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[Resolved]  Tata Docomo — Excess (Fake) Tata Photon Bill

I bought TATA photon connection (A/C no[protected] on 28th May 2009. I was told 20 GB free usage, the breakup for this usage was not explained to me. I did not receive any call from TATA to explain the plan after activation. My TATA landline (which I was using for the past 5 years) was clubbed with the Photon connection without any prior notice.
My credit limit was Rs. 4300/- (Copy of which is attached) and I have received a bill for Rs. 28,911- total of 14 GB out of which 10 GB was free the first month so I received a discount of 20,000 making my total bill for Photon as Rs. 8,911/-. I don’t understand how my bill exceeded the credit limit. I requested for an itemized bill which has numerous errors and appears faulty. My photon and landline connection was terminated suddenly on the 7th July.
I have visited the head office and the Customer Care Centers at Andheri & Santacruz personally several times but have still not received any response from them. I have all letters and copies o[censored]sage details including an activation form which clearly states my credit limit and the fact that TATA will be responsible to notify me if there is any sudden increase in my usage.
TATA is now asking me to pay atleast Rs.6500/- But I am not willing to pay any amount since they have caused a lot of inconvenience to me by suddenly disconnecting my landline & Photon connections and forcing a fake bill onto me. Instead I want them to activate my landline at no cost.

Regards,
Dr. Jumani

Excess (Fake) Tata Photon Bill
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  12 CommentsShareTweet

Comments

dear sir
this is cheating for ur side because the bill is coming extra very much so i m disagree plz chk confirmation
I am having following complaints :

1) Bad speed even i have taken a 950/- plan which is very costly still i m getting a very low speed.
2) Very high bill.
3) Bad customer care service.
4) Customer care service people don't take proper action even calling so many times.

This is really a of piece.
I hate Tata bale. Please, propagate among your colleagues and relatives not to buy Tata Photon. They might not just loose their money but peace of mind too. I bought Tata photon in Hyderabad, with offer of one month free but before offer time they sent a very big fake bill and I had to pay. One month is totally fake. They say that if you buy tata photon on 26 th of a month, that means the offer wlll be only for 3 days. I really hate Tata Indicom!

What is doing Tata indicom managing committee? What is doing the government? Fie India!!!

Tata Photon Plus — No Service Excess Bills

Hi

I bought this Tata Photon Plus as I was looking for a plug to serve connection and heard in advertisments and papers that this is the best device with speed.I was convinced.

Now after I bought this device I truely regret my decision. The speed is worst..It not even the 10% of the speed they claim.

Adding on to it I got a plan of some 850 Rs per month for 3 GB and I was using it in Mumbai after using it was all crap and I stopped using it and was using my wi fi connection.


I was shocked when I Recived a Bill of 2500 Rs as said by the call center then I asked them again then they say sorry it is 2195Rs but they still have no clue how it was this much, They always say sir this is just to get the bill in your notice.

I have no clue how it came coz in the past one month of the connection i bought I hardly used it for 20 days and 3 GB was not possible coz I hardly download

Adding on The speed is so slow that i[censored] wanna see a video of 5 mins.,start up,Let it buffer, Have your lunch dinner or whatever..go out for a walk and after you come back in an hour it wont be even 75% buffered.

When I called the customer support they say we will send you a log that I am still waiting.

I went to the outlet and the sales person from whom I bought he says sir you can surrender it.

I am so depressed whenever use ,Coz Udaipur being a small city we dont get options and after these sort of mis commitments it is a real cheat on us.

I WOULD HIGHLY RECOMMEND NOT TO BUY PHOTON PLUS..IT IS A CRAP.
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TRUELY TATA PHOTON BILLS ARE A BIG FRAUD...

THEY CHARGE LIKE ANYTHING..
I HAVE DECIDED NOT TO PAY THEM A SINGLE PENNY AND GET MY CONNECTION OFF..

AND GET A CABLE NET..

CONSUMER COURT COMPLAINT SHALL BE FILLED BY AUGUST END. THEY HAVENT RESPONDED TO ANY OF MY EMAILS...YET..
TRUELY TATA PHOTON BILLS ARE A BIG FRAUD...

THEY CHARGE LIKE ANYTHING..
I HAVE DECIDED NOT TO PAY THEM A SINGLE PENNY AND GET MY CONNECTION OFF..

AND GET A CABLE NET..

CONSUMER COURT COMPLAINT SHALL BE FILLED BY AUGUST END. THEY HAVENT RESPONDED TO ANY OF MY EMAILS...YET..

TRUELY, NEVER BUY TATA PHOTON. LETS BOYCOTT THEM ONCE AND FOR ALL...
I agree, this is a serious fraud by Tata. I am also filing a case on them this month.

Please see my detailed grievance at below link:
http://www.consumercourt.in/product-services/35351-tata-photon-cheating-customer...

They have charged me Rs. 6379.00 (1 month bill - 5.9.10 to 4.10.10)

:(

There are a lot of similar complaints on the net.

Tata is completely silent on this and thinks we are fools.

Manish
Hi,

I have the same problem with tat photon plus.

My usage was consistent for last 10 months which is around 1100. Suddenly this month I have received bill for 5364. I have requested for itemized bill. Only god can interpret those.

There is no proper response from customer care. My Acc No:[protected].

Really very bad service from TATA.

Geetha Saktheesh
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same here
i took photon. they said its free with purchase of acer laptop, but they charged rs 750 in terms of first month rental and said that, your 750 will be waive off, but since they count days from 28 nov, they deduct only 300. they also make false calculation and make my bill of rs 3000. so iam going to dump this device. will never pay to tata, whatever may be the consequences. this tata is a big fraud on us.
so friends plz be aware from this tata photon stint

sandeep

tata photons plus — excess bill

Dear sir i am manish chandra tripathi s/o satish chandra tripathi r/o z-13,uma restuarant room no - 28 fourth floor jia sarai near IIT SOUTH DELHI , i m using tata photons plus internet post paid plan , my credit limit was 2500/- neither tata photons stop my internet nor informed me that bill amount is exceeding the credit limit rather without my permission increased the credit limit upto 8,700/- .now i have received bill of 10,202/-.please help me and suggest me what should i do.my tata photons account number is[protected] and tataindicom no is : [protected], my mobile no is [protected].
I DISAGREE WITH SUCH BIG BILL AMOUNT.
PLEASE GO TO THE CONSUMER COURT FOR JUSTICE.
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