[Resolved]  Tata Docomo — Cheating of customer

I have purchased a mini laptop of acer from Nehru place on 12th of may, 2012 and they offered me a tata photon broadband connection as an offer. According to the offer i had to pay INR 750/- and will get a tata photon USB stick and free internet for 2 months and after that i can choose any plan to carry tata services. I have paid INR 750/- and get the no. ([protected]). I have connected the internet and it worked property for only one day and from the very next day it stopped working, i had tried to connect to tata customer service but was not able to do so.
Then i have called up and had conversation with few guys as follows :
Tata Photon Dealer office (Janakpuri, UG 7, Vishwadeep Tower, District Center)
In Dealer’s office the Very first person i have talked with was Mr. Chetan (executive), he heard my issue but didn’t have any solution and escalate the call to the owner (Mr. Sumit). I have described my story again to Mr. Sumit but he also didn’t have any solution and suggested me to call to a higher authority in TATA and get my money back. He gave me the No. Of Mr Siddharth Rastogi ([protected]) but somehow i wasn’t able to connect to Mr. Siddharth.
I have tried you east nodal officer’s numbers also but they never pick any call even i tried so many times. After that i called up to tata customer service and finally traced out Mr. Sachin (Team leader, Complaint Department) in Chandigarh, i let him understand the situation and told him that my i was facing this situation since 1 month, he assured me that he will resolve the issue and extend my 2 months free internet scheme as 1 month was passed away. He personally traced my no. to confirm if the complaint is genuine and he found out that my total use was 16 MB in one month as the USB worked for 1 day only. After that a TATA executive came to my house and checked the USB he told me that USB stick having some technical issue and he had to carry stick with him and he carried the stick with him and told me that i will get my stick back in 1 hour however he came after approx 4 hours as i run through to my office and he handover the stick to my family. When i came back home and connect the stick it was very slow and after few minutes it stopped working.
I worked in a MNC and also a student so, i don’t have that much time and money (as i spend approx 50 Rs. In calls) to trace out this issue only. Finally i fad up concluded that i won’t follow up this issue anymore and will get any other internet connection. But the Tata Photon keep generating the bill and mailing it to my old address as i didn’t get any of them.
Recently i have received a call from a lawyer and he said that i have to pay 2586/- INR or have to face a case in Tees hazari court for such tata photon connection.
First off all i am very disappointed by the service of TATA PHOTON and feeling that i have crooked of 750 Rs. And now you have filed a case on me instead i should go to the consumer court. Kindly give me a single reason to pay such amount. I have already paid a amount for service i never used.
Kindly reply me on this asap.

[protected] | Complain - service request[protected]~~M12841122

Sir,

Complain has been raised on 9th Oct 2012 and still complain hasn't been resolved instead ticket has been closed. Yes this time I got a verbal response from technical desk that its your decision to use photon service with the stupid speed or change your vendor.

Funny part, that I have requested for technical visit at three places in India(for the last 6 months) and here are the conclusion provided to me for each of these locations:

1. Jabalpur(MP)- not a very big city with good coverage of all the network vendors.
[Technical Representative] - No good Network coverage present at your place, I am sorry problem can't be solved.

2. Bangalore(Karnataka) - I am staying at the center of Bangalore, Kormangala.
[Technical Representative] - Too much congestion at your place, and with too less network coverage, I am sorry problem can't be solved.

3. Noida (UP) - Sector-56, again not a remote area.
[Technical Representative] - Network coverage is not good at this place, extra hardware required which we don't have. We are sorry that your problem can't be resolved, its your choice that either you use this service with the same speed or choose any other internet provider.

And still Tata Photon claim to have network and speed everywhere. I think I should get back my hard earn money.

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sr
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