pay the Bill.
Thanks&regards
M.sreedharan
mobile [protected]
E-mail: [protected]@yahoo.com

tataphoton+ — free gift not received

dear sir,
I buy a new connection of tata photon+ on the eve of diwali 3rd Nov,2010.
that time offer is going on free laptop bag with new connection of tata photon +.
my photon no is [protected].
but till now not received the bag from
VRITI INFOCOM PVT. LTD.
B-75,SECTOR-63,NOIDA-201307...
I rised the complain.
my compalin no is[protected].
but they can't solve my problem till now(customer care)
If you help me then kindly register the complain about them.
my email is [protected]@gmail.com
TATA PHOTON - COMPLAINTS TEAM SUCKS

I have contacted TATA several times for the refund but no one bothers to check after my cancellation. they have taken more than 6 months to resolve my issue, now even my mobile number is also not recognised...

Tata Photon + — Cheating, Bad Customer Care Services and Fake Promises

Hello,

This is Ravi from East Delhi. I am a Tata Photon + User and my Tata Photon + No. is [protected]. I am a internet user because my mostly work is online. So working purpose, I bought Tata Photon + 2 month ago as they advertise very fastest broadband service in India with 3.1 mbps. I believed on there advertisment and decided to buy Tata photon + cost of Rs. 2300. On frist day the speed was 300kbs instead of 3.1mbs. I tried to call in customer care and they said that because I have just bought it, by next few days the speed will upto 3.1mbps. But next day it was even more less 100kbps. I called again to customer care and then they said they think that in my pc has virus and window is not working properly and advised to reinstall window and then use Tata Photon+. I have also tried there advised but the speed only decreasing. It happened everyday. Whenever I called stupid customer care sales executive only giving there useless ideas and it seems that they don't know about anything where and what for they working. One day I talked to an engineer from Tata Photon, and he said that the speed they provide me it's like 3.1mbps till I have 1 GB data in my account and after the speed will be 155kbps as it finished. But it doesn't matter that i have 1 GB data in my account or not, I have never get speed more than 6kbps. It's really exhausting and I want my money refunable..

Please can anyone help me to resolve this problem??? I want reply form Tata services, how can they fake advertise to know that it's not more than a rubbish???

I only advise don't go with Tata Photon +, they are very big cheater and nothing...
I have the similar experience dealing with Tata, these folks are so irresponsible that they pretend to help you but in reality, they are just shying away from your complain as they know whats wrong with them. To my surprise, I saw the customer care department (which is a toll free no for only Tata customers- not for non Tata customers- i not only end up paying money for the call for such useless service) disconnecting the call while registering a complaint.

they have promised a speed of 3.1 mbps, which I have never observed till date.
the same problem is with me.TRAI [telecom regulatory authority of India] should heavily penalise Ratan for it.

Shiv Kumar Consumer No [protected]
To whomsoever it may concern

This is to bring to your notice that I have purchased a Tata photon connection through your sales person – Rahul based in Gurgaon / New Delhi. His contact number is[protected] and his mobile number is [protected].

When he called me to sell me the connection, I informed him that I have a Tata Wimax connection which gives me a speed of 384 kbps. I specifically asked him if the Photon is going to give me a better speed or not, and he assured me that the Photon will give me a better speed. I am paying Rs. 1100 + Tax for the Wimax. The photon was offered at Rs. 750 + Tax for unlimited access, but with only 5GB download @ 3.1 GBPS, beyond which the additional downloads will be at a speed of 256 kbps.

I specifically told him also that through Wimax, I am unable to get streaming videos of Youtube at a decent speed. Rahul said that Youtube will be quick and I could watch streaming videos without pausing and waiting for the video to download.

Only based on Rahul’s assurance, I said that I would go for the Photon connection. When the person came the next day to deliver the device, I accepted it and the delivery person told me that the speed will not be 3.1 Gbps, but it is up to 3.1 Gbps. On hearing this, I called rahul and spoke to him. He again assured me that he can guarantee a speed of 3.1 Gbps. You may also check this with your delivery person who can confirm the same.

After I received the device, I made the payment etc and plugged it in the next day. The service was terribly slow. When I went to speedtest.net, at first, the page would not load (because the connection was painfully slow). The next day, I tried again, and speedtest.net showed me a download speed of 0.05 kbps. I am sure that this speed is unacceptable by any normal human standards. Even normal Dial up gives a better speed. I lodged a complaint by calling the helpline stating that the speed was extremely slow. The complaint number is[protected].

A field technician came over and struggled trying to analyse the problem. Even he could not get to speedtest.net page. The page would just not load because the speed of your photon connection was pathetic. My office is located in the heart of the city, about 3 km from MG Road. The technician took some readings and told me that he will submit the same to his team. When he finally did get through to speedtest.net, he got a download speed of 0.2 kbps. This is also unacceptable to anybody wanting high speed broadband.

After this, I got a call from your technician the next day and he told me that there was no solution to the problem. I told him that I wanted a refund or I want a solution to the problem, because I cannot accept a speed of 0.2 kbps. He said that there was nothing he could do and for refund, I will have to speak to the nodal officer. I tried, but in vain. The phone is always busy. So I called up the helpline (121) and register another complaint – ref[protected].

Firstly, getting through the nodal officer is a pain in the . I keep trying, but the phone is always busy. In the mean time, your person sends me a mail stating that the earlier complaint[protected].) has been resolved. But the complaint is still on. After I got through the nodal officer – Franklin, I give him the details of my complaint and again ask him to either resolve the problem or give me my money back. He promised me that somebody would call back by 1730 hrs, but I received no call. This was on 29th Dec.
I again called up and spoke to a Sattar on 30th Dec and ask for the exact same thing – Tata Photon rep gives a false promise, cheats me into paying Rs. 2200/- and then refusing to refund me my money. He said that there was nothing he could do, so I should speak to the nodal officer.

I got through the nodal officer number and again spoke to Franklin regarding the matter. He assured me that he will get back to me by 1730 hrs today. While I am skeptical that I will receive any call from Tata, I am left very upset at the way things are being handled. I am not being unreasonable. All I am asking is that if something was committed by your staff, and it has not been delivered, I should not be penalized. I am keeping my Tata Wimax connection and paying for that also and am not willing to pay for the Photon as well. I have already shelled out Rs. 2200/- which I want back because your technician says that he cannot do anything about the speed. I am not willing to settle for a speed as low as 256 kbps. Had I been told this earlier, I would not have opted for the photon connection and wasted my money.

Bottom line – your product is of very low quality, your service is of even lower quality and your staff has been highly unsuccessful in dealing with a simple complaint. It is as simple as this – if I pay Rs. 80 for a kilo of onions, I expect to be given a kilo of onions. I do not want to be cheated into being given 1/10th kilo of onions for the same price.

If you are not the person who can give me the refund (after all the harassment, I am not in a mood to negotiate and accept your stupid connection), please direct me to the person who is in charge of the same. I do not want to hear anything about fixing the problem. At this point, I only want my refund, no other solution will work.
This network connection is hopeless. i lodged a complaint regarding slow internet speed about 4 months back. since then I have been complaining manytimes but there is no one out there to solve the issue. they just promise that my problem will be solved. the engineer they sent to check me connection was even more hopelss. he just said he couldn't do anything. I am really bugged off wth this connecction and I simply advise others no to buy this because the u will never get the speed u will be promised of neither yoyur issues will be sorted out. so better buy some other connection instead of TATA
DO NOT PURCHASE TATA PHOTON

I also bought tata photon from noida for Rs. 2500 and a monthly bill of 811/-. when i contacted to tata photon customer care they promised me to give speed @3.1 mbps. As i have got the tata photon connection now i am realizing that the done false promise with me. I am not getting that much internet speed as they promised. It really feels stupid sometimes that why did i purchased tata photon.

I just simply advice those who wants to purchase tata photon, that don't purchase it. Please.
During my purchase of Photon Plus device, I was promised to give traveling bag as offered. But till dated not delivered. In-spite of indiscipline sales and misguiding, the sale person response was very rude and unable to digest his words after he picked my call after quite number of times. Though the device is sales less than 2500/- from other dealers, this person had also promised that he would reduce bill amount for the next upcoming month. I have taken this device on 05/12/2010 by the executive own mobile number [protected]. Please take an action to avoid these type of deficiency of services and cheating the customers and its legal consequences.
I really got very annoyed after analyzing the Internet Usage meter calculating procedure of Tata Photon.
I was using the night package i.e. 10GB @ Rs. 200 from 11:00 PM to 7:00 AM with one of the Basic Tata photon plans.
I used to connect to the Internet somewhere after 10:00 PM and then used to browse over it for next 3 to 4 hrs, thinking that majority of the browsing time will fall under the night plan that I have opted with the base plan.
When I received the heavy bill, I figured out that their stupid Server is not that clever that it can divide the Internet usage according to the 2 packages I am using.
The reality is If I want that my Internet usage should fall under the the night package then I have to disconnect the net after 11:00 PM (no matter whatever may be urgency of connectivity at that time) and then re-connect again to make those stupid Server know that this usage have to be counted in the night package.

This is not that painful to follow when you know the things earlier but it is when you are kept uninformed and suddenly the bill burns a hole in your pocket.

Now, I am happy as I am not a Tata Photon customer because I have switched to AIRTEL. :)

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