[Resolved] Tata Docomo — very bad Network service | |
Hi This is Prashant Mahajan. I am using TATA DOCOMO since last 6 months. From last two weak I am facing very big network problems. Even in Pune city I was not reachable on mobile. I had to bear loss of new job oppertunities. TATA DOCOMO is not providing basic service to customer, by this way they will be lossing lot of customer. I am very upset to have this kind mobile service. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 92 Comments | |
Comments
Sub: Threatening calls, criminally intimidating and coercive tactics
When Tatadocomo started strong arm tactics of recovering their disputed claims by criminal intimidatory, coercive and tresspassing personal life of Indian Citizen. Today I was one of their victim .
I have received a threatening call from one enquiry officer (Name withheld ) based out of New Delhi that an alleged fraud case is charged against me for the recovery of defaulted dues . He refused to give further details and to contact their legal counsel at Hyderabad one by name of Mr Avinash Sharma ([protected]) On further enquiry through my legal friend who spoke to the said legal counsel Mr Avinash Sharma that it was pertaining to Tata Docomo Photon Plus Data card charges .
Yes I was a customer of Tata Photon Plus CDMA unlimited plan usage - Account No[protected] with Hyderabad circle. I was diligent in making all the monthly charges in time inspite of the severe deficiency of the services with no coverage in our area.
Due to absolute slow and no browsing activity in my area (Area withheld), I requested deactivation of service in Hyderabad in June 2012 over phone and subsequently on my relocation to Bangalore vide my email notification dated 28/8/12 . followed by a second reminder for deactivation of the account on 24/9/12.. Their technical team has visited my home at in June /July at Hyderabad and also at Bangalore in September/October, 2012 and expressed their inability for the improvement in the service. Instead of deactivation of the service, they requested me that their coverage and service will be improved and in the mean time waived 50 % the plan charges for the next four months till it is improved in our area., though I have already paid for over six months for services not provided by them . The first bill was paid by me after the assurance from them that improvement in service charges. However next month the normal charges are levied for full amount. When I contested the bill for the excessive charges, they promised to send the revised bill. However they continue the billing without revision and which I disputed. I was appalled by the gigantic and tall claims by the service provider and that too from Tata Stable about their service standards etc., and persisted for the deactivation of the service immediately. Now this strong arm tactics was arbitrary, exorbitant, unjust and unethical by the telecom service provider Tata Docomo.There was no notice for the disputed claim nor follow up why the amount was not paid. They have clearly erred and in a ploy employed by recoursing this illegal legal action for services provided for. Why the service was not deactivated and acted upon my request in the first instant is to be answered by Tata docomo . It was a ploy to dupe the gullible public and recourse to coercive tactics for the recovery of the wrong charges .
I am not a willful defaulter for the services availed nor absconder. Tatadocomo was having my addresses at both Hyderabad and Bangalore and their service technician visited both the places.
Now it is for kind information of the general public that beware of the services offered by Tatadocomo . Instead of quality service they harass customers for wrong billing, not acting on customer complaint . Local police need to act to stop this barbaric false criminal case for the civil dispute and making coercing calls for settlement . You know the settlement offered by their counsel is Rs 50, 000 against their original claim of Rs 1050. Threatening to file a case in New Delhi is confusing and a ploy to coerce me to agree their unjust claims.
I am ready to face the civil litigation for the disputed claim and honour the court decision in such devious cases of duping the public in the guise of service.
C.DWARAKA NATH
When Tatadocomo started strong arm tactics of recovering their disputed claims by criminal intimidatory, coercive and tresspassing personal life of Indian Citizen. Today I was one of their victim .
I have received a threatening call from one enquiry officer (Name withheld ) based out of New Delhi that an alleged fraud case is charged against me for the recovery of defaulted dues . He refused to give further details and to contact their legal counsel at Hyderabad one by name of Mr Avinash Sharma ([protected]) On further enquiry through my legal friend who spoke to the said legal counsel Mr Avinash Sharma that it was pertaining to Tata Docomo Photon Plus Data card charges .
Yes I was a customer of Tata Photon Plus CDMA unlimited plan usage - Account No[protected] with Hyderabad circle. I was diligent in making all the monthly charges in time inspite of the severe deficiency of the services with no coverage in our area.
Due to absolute slow and no browsing activity in my area (Area withheld), I requested deactivation of service in Hyderabad in June 2012 over phone and subsequently on my relocation to Bangalore vide my email notification dated 28/8/12 . followed by a second reminder for deactivation of the account on 24/9/12.. Their technical team has visited my home at in June /July at Hyderabad and also at Bangalore in September/October, 2012 and expressed their inability for the improvement in the service. Instead of deactivation of the service, they requested me that their coverage and service will be improved and in the mean time waived 50 % the plan charges for the next four months till it is improved in our area., though I have already paid for over six months for services not provided by them . The first bill was paid by me after the assurance from them that improvement in service charges. However next month the normal charges are levied for full amount. When I contested the bill for the excessive charges, they promised to send the revised bill. However they continue the billing without revision and which I disputed. I was appalled by the gigantic and tall claims by the service provider and that too from Tata Stable about their service standards etc., and persisted for the deactivation of the service immediately. Now this strong arm tactics was arbitrary, exorbitant, unjust and unethical by the telecom service provider Tata Docomo.There was no notice for the disputed claim nor follow up why the amount was not paid. They have clearly erred and in a ploy employed by recoursing this illegal legal action for services provided for. Why the service was not deactivated and acted upon my request in the first instant is to be answered by Tata docomo . It was a ploy to dupe the gullible public and recourse to coercive tactics for the recovery of the wrong charges .
I am not a willful defaulter for the services availed nor absconder. Tatadocomo was having my addresses at both Hyderabad and Bangalore and their service technician visited both the places.
Now it is for kind information of the general public that beware of the services offered by Tatadocomo . Instead of quality service they harass customers for wrong billing, not acting on customer complaint . Local police need to act to stop this barbaric false criminal case for the civil dispute and making coercing calls for settlement . You know the settlement offered by their counsel is Rs 50, 000 against their original claim of Rs 1050. Threatening to file a case in New Delhi is confusing and a ploy to coerce me to agree their unjust claims.
I am ready to face the civil litigation for the disputed claim and honour the court decision in such devious cases of duping the public in the guise of service.
C.DWARAKA NATH
Hi its me prashhanth . I want knw y my net is not connecting properly. When i called customer care.he said me to wait . I waited then without any information he cancelled my call.plz provide me a solution .and not today everyday if it is connected
First Issue: I wanted to activate my BB plan, since it was not getting activate thru SMS called 121 15 - 20 times but no response, either they speak in regional language or they transfer me to wrong queues
Second Issue: I have got the plan activated after 2 days of struggle and call tech support to activate on mobile (they raise a complaint stating it is network issue and we have to escalate this issue to network engineer) inspite telling that I was able to do it previous week and my galaxy has no issues with network
Third Issue: Complaint raised and resolution was given after 4 days (will I be paying for your faulty service)
Fourth Issue: I get a call from Technician today stating I am the tower, thank you for raising the issue with us. We had lot of issues with network however it is fixed (Unaware and if I was the cause, good for those who are using TATA DOCOMO). But still struggling to get internet
Fifth Issue: I call back tech support to enquire, they say it is not a network issue but while activation they missed updating BB PACK
Sixth Issue: You call in between this and talk to me with a bloody attitude for some stupid sms plan… Get your behavior right on calls …..
I DON’T TRUST TATA DOCOMO AND NEED MY LAST THREE STATEMENT AND NOT GOING TO PAY FOR IT….
I DON’T OWN MONEY… I PAY AND USE….
YOU WILL SHORTLY HAVE AN ARTICLE IN PAPER TOO REGARDING THIS… !‼‼
I KNOW YOU GUYS ARE FOOLING CUSTOMERS AND CHEATING CUSTOMERS ‼‼
TATA DOCOMO ----- SUCKS BIG TIME... !!!
Second Issue: I have got the plan activated after 2 days of struggle and call tech support to activate on mobile (they raise a complaint stating it is network issue and we have to escalate this issue to network engineer) inspite telling that I was able to do it previous week and my galaxy has no issues with network
Third Issue: Complaint raised and resolution was given after 4 days (will I be paying for your faulty service)
Fourth Issue: I get a call from Technician today stating I am the tower, thank you for raising the issue with us. We had lot of issues with network however it is fixed (Unaware and if I was the cause, good for those who are using TATA DOCOMO). But still struggling to get internet
Fifth Issue: I call back tech support to enquire, they say it is not a network issue but while activation they missed updating BB PACK
Sixth Issue: You call in between this and talk to me with a bloody attitude for some stupid sms plan… Get your behavior right on calls …..
I DON’T TRUST TATA DOCOMO AND NEED MY LAST THREE STATEMENT AND NOT GOING TO PAY FOR IT….
I DON’T OWN MONEY… I PAY AND USE….
YOU WILL SHORTLY HAVE AN ARTICLE IN PAPER TOO REGARDING THIS… !‼‼
I KNOW YOU GUYS ARE FOOLING CUSTOMERS AND CHEATING CUSTOMERS ‼‼
TATA DOCOMO ----- SUCKS BIG TIME... !!!
Here you go ... another funny email from customer care, GUYS TAKE A BREAK... YOU ARE REMINDING ME SAME ... I KNOW I GO DO POTTY EVERY DAY... I AM ASKING THEM ABOUT THE SERVICE AND THEY TALK ABOUT MY PAYMENT PLAN...
This is with reference to your email dated[protected] regarding blackberry plan and prepaid bill related concern for your Tata Docomo number [protected].
I sincerely regret for the inconvenience caused to you.
I would like to inform you that, as per our records the blackberry plan of Rs. 100/- has already been activated on your number on[protected] vide docket number PBS[protected]. Kindly check the same.
However, for any queries and complaints regarding the black berry service you can call to our blackberry help line number[protected].
Further, Please be informed that you will be able to get only outgoing call details, sms charges and data usage charges of last 180 days in prepaid bill and to avail the same we request you to send sms as PREPAIDBILL<space>email id to 121 and you will be charged Rs. 25/- for the same.
We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).
Assuring you of our best services at all times.
Warm Regards,
N. Naresh,
TATA DOCOMO- Customer Service.
This is with reference to your email dated[protected] regarding blackberry plan and prepaid bill related concern for your Tata Docomo number [protected].
I sincerely regret for the inconvenience caused to you.
I would like to inform you that, as per our records the blackberry plan of Rs. 100/- has already been activated on your number on[protected] vide docket number PBS[protected]. Kindly check the same.
However, for any queries and complaints regarding the black berry service you can call to our blackberry help line number[protected].
Further, Please be informed that you will be able to get only outgoing call details, sms charges and data usage charges of last 180 days in prepaid bill and to avail the same we request you to send sms as PREPAIDBILL<space>email id to 121 and you will be charged Rs. 25/- for the same.
We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).
Assuring you of our best services at all times.
Warm Regards,
N. Naresh,
TATA DOCOMO- Customer Service.
Hello this is Taher with photon no.[protected] .
Tata docomo is worst one
i purchased specially 3g estick for speed. which company claim upto 3.1 mbps. But first upto 6GB the speed is 155.6 kbps max & after that the speed is lessthan 5 kbps. I don't want your service any more .please, disconnect it .
so, if you want to disconnnet it disconnect it else I'm not going to pay for it.
they are bull in service and complaints.
Tata docomo is worst one
i purchased specially 3g estick for speed. which company claim upto 3.1 mbps. But first upto 6GB the speed is 155.6 kbps max & after that the speed is lessthan 5 kbps. I don't want your service any more .please, disconnect it .
so, if you want to disconnnet it disconnect it else I'm not going to pay for it.
they are bull in service and complaints.
plz don''t provide without ID proof any number. aisa karke desh ki maa bahen ek mat karo, blank caller sabse jyada aap ke network se hai. to dear sir aap samjh hi gye honge
Dear Mr. Choudhary,
Thank you for writing to us.
This is with reference to your email dated 04-May-2013 regarding your TATA DOCOMO number-[protected].
We would like to request you to contact your desired service provider outlet to know further information about port out as we are unable to provide any information regarding this issue from our side.
For any additional support, please call us at 121 from a TATA number or at[protected] from a non TATA number. You may also write to us at [protected]@tatadocomo.com
Assuring you of our best services at all times.
Warm Regards,
Souvik Hazra.
Customer Care - TATA DOCOMO
-----Original Message-----
From: sunil.[protected]@cedge.in
Sent:[protected]:02:54.0
To : [protected]@tatadocomo.com
Cc: null
Subject: Re: tata indicom no [protected] problem~~M13522829
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________
Dear Sir/Madam
Thanks that after 42 days suffering I came to know that my present
town
has been switched of[censored]nder galaxy project and I am unable to find
network
in my location. But why I will suffer fo your decision.
Henceforth it is a kind request to you that please provide me another
network connection on the same number with same balance if possible.
Otherwise provide me the email Id and contact number of your higher
officials.
SMS is not going through this number and also there is not a customer
care branch here at present. Also confirm that after portibality my
balance will transfer or not.
Thanks and Regards,
Sunil Kumar Choudhary
C-Edge Technologies Ltd., (A TCS-SBI Enterprise)
C/o IT Manager, Vananchal Gramin Bank,
Head Office, Dangalpara, Dumka -814101
Office:(D[protected]
Mobile: +91 [protected].
Mail to: *sunil.[protected]@cedge.in*
Website: www.cedge.in
----- Original Message -----
From: [protected]@tatadocomo.com
To:
Cc:
Sent:Thu, 18 Apr 2013 16:47:55 +0530
Subject:Re: tata indicom no [protected] problem~~M13282457
Dear Mr.Choudhary,
Greetings of the Day !
Thank you for your e mail dated 18/04/2013 .
I am extremely sorry to learn that you are unable to use the services
of your mobile number [protected] at Dumka.
I understand your concern regarding poor network, however as
discussed with you over the call on your alternate number [protected], I
regret to inform you at present Dumka falls in low coverage area .
Please be informed that you can choose for INP (Internal Number
Portability) where you can Port Out from CDMA to GSM network :
1.Send a SMS to 1900 from where a code would be generated. You need
to send SMS as " PORT mobile number" from the mobile number you want
to port.
2Post this please visit the nearest TATA outlet for enabling the
port out
3.Please carry your Photograph, proof of identity and proof of
address while visiting the store
4.u would need to wait for a maximum 7 days before you get ported on
to us and you would keep getting SMSs on the status of your request.
For further clarifications call us at 121 from TATA DOCOMO number. We
are also available at[protected]. You can write to us at
[protected]@tatadocomo.com.
Assuring you of our best services at all times.
Warm Regards,
Samadrita Biswas.
Customer Care - TATA DOCOMO
-----Original Message-----
From: sunil.[protected]@cedge.in
Sent:[protected]:20:23.0
To : [protected]@tatadocomo.com
Cc: null
Subject: Re: tata indicom no [protected] problem~~M13282457
[Note: Please don't change the subject for internal tracking purpose
and immediate action.
_____________________________
Dear Sir/Madam
Thanks that after 27 days suffering I came to know that my present
town
has been switched of[censored]nder galaxy project and I am unable to find
network
in my location. But why I will suffer fo your decision.
Henceforth it is a kind request to you that please provide me another
network connection on the same number with same balance if possible.
Otherwise provide me the email Id and contact number of your higher
officials.
--
Thanks and Regards,
Sunil Kumar Choudhary
C-Edge Technologies Ltd., (A TCS-SBI Enterprise)
C/o IT Manager, Vananchal Gramin Bank,
Head Office, Dangalpara, Dumka -814101
Office:(D[protected]
Mobile: +91 [protected].
Mail to: *sunil.[protected]@cedge.in*
Website: www.cedge.in
On Mon, Apr 15, 2013 at 2:07 PM, Sunil Choudhary
wrote:
>
> Dear Sir/Madam
>
> Thanks that after 24 days suffering I came to know that my present
town
> has been switched of[censored]nder galaxy project and I am unable to find
network
> in my location. But why I will suffer fo your decision.
> Henceforth it is a kind request to you that please provide me
another
> network connection on the same number with same balance if
possible.
> Otherwise provide me the email Id and contact number of your higher
> officials.
>
> --
> Thanks and Regards,
> Sunil Kumar Choudhary
> C-Edge Technologies Ltd., (A TCS-SBI Enterprise)
> C/o IT Manager, Vananchal Gramin Bank,
> Head Office, Dangalpara, Dumka -814101
> Office:(D[protected]
> Mobile: +91 [protected].
> Mail to: *sunil.[protected]@cedge.in*
> Website: www.cedge.in
>
>
>
> On Sat, Apr 13, 2013 at 3:56 PM, wrote:
>
>> Dear Mr.Arun,
>>
>> Greetings of the Day !
>>
>> Thank you for your e mail dated[protected]
>>
>> I am extremely sorry to learn that you are unable to use the
services of
>> your mobile number [protected] at GARHWAL, UPW.
>>
>> We sincerely regret the inconvenience caused to you due to this.
>>
>> As per our telephonic conversation with Mr. Ravi on alternate
number
>> [protected], we would like to inform you that as per complaint
docket
>> number PNR[protected], and as per the concerned department
resolution your
>> present town has been switched of[censored]nder galaxy project. Hence, we
are
>> unable to provide network is your location.
>>
>> For any additional support, please call us at 121 from a TATA
number or
>> at[protected] from a non TATA number. You may also write to us
at
>> [protected]@tatadocomo.com
>>
>> Assuring you of our best services at all times.
>>
>> Warm Regards,
>> Gunjan Shrivastava.
>> Customer Care - TATA DOCOMO
>>
>>
>> -----Original Message-----
>> From: sunil.[protected]@cedge.in
>> Sent:[protected]:02:51.0
>> To : [protected]@tatadocomo.com
>> Cc: null
>> Subject: Re: tata indicom no [protected] problem~~M13212324
>> [Note: Please don't change the subject for internal tracking
purpose
>> and immediate action.
>> _____________________________
>>
>>
>> Dear sir,
>>
>> Since last 22 days i am facing the problem. Regarding this i have
mailed
>> you several times and also talked with customercare. But till yet
not a
>> proper solution provided.
>>
>> My Mobile no :[protected]
>>
>> Please do the needful on urgent basis.
>>
>>
>>
>>
>> On Thu, Apr 11, 2013 at 6:33 PM, wrote:
>>
>> > Dear Mr. Arun,
>> >
>> > Greetings of the Day !
>> >
>> > Thank you for your e mail dated 11-Apr-2013.
>> >
>> > I am extremely sorry to learn that you are unable to use the
services of
>> > your mobile number [protected].
>> >
>> > I understand your concern regarding poor network, I regret to
inform you
>> > at present falls out of our coverage area. Please be informed
that
>> network
>> > enhancement is an ongoing journey & in this journey we strive to
bring
>> the
>> > very best experience to our customers by adding new sites. You
will be
>> duly
>> > intimated through proper channel, when we enhance our coverage
to the
>> said
>> > location.
>> >
>> > For further clarifications call us at 121 from TATA DOCOMO
number. We
>> are
>> > also available at[protected]. You can write to us at
>> > [protected]@tatadocomo.com.
>> >
>> > Assuring you of our best services at all times.
>> >
>> > Warm Regards,
>> > Souvik Hazra.
>> > Customer Care - TATA DOCOMO
>> >
>> >
>> > -----Original Message-----
>> > From: sunil.[protected]@cedge.in
>> > Sent:[protected]:22:18.0
>> > To : [protected]@tatadocomo.com, customercare.[protected]@tatatel.co.in,
>> > customercare.[protected]@tatatel.co.in
>> > Cc: [protected]@tatacommunications.com
>> > Subject: Re: tata indicom no [protected] problem~~M13183841
>> > [Note: Please don't change the subject for internal tracking
purpose
>> and
>> > immediate action.
>> > _____________________________
>> >
>> >
>> > Dear sir,
>> >
>> > Since last 20 days i am facing the problem. Regarding this i
have mailed
>> > you several times and also talked with customercare. But till
yet not a
>> > proper solution provided.
>> >
>> > Please do the needful on urgent basis.
>> >
>> > --
>> > Thanks and Regards,
>> > Sunil Kumar Choudhary
>> > C-Edge Technologies Ltd., (A TCS-SBI Enterprise)
>> > C/o IT Manager, Vananchal Gramin Bank,
>> > Head Office, Dangalpara, Dumka -814101
>> > Office:(D[protected]
>> > Mobile: +91 [protected].
>> > Mail to: *sunil.[protected]@cedge.in*
>> > Website: www.cedge.in
>> >
>> >
>> > On Wed, Apr 10, 2013 at 10:48 AM, Sunil Choudhary
>> > wrote:
>> >
>> > > Dear sir,
>> > >
>> > > Since last 19 days i am facing the problem. Regarding this i
have
>> mailed
>> > > you several times and also talked with customercare. But till
yet
>> not a
>> > > proper solution provided.
>> > >
>> > > Please do the needful on urgent basis.
>> > >
>> > > --
>> > > Thanks and Regards,
>> > > Sunil Kumar Choudhary
>> > > C-Edge Technologies Ltd., (A TCS-SBI Enterprise)
>> > > C/o IT Manager, Vananchal Gramin Bank,
>> > > Head Office, Dangalpara, Dumka -814101
>> > > Office:(D[protected]
>> > > Mobile: +91 [protected].
>> > > Mail to: *sunil.[protected]@cedge.in*
>> > > Website: www.cedge.in
>> > >
>> > >
>> > >
>> > > On Mon, Apr 1, 2013 at 2:12 PM, Sunil Choudhary <
>> > sunil.[protected]@cedge.in>wrote:
>> > >
>> > >> Dear Sir/Madam,
>> > >>
>> > >> Till time my problem is as it is as well as not any positive
responce
>> > >> received from your side.
>> > >>
>> > >> Please provide the current status.
>> > >>
>> > >> --
>> > >> Thanks and Regards,
>> > >> Sunil Kumar Choudhary
>> > >> C-Edge Technologies Ltd., (A TCS-SBI Enterprise)
>> > >> C/o IT Manager, Vananchal Gramin Bank,
>> > >> Head Office, Dangalpara, Dumka -814101
>> > >> Office:(D[protected]
>> > >> Mobile: +91 [protected].
>> > >> Mail to: *sunil.[protected]@cedge.in*
>> > >> Website: www.cedge.in
>> > >>
>> > >>
>> > >> On Sat, Mar 30, 2013 at 6:18 PM, wrote:
>> > >>
>> > >>> Dear Mr.Choudhary,
>> > >>>
>> > >>> Greetings of the Day !
>> > >>>
>> > >>> Thank you for your e mail dated[protected].
>> > >>>
>> > >>> I am extremely sorry to learn that you are unable to use the
>> services
>> > of
>> > >>> your mobile number [protected] at Dangalpara, Dumka.
>> > >>>
>> > >>> We sincerely regret the inconvenience caused to you due to
this.
>> > >>>
>> > >>> As per our telephonic conversation on your alternate number
>> > >>> [protected], we would like to inform you that your complaint
regarding
>> > >>> coverage related issue has been registered with the docket
number
>> > >>> PNR[protected], and same will be 02-APR-2013 20:00:00
hrs.Kindly make
>> a
>> > note
>> > >>> of this reference number for your future correspondence
regarding
>> the
>> > above
>> > >>> issue.
>> > >>>
>> > >>> For any additional support, please call us at 121 from a
TATA
>> number or
>> > >>> at[protected] from a non TATA number You may also write
to us at
>> > >>> [protected]@tatadocomo.com
>> > >>>
>> > >>> Assuring you of our best services at all times.
>> > >>>
>> > >>> Warm Regards,
>> > >>> Gunjan Shrivastava.
>> > >>> Customer Care - TATA DOCOMO
>> > >>>
>> > >>>
>> > >>> -----Original Message-----
>> > >>> From: sunil.[protected]@cedge.in
>> > >>> Sent:[protected]:29:21.0
>> > >>> To : [protected]@tatadocomo.com
>> > >>> Cc: null
>> > >>> Subject: Re: tata indicom no [protected] problem~~M13029833
>> > >>> [Note: Please don't change the subject for internal tracking
>> purpose
>> > >>> and immediate action.
>> > >>> _____________________________
>> > >>>
>> > >>>
>> > >>> Dear sir,
>> > >>>
>> > >>> The provided contact no. is always i find switched off and
also on
>> the
>> > >>> given address i not find TATA DOCOMO True Value Hub.
>> > >>>
>> > >>> Please help me further.
>> > >>>
>> > >>> --
>> > >>> Thanks and Regards,
>> > >>> Sunil Kumar Choudhary
>> > >>> C-Edge Technologies Ltd., (A TCS-SBI Enterprise)
>> > >>> C/o IT Manager, Vananchal Gramin Bank,
>> > >>> Head Office, Dangalpara, Dumka -814101
>> > >>> Office:(D[protected]
>> > >>> Mobile: +91 [protected].
>> > >>> Mail to: *sunil.[protected]@cedge.in*
>> > >>> Website: www.cedge.in
>> > >>>
>> > >>> On Tue, Mar 26, 2013 at 2:01 PM, wrote:
>> > >>>
>> > >>> > Dear Mr. Choudhary,
>> > >>> >
>> > >>> > Thank you for writing to us.
>> > >>> >
>> > >>> > with reference to your email dated[protected], regarding
duplicate
>> > SIM
>> > >>> for
>> > >>> > your TATA DOCOMO number-[protected].
>> > >>> >
>> > >>> > As discussed with you over the call on your TATA DOCOMO
number
>> > >>> [protected],
>> > >>> > we would like to inform you that you have to visit your
nearest
>> True
>> > >>> Value
>> > >>> > Hub with all your below mentioned valid documents to get a
>> duplicate
>> > >>> SIM.
>> > >>> >
>> > >>> > 1. Proof of Address
>> > >>> > 2. Proof of Identity.
>> > >>> > 3. Passport size photograph.
>> > >>> > 4. Rs.49/-
>> > >>> >
>> > >>> > The address of your nearest TATA DOCOMO True Value Hub is
>> mentioned
>> > >>> below:
>> > >>> >
>> > >>> > Main Market Main Road Main Road Dumka,
>> > >>> > Near Hotel Saket,
>> > >>> > PIN-814101,
>> > >>> > Contact-[protected]
>> > >>> >
>> > >>> > For any additional support, please call us at 121 from a
TATA
>> number
>> > >>> or at
>> > >>> >[protected] from a non TATA number. You may also write
to us at
>> > >>> > [protected]@tatadocomo.com.
>> > >>> >
>> > >>> > Assuring you of our best services at all times.
>> > >>> >
>> > >>> > Warm Regards,
>> > >>> > Suman Singha.
>> > >>> > Customer Care - TATA DOCOMO
>> > >>> >
>> > >>> > -----Original Message-----
>> > >>> > From: sunil.[protected]@cedge.in
>> > >>> > Sent:[protected]:21:00.0
>> > >>> > To : [protected]@tatadocomo.com
>> > >>> > Cc: null
>> > >>> > Subject: tata indicom no [protected] problem~~M12978073
>> > >>> > [Note: Please don't change the subject for internal
tracking
>> > purpose
>> > >>> and
>> > >>> > immediate action.
>> > >>> > _____________________________
>> > >>> >
>> > >>> >
>> > >>> > Dear Sir,
>> > >>> >
>> > >>> > My tata indicom no [protected] is not working from date
23.03.2013
>> as
>> > >>> well
>> > >>> > as network indicator is not showing in cell.
>> > >>> > I have talked with customer care but problem as it is
>> > >>> >
>> > >>> > Please check & confirm.
>> > >>> >
>> > >>> > --
>> > >>> > Thanks and Regards,
>> > >>> > Sunil Kumar Choudhary
>> > >>> > C-Edge Technologies Ltd., (A TCS-SBI Enterprise)
>> > >>> > C/o IT Manager, Vananchal Gramin Bank,
>> > >>> > Head Office, Dangalpara, Dumka -814101
>> > >>> > Office:(D[protected]
>> > >>> > Mobile: +91 [protected].
>> > >>> > Mail to: *sunil.[protected]@cedge.in*
>> > >>> > Website: www.cedge.in
>> > >>> >
>> > >>> > --
>> > >>> >
>> > >>> >[protected][protected]
>> > >>> > "This communication (including any accompanying documents
/
>> > >>> attachments) is
>> > >>> > intended only for the use of the addressee(s) and contains
>> > information
>> > >>> that
>> > >>> > is PRIVILEGED AND CONFIDENTIAL. If you are not the
intended
>> > recipient,
>> > >>> you
>> > >>> > are notified that any dissemination and/or copying of this
e-mail
>> is
>> > >>> > Strictly prohibited and you are requested to delete this
e-mail
>> > >>> > immediately. Communicating through e-mail is not secure
and
>> capable
>> > of
>> > >>> > interception & delays. Any one communicating with C-Edge
>> Technologies
>> > >>> > Limited by e-mail accepts the risks involved and their
>> consequences.
>> > >>> While
>> > >>> > this e-mail has been checked for all known viruses, the
addressee
>> > >>> should
>> > >>> > also scan for viruses and notify the originator.If you
have
>> received
>> > >>> this
>> > >>> > communication in error, please notify us by reply e-mail
or
>> telephone
>> > >>> and
>> > >>> > immediately and permanently delete the message and any
>> attachments.
>> > >>> Thank
>> > >>> > you for your co-operation."
>> > >>> >[protected][protected]
>> > >>> >
>> > >>> >
>> > >>> >
>> > >>> > DISCLAIMER AND CONFIDENTIALITY NOTE:
>> > >>> >
>> > >>> > The electronic communication and its contents are
confidential,
>> > >>> non-public
>> > >>> > and privileged information and are intended solely for the
>> addressee.
>> > >>> If
>> > >>> > you have received this electronic communication in error,
please
>> > >>> advise the
>> > >>> > sender immediately, and delete it from your system (if
permitted
>> by
>> > >>> law).
>> > >>> > Access to this communication by anyone else is
unauthorized. Any
>> > >>> printing,
>> > >>> > copying, distribution or any other usage of this
communication
>> beyond
>> > >>> the
>> > >>> > original addressee is not permissible, and may be
unlawful. The
>> > >>> opinions
>> > >>> > expressed here are those of the sender, and do not
necessarily
>> > reflect
>> > >>> the
>> > >>> > opinion of Tata Teleservices Limited. Tata Teleservices
Limited
>> does
>> > >>> not
>> > >>> > warrant the accuracy, completeness or correctness of any
>> information
>> > >>> herein
>> > >>> > or the appropriateness of any content. This communication
is for
>> > >>> > informational purposes only.
>> > >>> >
>> > >>>
>> > >>> --
>> > >>>
>> > >>>[protected][protected]
>> > >>> "This communication (including any accompanying documents /
>> > attachments)
>> > >>> is
>> > >>> intended only for the use of the addressee(s) and contains
>> information
>> > >>> that
>> > >>> is PRIVILEGED AND CONFIDENTIAL. If you are not the intended
>> recipient,
>> > >>> you
>> > >>> are notified that any dissemination and/or copying of this
e-mail is
>> > >>> Strictly prohibited and you are requested to delete this
e-mail
>> > >>> immediately. Communicating through e-mail is not secure and
capable
>> of
>> > >>> interception & delays. Any one communicating with C-Edge
>> Technologies
>> > >>> Limited by e-mail accepts the risks involved and their
consequences.
>> > >>> While
>> > >>> this e-mail has been checked for all known viruses, the
addressee
>> > should
>> > >>> also scan for viruses and notify the originator.If you have
received
>> > this
>> > >>> communication in error, please notify us by reply e-mail or
>> telephone
>> > and
>> > >>> immediately and permanently delete the message and any
attachments.
>> > Thank
>> > >>> you for your co-operation."
>> > >>>[protected][protected]
>> > >>>
>> > >>>
>> > >>>
>> > >>> DISCLAIMER AND CONFIDENTIALITY NOTE:
>> > >>>
>> > >>> The electronic communication and its contents are
confidential,
>> > >>> non-public and privileged information and are intended
solely for
>> the
>> > >>> addressee. If you have received this electronic
communication in
>> error,
>> > >>> please advise the sender immediately, and delete it from
your system
>> > (if
>> > >>> permitted by law). Access to this communication by anyone
else is
>> > >>> unauthorized. Any printing, copying, distribution or any
other
>> usage of
>> > >>> this communication beyond the original addressee is not
permissible,
>> > and
>> > >>> may be unlawful. The opinions expressed here are those of
the
>> sender,
>> > and
>> > >>> do not necessarily reflect the opinion of Tata Teleservices
Limited.
>> > Tata
>> > >>> Teleservices Limited does not warrant the accuracy,
completeness or
>> > >>> correctness of any information herein or the appropriateness
of any
>> > >>> content. This communication is for informational purposes
only.
>> > >>>
>> > >>
>> > >>
>> > >>
>> > >>
>> > >>
>> > >>
>> > >
>> > >
>> > >
>> > >
>> >
>> > --
>> >
>> >[protected][protected]
>> > "This communication (including any accompanying documents /
>> attachments) is
>> > intended only for the use of the addressee(s) and contains
information
>> that
>> > is PRIVILEGED AND CONFIDENTIAL. If you are not the intended
recipient,
>> you
>> > are notified that any dissemination and/or copying of this
e-mail is
>> > Strictly prohibited and you are requested to delete this e-mail
>> > immediately. Communicating through e-mail is not secure and
capable of
>> > interception & delays. Any one communicating with C-Edge
Technologies
>> > Limited by e-mail accepts the risks involved and their
consequences.
>> While
>> > this e-mail has been checked for all known viruses, the
addressee should
>> > also scan for viruses and notify the originator.If you have
received
>> this
>> > communication in error, please notify us by reply e-mail or
telephone
>> and
>> > immediately and permanently delete the message and any
attachments.
>> Thank
>> > you for your co-operation."
>> >[protected][protected]
>> >
>> >
>> >
>> > DISCLAIMER AND CONFIDENTIALITY NOTE:
>> >
>> > The electronic communication and its contents are confidential,
>> non-public
>> > and privileged information and are intended solely for the
addressee. If
>> > you have received this electronic communication in error, please
advise
>> the
>> > sender immediately, and delete it from your system (if permitted
by
>> law).
>> > Access to this communication by anyone else is unauthorized. Any
>> printing,
>> > copying, distribution or any other usage of this communication
beyond
>> the
>> > original addressee is not permissible, and may be unlawful. The
opinions
>> > expressed here are those of the sender, and do not necessarily
reflect
>> the
>> > opinion of Tata Teleservices Limited. Tata Teleservices Limited
does not
>> > warrant the accuracy, completeness or correctness of any
information
>> herein
>> > or the appropriateness of any content. This communication is for
>> > informational purposes only.
>> >
>>
>>
>>
>> --
>> Thanks and Regards,
>> Sunil Kumar Choudhary
>> C-Edge Technologies Ltd., (A TCS-SBI Enterprise)
>> C/o IT Manager, Vananchal Gramin Bank,
>> Head Office, Dangalpara, Dumka -814101
>> Office:(D[protected]
>> Mobile: +91 [protected].
>> Mail to: *sunil.[protected]@cedge.in*
>> Website: www.cedge.in
>>
>> --
>>
>>[protected][protected]
>> "This communication (including any accompanying documents /
attachments)
>> is
>> intended only for the use of the addressee(s) and contains
information
>> that
>> is PRIVILEGED AND CONFIDENTIAL. If you are not the intended
recipient, you
>> are notified that any dissemination and/or copying of this e-mail
is
>> Strictly prohibited and you are requested to delete this e-mail
>> immediately. Communicating through e-mail is not secure and
capable of
>> interception & delays. Any one communicating with C-Edge
Technologies
>> Limited by e-mail accepts the risks involved and their
consequences. While
>> this e-mail has been checked for all known viruses, the addressee
should
>> also scan for viruses and notify the originator.If you have
received this
>> communication in error, please notify us by reply e-mail or
telephone and
>> immediately and permanently delete the message and any
attachments. Thank
>> you for your co-operation."
>>[protected][protected]
>>
>>
>>
>> DISCLAIMER AND CONFIDENTIALITY NOTE:
>>
>> The electronic communication and its contents are confidential,
>> non-public and privileged information and are intended solely for
the
>> addressee. If you have received this electronic communication in
error,
>> please advise the sender immediately, and delete it from your
system (if
>> permitted by law). Access to this communication by anyone else is
>> unauthorized. Any printing, copying, distribution or any other
usage of
>> this communication beyond the original addressee is not
permissible, and
>> may be unlawful. The opinions expressed here are those of the
sender, and
>> do not necessarily reflect the opinion of Tata Teleservices
Limited. Tata
>> Teleservices Limited does not warrant the accuracy, completeness
or
>> correctness of any information herein or the appropriateness of
any
>> content. This communication is for informational purposes only.
>>
>
>
>
>
>
--
[protected][protected]
"This communication (including any accompanying documents /
attachments) is
intended only for the use of the addressee(s) and contains
information that
is PRIVILEGED AND CONFIDENTIAL. If you are not the intended
recipient, you
are notified that any dissemination and/or copying of this e-mail is
Strictly prohibited and you are requested to delete this e-mail
immediately. Communicating through e-mail is not secure and capable
of
interception & delays. Any one communicating with C-Edge Technologies
Limited by e-mail accepts the risks involved and their consequences.
While
this e-mail has been checked for all known viruses, the addressee
should
also scan for viruses and notify the originator.If you have received
this
communication in error, please notify us by reply e-mail or telephone
and
immediately and permanently delete the message and any attachments.
Thank
you for your co-operation."
[protected][protected]
DISCLAIMER AND CONFIDENTIALITY NOTE:
The electronic communication and its contents are confidential,
non-public and privileged information and are intended solely for the
addressee. If you have received this electronic communication in
error, please advise the sender immediately, and delete it from your
system (if permitted by law). Access to this communication by anyone
else is unauthorized. Any printing, copying, distribution or any other
usage of this communication beyond the original addressee is not
permissible, and may be unlawful. The opinions expressed here are
those of the sender, and do not necessarily reflect the opinion of
Tata Teleservices Limited. Tata Teleservices Limited does not warrant
the accuracy, completeness or correctness of any information herein or
the appropriateness of any content. This communication is for
informational purposes only.
This communication (including any accompanying documents / attachments) is
intended only for the use of the addressee(s) and contains information
that is PRIVILEGED AND CONFIDENTIAL. If you are not the intended
recipient, you are notified that any dissemination and/or copying of this
e-mail is Strictly prohibited and you are requested to delete this e-mail
immediately. Communicating through e-mail is not secure and capable of
interception & delays. Any one communicating with C-Edge Technologies
Limited by e-mail accepts the risks involved and their consequences.
While this e-mail has been checked for all known viruses, the addressee
should also scan for viruses and notify the originator.If you have
received this communication in error, please notify us by reply e-mail or
telephone and immediately and permanently delete the message and any
attachments. Thank you for your co-operation.
DISCLAIMER AND CONFIDENTIALITY NOTE:
The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.
Thank you for writing to us.
This is with reference to your email dated 04-May-2013 regarding your TATA DOCOMO number-[protected].
We would like to request you to contact your desired service provider outlet to know further information about port out as we are unable to provide any information regarding this issue from our side.
For any additional support, please call us at 121 from a TATA number or at[protected] from a non TATA number. You may also write to us at [protected]@tatadocomo.com
Assuring you of our best services at all times.
Warm Regards,
Souvik Hazra.
Customer Care - TATA DOCOMO
-----Original Message-----
From: sunil.[protected]@cedge.in
Sent:[protected]:02:54.0
To : [protected]@tatadocomo.com
Cc: null
Subject: Re: tata indicom no [protected] problem~~M13522829
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________
Dear Sir/Madam
Thanks that after 42 days suffering I came to know that my present
town
has been switched of[censored]nder galaxy project and I am unable to find
network
in my location. But why I will suffer fo your decision.
Henceforth it is a kind request to you that please provide me another
network connection on the same number with same balance if possible.
Otherwise provide me the email Id and contact number of your higher
officials.
SMS is not going through this number and also there is not a customer
care branch here at present. Also confirm that after portibality my
balance will transfer or not.
Thanks and Regards,
Sunil Kumar Choudhary
C-Edge Technologies Ltd., (A TCS-SBI Enterprise)
C/o IT Manager, Vananchal Gramin Bank,
Head Office, Dangalpara, Dumka -814101
Office:(D[protected]
Mobile: +91 [protected].
Mail to: *sunil.[protected]@cedge.in*
Website: www.cedge.in
----- Original Message -----
From: [protected]@tatadocomo.com
To:
Cc:
Sent:Thu, 18 Apr 2013 16:47:55 +0530
Subject:Re: tata indicom no [protected] problem~~M13282457
Dear Mr.Choudhary,
Greetings of the Day !
Thank you for your e mail dated 18/04/2013 .
I am extremely sorry to learn that you are unable to use the services
of your mobile number [protected] at Dumka.
I understand your concern regarding poor network, however as
discussed with you over the call on your alternate number [protected], I
regret to inform you at present Dumka falls in low coverage area .
Please be informed that you can choose for INP (Internal Number
Portability) where you can Port Out from CDMA to GSM network :
1.Send a SMS to 1900 from where a code would be generated. You need
to send SMS as " PORT mobile number" from the mobile number you want
to port.
2Post this please visit the nearest TATA outlet for enabling the
port out
3.Please carry your Photograph, proof of identity and proof of
address while visiting the store
4.u would need to wait for a maximum 7 days before you get ported on
to us and you would keep getting SMSs on the status of your request.
For further clarifications call us at 121 from TATA DOCOMO number. We
are also available at[protected]. You can write to us at
[protected]@tatadocomo.com.
Assuring you of our best services at all times.
Warm Regards,
Samadrita Biswas.
Customer Care - TATA DOCOMO
-----Original Message-----
From: sunil.[protected]@cedge.in
Sent:[protected]:20:23.0
To : [protected]@tatadocomo.com
Cc: null
Subject: Re: tata indicom no [protected] problem~~M13282457
[Note: Please don't change the subject for internal tracking purpose
and immediate action.
_____________________________
Dear Sir/Madam
Thanks that after 27 days suffering I came to know that my present
town
has been switched of[censored]nder galaxy project and I am unable to find
network
in my location. But why I will suffer fo your decision.
Henceforth it is a kind request to you that please provide me another
network connection on the same number with same balance if possible.
Otherwise provide me the email Id and contact number of your higher
officials.
--
Thanks and Regards,
Sunil Kumar Choudhary
C-Edge Technologies Ltd., (A TCS-SBI Enterprise)
C/o IT Manager, Vananchal Gramin Bank,
Head Office, Dangalpara, Dumka -814101
Office:(D[protected]
Mobile: +91 [protected].
Mail to: *sunil.[protected]@cedge.in*
Website: www.cedge.in
On Mon, Apr 15, 2013 at 2:07 PM, Sunil Choudhary
wrote:
>
> Dear Sir/Madam
>
> Thanks that after 24 days suffering I came to know that my present
town
> has been switched of[censored]nder galaxy project and I am unable to find
network
> in my location. But why I will suffer fo your decision.
> Henceforth it is a kind request to you that please provide me
another
> network connection on the same number with same balance if
possible.
> Otherwise provide me the email Id and contact number of your higher
> officials.
>
> --
> Thanks and Regards,
> Sunil Kumar Choudhary
> C-Edge Technologies Ltd., (A TCS-SBI Enterprise)
> C/o IT Manager, Vananchal Gramin Bank,
> Head Office, Dangalpara, Dumka -814101
> Office:(D[protected]
> Mobile: +91 [protected].
> Mail to: *sunil.[protected]@cedge.in*
> Website: www.cedge.in
>
>
>
> On Sat, Apr 13, 2013 at 3:56 PM, wrote:
>
>> Dear Mr.Arun,
>>
>> Greetings of the Day !
>>
>> Thank you for your e mail dated[protected]
>>
>> I am extremely sorry to learn that you are unable to use the
services of
>> your mobile number [protected] at GARHWAL, UPW.
>>
>> We sincerely regret the inconvenience caused to you due to this.
>>
>> As per our telephonic conversation with Mr. Ravi on alternate
number
>> [protected], we would like to inform you that as per complaint
docket
>> number PNR[protected], and as per the concerned department
resolution your
>> present town has been switched of[censored]nder galaxy project. Hence, we
are
>> unable to provide network is your location.
>>
>> For any additional support, please call us at 121 from a TATA
number or
>> at[protected] from a non TATA number. You may also write to us
at
>> [protected]@tatadocomo.com
>>
>> Assuring you of our best services at all times.
>>
>> Warm Regards,
>> Gunjan Shrivastava.
>> Customer Care - TATA DOCOMO
>>
>>
>> -----Original Message-----
>> From: sunil.[protected]@cedge.in
>> Sent:[protected]:02:51.0
>> To : [protected]@tatadocomo.com
>> Cc: null
>> Subject: Re: tata indicom no [protected] problem~~M13212324
>> [Note: Please don't change the subject for internal tracking
purpose
>> and immediate action.
>> _____________________________
>>
>>
>> Dear sir,
>>
>> Since last 22 days i am facing the problem. Regarding this i have
mailed
>> you several times and also talked with customercare. But till yet
not a
>> proper solution provided.
>>
>> My Mobile no :[protected]
>>
>> Please do the needful on urgent basis.
>>
>>
>>
>>
>> On Thu, Apr 11, 2013 at 6:33 PM, wrote:
>>
>> > Dear Mr. Arun,
>> >
>> > Greetings of the Day !
>> >
>> > Thank you for your e mail dated 11-Apr-2013.
>> >
>> > I am extremely sorry to learn that you are unable to use the
services of
>> > your mobile number [protected].
>> >
>> > I understand your concern regarding poor network, I regret to
inform you
>> > at present falls out of our coverage area. Please be informed
that
>> network
>> > enhancement is an ongoing journey & in this journey we strive to
bring
>> the
>> > very best experience to our customers by adding new sites. You
will be
>> duly
>> > intimated through proper channel, when we enhance our coverage
to the
>> said
>> > location.
>> >
>> > For further clarifications call us at 121 from TATA DOCOMO
number. We
>> are
>> > also available at[protected]. You can write to us at
>> > [protected]@tatadocomo.com.
>> >
>> > Assuring you of our best services at all times.
>> >
>> > Warm Regards,
>> > Souvik Hazra.
>> > Customer Care - TATA DOCOMO
>> >
>> >
>> > -----Original Message-----
>> > From: sunil.[protected]@cedge.in
>> > Sent:[protected]:22:18.0
>> > To : [protected]@tatadocomo.com, customercare.[protected]@tatatel.co.in,
>> > customercare.[protected]@tatatel.co.in
>> > Cc: [protected]@tatacommunications.com
>> > Subject: Re: tata indicom no [protected] problem~~M13183841
>> > [Note: Please don't change the subject for internal tracking
purpose
>> and
>> > immediate action.
>> > _____________________________
>> >
>> >
>> > Dear sir,
>> >
>> > Since last 20 days i am facing the problem. Regarding this i
have mailed
>> > you several times and also talked with customercare. But till
yet not a
>> > proper solution provided.
>> >
>> > Please do the needful on urgent basis.
>> >
>> > --
>> > Thanks and Regards,
>> > Sunil Kumar Choudhary
>> > C-Edge Technologies Ltd., (A TCS-SBI Enterprise)
>> > C/o IT Manager, Vananchal Gramin Bank,
>> > Head Office, Dangalpara, Dumka -814101
>> > Office:(D[protected]
>> > Mobile: +91 [protected].
>> > Mail to: *sunil.[protected]@cedge.in*
>> > Website: www.cedge.in
>> >
>> >
>> > On Wed, Apr 10, 2013 at 10:48 AM, Sunil Choudhary
>> > wrote:
>> >
>> > > Dear sir,
>> > >
>> > > Since last 19 days i am facing the problem. Regarding this i
have
>> mailed
>> > > you several times and also talked with customercare. But till
yet
>> not a
>> > > proper solution provided.
>> > >
>> > > Please do the needful on urgent basis.
>> > >
>> > > --
>> > > Thanks and Regards,
>> > > Sunil Kumar Choudhary
>> > > C-Edge Technologies Ltd., (A TCS-SBI Enterprise)
>> > > C/o IT Manager, Vananchal Gramin Bank,
>> > > Head Office, Dangalpara, Dumka -814101
>> > > Office:(D[protected]
>> > > Mobile: +91 [protected].
>> > > Mail to: *sunil.[protected]@cedge.in*
>> > > Website: www.cedge.in
>> > >
>> > >
>> > >
>> > > On Mon, Apr 1, 2013 at 2:12 PM, Sunil Choudhary <
>> > sunil.[protected]@cedge.in>wrote:
>> > >
>> > >> Dear Sir/Madam,
>> > >>
>> > >> Till time my problem is as it is as well as not any positive
responce
>> > >> received from your side.
>> > >>
>> > >> Please provide the current status.
>> > >>
>> > >> --
>> > >> Thanks and Regards,
>> > >> Sunil Kumar Choudhary
>> > >> C-Edge Technologies Ltd., (A TCS-SBI Enterprise)
>> > >> C/o IT Manager, Vananchal Gramin Bank,
>> > >> Head Office, Dangalpara, Dumka -814101
>> > >> Office:(D[protected]
>> > >> Mobile: +91 [protected].
>> > >> Mail to: *sunil.[protected]@cedge.in*
>> > >> Website: www.cedge.in
>> > >>
>> > >>
>> > >> On Sat, Mar 30, 2013 at 6:18 PM, wrote:
>> > >>
>> > >>> Dear Mr.Choudhary,
>> > >>>
>> > >>> Greetings of the Day !
>> > >>>
>> > >>> Thank you for your e mail dated[protected].
>> > >>>
>> > >>> I am extremely sorry to learn that you are unable to use the
>> services
>> > of
>> > >>> your mobile number [protected] at Dangalpara, Dumka.
>> > >>>
>> > >>> We sincerely regret the inconvenience caused to you due to
this.
>> > >>>
>> > >>> As per our telephonic conversation on your alternate number
>> > >>> [protected], we would like to inform you that your complaint
regarding
>> > >>> coverage related issue has been registered with the docket
number
>> > >>> PNR[protected], and same will be 02-APR-2013 20:00:00
hrs.Kindly make
>> a
>> > note
>> > >>> of this reference number for your future correspondence
regarding
>> the
>> > above
>> > >>> issue.
>> > >>>
>> > >>> For any additional support, please call us at 121 from a
TATA
>> number or
>> > >>> at[protected] from a non TATA number You may also write
to us at
>> > >>> [protected]@tatadocomo.com
>> > >>>
>> > >>> Assuring you of our best services at all times.
>> > >>>
>> > >>> Warm Regards,
>> > >>> Gunjan Shrivastava.
>> > >>> Customer Care - TATA DOCOMO
>> > >>>
>> > >>>
>> > >>> -----Original Message-----
>> > >>> From: sunil.[protected]@cedge.in
>> > >>> Sent:[protected]:29:21.0
>> > >>> To : [protected]@tatadocomo.com
>> > >>> Cc: null
>> > >>> Subject: Re: tata indicom no [protected] problem~~M13029833
>> > >>> [Note: Please don't change the subject for internal tracking
>> purpose
>> > >>> and immediate action.
>> > >>> _____________________________
>> > >>>
>> > >>>
>> > >>> Dear sir,
>> > >>>
>> > >>> The provided contact no. is always i find switched off and
also on
>> the
>> > >>> given address i not find TATA DOCOMO True Value Hub.
>> > >>>
>> > >>> Please help me further.
>> > >>>
>> > >>> --
>> > >>> Thanks and Regards,
>> > >>> Sunil Kumar Choudhary
>> > >>> C-Edge Technologies Ltd., (A TCS-SBI Enterprise)
>> > >>> C/o IT Manager, Vananchal Gramin Bank,
>> > >>> Head Office, Dangalpara, Dumka -814101
>> > >>> Office:(D[protected]
>> > >>> Mobile: +91 [protected].
>> > >>> Mail to: *sunil.[protected]@cedge.in*
>> > >>> Website: www.cedge.in
>> > >>>
>> > >>> On Tue, Mar 26, 2013 at 2:01 PM, wrote:
>> > >>>
>> > >>> > Dear Mr. Choudhary,
>> > >>> >
>> > >>> > Thank you for writing to us.
>> > >>> >
>> > >>> > with reference to your email dated[protected], regarding
duplicate
>> > SIM
>> > >>> for
>> > >>> > your TATA DOCOMO number-[protected].
>> > >>> >
>> > >>> > As discussed with you over the call on your TATA DOCOMO
number
>> > >>> [protected],
>> > >>> > we would like to inform you that you have to visit your
nearest
>> True
>> > >>> Value
>> > >>> > Hub with all your below mentioned valid documents to get a
>> duplicate
>> > >>> SIM.
>> > >>> >
>> > >>> > 1. Proof of Address
>> > >>> > 2. Proof of Identity.
>> > >>> > 3. Passport size photograph.
>> > >>> > 4. Rs.49/-
>> > >>> >
>> > >>> > The address of your nearest TATA DOCOMO True Value Hub is
>> mentioned
>> > >>> below:
>> > >>> >
>> > >>> > Main Market Main Road Main Road Dumka,
>> > >>> > Near Hotel Saket,
>> > >>> > PIN-814101,
>> > >>> > Contact-[protected]
>> > >>> >
>> > >>> > For any additional support, please call us at 121 from a
TATA
>> number
>> > >>> or at
>> > >>> >[protected] from a non TATA number. You may also write
to us at
>> > >>> > [protected]@tatadocomo.com.
>> > >>> >
>> > >>> > Assuring you of our best services at all times.
>> > >>> >
>> > >>> > Warm Regards,
>> > >>> > Suman Singha.
>> > >>> > Customer Care - TATA DOCOMO
>> > >>> >
>> > >>> > -----Original Message-----
>> > >>> > From: sunil.[protected]@cedge.in
>> > >>> > Sent:[protected]:21:00.0
>> > >>> > To : [protected]@tatadocomo.com
>> > >>> > Cc: null
>> > >>> > Subject: tata indicom no [protected] problem~~M12978073
>> > >>> > [Note: Please don't change the subject for internal
tracking
>> > purpose
>> > >>> and
>> > >>> > immediate action.
>> > >>> > _____________________________
>> > >>> >
>> > >>> >
>> > >>> > Dear Sir,
>> > >>> >
>> > >>> > My tata indicom no [protected] is not working from date
23.03.2013
>> as
>> > >>> well
>> > >>> > as network indicator is not showing in cell.
>> > >>> > I have talked with customer care but problem as it is
>> > >>> >
>> > >>> > Please check & confirm.
>> > >>> >
>> > >>> > --
>> > >>> > Thanks and Regards,
>> > >>> > Sunil Kumar Choudhary
>> > >>> > C-Edge Technologies Ltd., (A TCS-SBI Enterprise)
>> > >>> > C/o IT Manager, Vananchal Gramin Bank,
>> > >>> > Head Office, Dangalpara, Dumka -814101
>> > >>> > Office:(D[protected]
>> > >>> > Mobile: +91 [protected].
>> > >>> > Mail to: *sunil.[protected]@cedge.in*
>> > >>> > Website: www.cedge.in
>> > >>> >
>> > >>> > --
>> > >>> >
>> > >>> >[protected][protected]
>> > >>> > "This communication (including any accompanying documents
/
>> > >>> attachments) is
>> > >>> > intended only for the use of the addressee(s) and contains
>> > information
>> > >>> that
>> > >>> > is PRIVILEGED AND CONFIDENTIAL. If you are not the
intended
>> > recipient,
>> > >>> you
>> > >>> > are notified that any dissemination and/or copying of this
>> is
>> > >>> > Strictly prohibited and you are requested to delete this
>> > >>> > immediately. Communicating through e-mail is not secure
and
>> capable
>> > of
>> > >>> > interception & delays. Any one communicating with C-Edge
>> Technologies
>> > >>> > Limited by e-mail accepts the risks involved and their
>> consequences.
>> > >>> While
>> > >>> > this e-mail has been checked for all known viruses, the
addressee
>> > >>> should
>> > >>> > also scan for viruses and notify the originator.If you
have
>> received
>> > >>> this
>> > >>> > communication in error, please notify us by reply e-mail
or
>> telephone
>> > >>> and
>> > >>> > immediately and permanently delete the message and any
>> attachments.
>> > >>> Thank
>> > >>> > you for your co-operation."
>> > >>> >[protected][protected]
>> > >>> >
>> > >>> >
>> > >>> >
>> > >>> > DISCLAIMER AND CONFIDENTIALITY NOTE:
>> > >>> >
>> > >>> > The electronic communication and its contents are
confidential,
>> > >>> non-public
>> > >>> > and privileged information and are intended solely for the
>> addressee.
>> > >>> If
>> > >>> > you have received this electronic communication in error,
please
>> > >>> advise the
>> > >>> > sender immediately, and delete it from your system (if
permitted
>> by
>> > >>> law).
>> > >>> > Access to this communication by anyone else is
unauthorized. Any
>> > >>> printing,
>> > >>> > copying, distribution or any other usage of this
communication
>> beyond
>> > >>> the
>> > >>> > original addressee is not permissible, and may be
unlawful. The
>> > >>> opinions
>> > >>> > expressed here are those of the sender, and do not
necessarily
>> > reflect
>> > >>> the
>> > >>> > opinion of Tata Teleservices Limited. Tata Teleservices
Limited
>> does
>> > >>> not
>> > >>> > warrant the accuracy, completeness or correctness of any
>> information
>> > >>> herein
>> > >>> > or the appropriateness of any content. This communication
is for
>> > >>> > informational purposes only.
>> > >>> >
>> > >>>
>> > >>> --
>> > >>>
>> > >>>[protected][protected]
>> > >>> "This communication (including any accompanying documents /
>> > attachments)
>> > >>> is
>> > >>> intended only for the use of the addressee(s) and contains
>> information
>> > >>> that
>> > >>> is PRIVILEGED AND CONFIDENTIAL. If you are not the intended
>> recipient,
>> > >>> you
>> > >>> are notified that any dissemination and/or copying of this
e-mail is
>> > >>> Strictly prohibited and you are requested to delete this
>> > >>> immediately. Communicating through e-mail is not secure and
capable
>> of
>> > >>> interception & delays. Any one communicating with C-Edge
>> Technologies
>> > >>> Limited by e-mail accepts the risks involved and their
consequences.
>> > >>> While
>> > >>> this e-mail has been checked for all known viruses, the
addressee
>> > should
>> > >>> also scan for viruses and notify the originator.If you have
received
>> > this
>> > >>> communication in error, please notify us by reply e-mail or
>> telephone
>> > and
>> > >>> immediately and permanently delete the message and any
attachments.
>> > Thank
>> > >>> you for your co-operation."
>> > >>>[protected][protected]
>> > >>>
>> > >>>
>> > >>>
>> > >>> DISCLAIMER AND CONFIDENTIALITY NOTE:
>> > >>>
>> > >>> The electronic communication and its contents are
confidential,
>> > >>> non-public and privileged information and are intended
solely for
>> the
>> > >>> addressee. If you have received this electronic
communication in
>> error,
>> > >>> please advise the sender immediately, and delete it from
your system
>> > (if
>> > >>> permitted by law). Access to this communication by anyone
else is
>> > >>> unauthorized. Any printing, copying, distribution or any
other
>> usage of
>> > >>> this communication beyond the original addressee is not
permissible,
>> > and
>> > >>> may be unlawful. The opinions expressed here are those of
the
>> sender,
>> > and
>> > >>> do not necessarily reflect the opinion of Tata Teleservices
Limited.
>> > Tata
>> > >>> Teleservices Limited does not warrant the accuracy,
completeness or
>> > >>> correctness of any information herein or the appropriateness
of any
>> > >>> content. This communication is for informational purposes
only.
>> > >>>
>> > >>
>> > >>
>> > >>
>> > >>
>> > >>
>> > >>
>> > >
>> > >
>> > >
>> > >
>> >
>> > --
>> >
>> >[protected][protected]
>> > "This communication (including any accompanying documents /
>> attachments) is
>> > intended only for the use of the addressee(s) and contains
information
>> that
>> > is PRIVILEGED AND CONFIDENTIAL. If you are not the intended
recipient,
>> you
>> > are notified that any dissemination and/or copying of this
e-mail is
>> > Strictly prohibited and you are requested to delete this e-mail
>> > immediately. Communicating through e-mail is not secure and
capable of
>> > interception & delays. Any one communicating with C-Edge
Technologies
>> > Limited by e-mail accepts the risks involved and their
consequences.
>> While
>> > this e-mail has been checked for all known viruses, the
addressee should
>> > also scan for viruses and notify the originator.If you have
received
>> this
>> > communication in error, please notify us by reply e-mail or
telephone
>> and
>> > immediately and permanently delete the message and any
attachments.
>> Thank
>> > you for your co-operation."
>> >[protected][protected]
>> >
>> >
>> >
>> > DISCLAIMER AND CONFIDENTIALITY NOTE:
>> >
>> > The electronic communication and its contents are confidential,
>> non-public
>> > and privileged information and are intended solely for the
addressee. If
>> > you have received this electronic communication in error, please
advise
>> the
>> > sender immediately, and delete it from your system (if permitted
by
>> law).
>> > Access to this communication by anyone else is unauthorized. Any
>> printing,
>> > copying, distribution or any other usage of this communication
beyond
>> the
>> > original addressee is not permissible, and may be unlawful. The
opinions
>> > expressed here are those of the sender, and do not necessarily
reflect
>> the
>> > opinion of Tata Teleservices Limited. Tata Teleservices Limited
does not
>> > warrant the accuracy, completeness or correctness of any
information
>> herein
>> > or the appropriateness of any content. This communication is for
>> > informational purposes only.
>> >
>>
>>
>>
>> --
>> Thanks and Regards,
>> Sunil Kumar Choudhary
>> C-Edge Technologies Ltd., (A TCS-SBI Enterprise)
>> C/o IT Manager, Vananchal Gramin Bank,
>> Head Office, Dangalpara, Dumka -814101
>> Office:(D[protected]
>> Mobile: +91 [protected].
>> Mail to: *sunil.[protected]@cedge.in*
>> Website: www.cedge.in
>>
>> --
>>
>>[protected][protected]
>> "This communication (including any accompanying documents /
attachments)
>> is
>> intended only for the use of the addressee(s) and contains
information
>> that
>> is PRIVILEGED AND CONFIDENTIAL. If you are not the intended
recipient, you
>> are notified that any dissemination and/or copying of this e-mail
is
>> Strictly prohibited and you are requested to delete this e-mail
>> immediately. Communicating through e-mail is not secure and
capable of
>> interception & delays. Any one communicating with C-Edge
Technologies
>> Limited by e-mail accepts the risks involved and their
consequences. While
>> this e-mail has been checked for all known viruses, the addressee
should
>> also scan for viruses and notify the originator.If you have
received this
>> communication in error, please notify us by reply e-mail or
telephone and
>> immediately and permanently delete the message and any
attachments. Thank
>> you for your co-operation."
>>[protected][protected]
>>
>>
>>
>> DISCLAIMER AND CONFIDENTIALITY NOTE:
>>
>> The electronic communication and its contents are confidential,
>> non-public and privileged information and are intended solely for
the
>> addressee. If you have received this electronic communication in
error,
>> please advise the sender immediately, and delete it from your
system (if
>> permitted by law). Access to this communication by anyone else is
>> unauthorized. Any printing, copying, distribution or any other
usage of
>> this communication beyond the original addressee is not
permissible, and
>> may be unlawful. The opinions expressed here are those of the
sender, and
>> do not necessarily reflect the opinion of Tata Teleservices
Limited. Tata
>> Teleservices Limited does not warrant the accuracy, completeness
or
>> correctness of any information herein or the appropriateness of
any
>> content. This communication is for informational purposes only.
>>
>
>
>
>
>
--
[protected][protected]
"This communication (including any accompanying documents /
attachments) is
intended only for the use of the addressee(s) and contains
information that
is PRIVILEGED AND CONFIDENTIAL. If you are not the intended
recipient, you
are notified that any dissemination and/or copying of this e-mail is
Strictly prohibited and you are requested to delete this e-mail
immediately. Communicating through e-mail is not secure and capable
of
interception & delays. Any one communicating with C-Edge Technologies
Limited by e-mail accepts the risks involved and their consequences.
While
this e-mail has been checked for all known viruses, the addressee
should
also scan for viruses and notify the originator.If you have received
this
communication in error, please notify us by reply e-mail or telephone
and
immediately and permanently delete the message and any attachments.
Thank
you for your co-operation."
[protected][protected]
DISCLAIMER AND CONFIDENTIALITY NOTE:
The electronic communication and its contents are confidential,
non-public and privileged information and are intended solely for the
addressee. If you have received this electronic communication in
error, please advise the sender immediately, and delete it from your
system (if permitted by law). Access to this communication by anyone
else is unauthorized. Any printing, copying, distribution or any other
usage of this communication beyond the original addressee is not
permissible, and may be unlawful. The opinions expressed here are
those of the sender, and do not necessarily reflect the opinion of
Tata Teleservices Limited. Tata Teleservices Limited does not warrant
the accuracy, completeness or correctness of any information herein or
the appropriateness of any content. This communication is for
informational purposes only.
This communication (including any accompanying documents / attachments) is
intended only for the use of the addressee(s) and contains information
that is PRIVILEGED AND CONFIDENTIAL. If you are not the intended
recipient, you are notified that any dissemination and/or copying of this
e-mail is Strictly prohibited and you are requested to delete this e-mail
immediately. Communicating through e-mail is not secure and capable of
interception & delays. Any one communicating with C-Edge Technologies
Limited by e-mail accepts the risks involved and their consequences.
While this e-mail has been checked for all known viruses, the addressee
should also scan for viruses and notify the originator.If you have
received this communication in error, please notify us by reply e-mail or
telephone and immediately and permanently delete the message and any
attachments. Thank you for your co-operation.
DISCLAIMER AND CONFIDENTIALITY NOTE:
The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.
Worst customer care service, and Tata Como is the first service provider doesn't have 3G connection available for post paid customers, they don't have the caller tune which customer wants . customer care supervisor always sleeps, or either he is busy, or he asks customer care executive to let the customer know to call back in one hour of time . Customer care executive doesn't have Telephonic etiquette, they just place the call on hold when ever customer comes in the Queue, Supervisor plays with the mute button when customer tries to escalate the issue . I have 4 connections for me and my family with this company and they squeeze us when we just delay the payment for a day . and they also send an SMS that if we don't pay the bill we would be called to court, they are going to file a case in Lok adalat . Man this is stupidity, First provide good customer care services, so that every customer who calls in the Queue goes happy and gets his issue resolved . and recommend other family and friends to go with the service . TataComo came up with 1ps per second offer and attracted many customer and they have no concern or bother about the post paid customers..
Hi,
I am based in Viman Nagar Pune, and I have two connections from Tata Docomo, one for me and one for my wife. But both the connections are not getting any signal at my home, as well as office in (Viman nagar Pune).
I am asking to disconnect my connections since last three months but no body is taking care for disconnection of my account.
I am keep paying bill for these post paid connections. But Now I don’t want to pay any bill because I am not using it to make calls(as you can see the call history, only few calls has been done using [protected] number, and nothing has been made using other number.
I went to complaint to Tata Docomo’s office (Near HDFC Bank, Viman Nagar) three months back in March, and they said it will be like that and you guys are not adding any tower/s. I have requested them two times to disconnect my connection.
Also I have tried to registered complaints three times on your website, but after filling all the information about complaint, I got this error page:
Server Error
404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily
I am based in Viman Nagar Pune, and I have two connections from Tata Docomo, one for me and one for my wife. But both the connections are not getting any signal at my home, as well as office in (Viman nagar Pune).
I am asking to disconnect my connections since last three months but no body is taking care for disconnection of my account.
I am keep paying bill for these post paid connections. But Now I don’t want to pay any bill because I am not using it to make calls(as you can see the call history, only few calls has been done using [protected] number, and nothing has been made using other number.
I went to complaint to Tata Docomo’s office (Near HDFC Bank, Viman Nagar) three months back in March, and they said it will be like that and you guys are not adding any tower/s. I have requested them two times to disconnect my connection.
Also I have tried to registered complaints three times on your website, but after filling all the information about complaint, I got this error page:
Server Error
404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily
This is like big hell to have the TATA DOCOMO network in bangalore. I am not able to make a call from the office which is located in mid of city. My relatives are complaining always that i am not reachable on mobile every time. this kind of i did not face ever on other networks. Do not show the advertisements in the way like all the users think to buy.. Make them to take decision to buy not to think about it. The postpaid users are loosing their money without making any call to anybody over the network. This is not acceptable at all... This is happening not only for the first.. I think i do not remember the count that docomo got hung. You could think what the hell with DOCOMO now... Please i suggest you to go to another network which works fine...
This is like big hell to have the TATA DOCOMO network in bangalore. I am not able to make a call from the office which is located in mid of city. My relatives are complaining always that i am not reachable on mobile every time. this kind of i did not face ever on other networks. Do not show the advertisements in the way like all the users think to buy.. Make them to take decision to buy not to think about it. The postpaid users are loosing their money without making any call to anybody over the network. This is not acceptable at all... This is happening not only for the first.. I think i do not remember the count that docomo got hung. You could think what the hell with DOCOMO now... Please i suggest you to go to another network which works fine...
I have recharged docomo prepaid sim with 351 data plans. but internet is not working in PC(Dongal). i am getting error like "Connection Terminated" and sometimes if it is getting connected at that time download speed 0 . Please let me know what i can do.
Could you please let me know when you are going to activate this plan(Rs351) for me. because this plan validity is 30 days only and in that 5 days are already over.
Sim No. - [protected].
Contact no. - [protected].
Email-Id - [protected]@gmail.com
Thanks in Advance
Shailesh kumar
Could you please let me know when you are going to activate this plan(Rs351) for me. because this plan validity is 30 days only and in that 5 days are already over.
Sim No. - [protected].
Contact no. - [protected].
Email-Id - [protected]@gmail.com
Thanks in Advance
Shailesh kumar
To chairman.
Tata Docomo
Bangalore .
My Name is Shiva kumar,
we have been using TATA fixed line for the past 6 years, from past three months we have hug problem in the instrument . we have been giving complains to the call center and the local guys .. non of them are responding to our problems . since my mother uses land only .we stay in the apartment, we have 210 Flats . in the starting we had 120 connection today, tata has only 22 connection . this is because of their services .
My recent incident with them .
Launched a complain on 27th july " stating there is a problem in the handset, " when i called today 1st of Aug the customer care tell me they have rectified problem on 29th JULY. Stating the line is normal and working .no service eng came home to rectify the problem . Who can they say lie on this .
On the other hand the call center will cut the call after hearing the whole story. When my mom call the call center they have been very rude on the phone. She is 65 years old lady.
The details are:
Land line no[protected].
City : Bangalore .
Complain no [protected].
Can someone help us out on this .
i need some one to response to my mail .
Tata Docomo
Bangalore .
My Name is Shiva kumar,
we have been using TATA fixed line for the past 6 years, from past three months we have hug problem in the instrument . we have been giving complains to the call center and the local guys .. non of them are responding to our problems . since my mother uses land only .we stay in the apartment, we have 210 Flats . in the starting we had 120 connection today, tata has only 22 connection . this is because of their services .
My recent incident with them .
Launched a complain on 27th july " stating there is a problem in the handset, " when i called today 1st of Aug the customer care tell me they have rectified problem on 29th JULY. Stating the line is normal and working .no service eng came home to rectify the problem . Who can they say lie on this .
On the other hand the call center will cut the call after hearing the whole story. When my mom call the call center they have been very rude on the phone. She is 65 years old lady.
The details are:
Land line no[protected].
City : Bangalore .
Complain no [protected].
Can someone help us out on this .
i need some one to response to my mail .
While making a tv commercial to promote your product or service DO NOT in any way use abusive and offensive images which creates negative impression about your product. I'm a regular user of Tata Docomo but in the recent times getting pissed off by your tv commericals for unnecessarily using projecting negative behaviour rather than show casing the features which the potential customer might be interested in.
There are hackers who are using tv ads for making bucks ...
There are hackers who are using tv ads for making bucks ...
The Tata Photon 3G data card purchased from your agent Mr. Naresh, ( Cell:[protected] was activated yesterday after a delay of 5 days.
We had noticed that the network connection is bad and hence the maximum speed of the broadband is only 1.05 Mbps against your claim of 7.2 Mbps.
We are having already BSNL wi-fi connection for the past five years and the speed of this connection is 3.3 Mbps. We wanted to have better speed and hence selected your service.
We have been complaining to your customer care staff and they are showing cold response. They also say that we should feel happy since only 512 Kbps is guaranteed for Photon 3G ( The same was uttered by Ms. Priya of Ahemabad and Mr. Nikil of Hyderabad today ) If their statement is to be believed, why did you misguide us at the time of purchase.
Please ask your agent to come & take back the data card after returning Rs.2, 000 collected from us.
If anybody in Tata Docomo is sensible, they should call us immediately to address the serious issue otherwise we will be forced to approach the appropriate forum.
The same mail addressed to your CEO Mr. Deepak Gulati requires immediate response from his side. If not, a separate message will be flashed to Mr. Ratan Tata to intervene & resolve the matter since his reputation is put under stake by a bunch o[censored]seless Tata Docomo guys.
Regards,
M.Mariappan
59/2, Anantha Mansion, 7th Cross,
Sampige Road, Malleswaram
Bangalore-560 003
cell:[protected]
We had noticed that the network connection is bad and hence the maximum speed of the broadband is only 1.05 Mbps against your claim of 7.2 Mbps.
We are having already BSNL wi-fi connection for the past five years and the speed of this connection is 3.3 Mbps. We wanted to have better speed and hence selected your service.
We have been complaining to your customer care staff and they are showing cold response. They also say that we should feel happy since only 512 Kbps is guaranteed for Photon 3G ( The same was uttered by Ms. Priya of Ahemabad and Mr. Nikil of Hyderabad today ) If their statement is to be believed, why did you misguide us at the time of purchase.
Please ask your agent to come & take back the data card after returning Rs.2, 000 collected from us.
If anybody in Tata Docomo is sensible, they should call us immediately to address the serious issue otherwise we will be forced to approach the appropriate forum.
The same mail addressed to your CEO Mr. Deepak Gulati requires immediate response from his side. If not, a separate message will be flashed to Mr. Ratan Tata to intervene & resolve the matter since his reputation is put under stake by a bunch o[censored]seless Tata Docomo guys.
Regards,
M.Mariappan
59/2, Anantha Mansion, 7th Cross,
Sampige Road, Malleswaram
Bangalore-560 003
cell:[protected]
myself mohammed abith i bought a rs.20 GPRS pack n i activated it n confirmation text came then i statred browsinrg...i had rs.130 balance in my account n its only rs.9..i cald the custmer care n they told it was recharge voucher not the net pack...but the voucher i bought its written clearly in that its GPRS voucher ..now i lost my money as they selling the fake vouchers...i want my money back+ many people wil get cheated same lik...i thought that i had a net pack n i used it then only they saying its the talktime...please help me against these issue ...thank you!! tata docomo(very bad)
DEAR CUSTOMMER CARE EXECUTIVE !!!ATTENTION AND CAUTION NOTICE FROM ANWER HUSSAIN KADRIKANPUR I DONT UNDERSTAND WITHOUT SITE VISIT OR CONTACTING . HOW CAN RESOLVE OUR COMPLAINT NO[protected]. NOT WORKING WIFI DATA CARD AT 117/16 SARVODAYA NAGER KANPUR.WHEN I GOT WIFIDATA [protected] -- CUSTOMER APPLICATION FILLED AT OUR OFFICE 117/16 SARVODAYA NAGER KANPUR.NOW TILL NO SOLVE OUR NETWORK AND SPEED PROBLAM NOR ANY UR TATA EXECUTIVE CAME MY OFFICE FOR RETURNING TO RS 5000/- TAKEN AS CASH ADVANCE RENTAL WIFIDATA CARD FOR 3 MONTH M/S PARTHMA ENTERPRISESS KAKADEO KANPUR - REPERSENTATIVE MR VIPIN SHARMA, MADAM RIYA, MR VINAI DIVEDI .BUT EVERY TIME CUSTOMMER CARE SEND SMS RESOLVE MY COMPLAINT WHY ?????.LAST 25 DAYS MANY TIME WE COMPLAINT TO CUSTOMMER CARE INFORM ABOUT OUR PROBLAM EVERY TIME SAME MAKEING STORY SORRY WE NOT ABLE YOUR PROBLAM .????ANY REP CALL TO MY NUMBREER TELLING SORRY FOR THIS AND SENT SAME MESSAGE RESOLVE YOUR COMPLAINT .WHO IS RESPONCIBLE MY PROBLAM IN TATA DOCOMO COMPANEY ??IF NO HAVE TATADOCOMO SALUTION WIFI DATACARD - [protected] RETURN MY MONEY RS 5000/- AND TAKE RETURN WIFIDATA CARD AND ALSO TAKE ACTION ALL INVOLVE MISTAKEN SALE OF WIFIDATA CARD.HOPE SERIUSE ACTION TAKEN IN THIS COMPLAINT LONG TIME WAIT SALUTIONREGARDSANWER HUSSAIN KADRI117/16 SARVODAYA NAGER - KANPUR -208005NEAR - R.T.O. OFFICE [protected] / [protected]
Customer Care,
This is to inform you that I had raised a complaint on 22nd Feb and mailed to [protected]@tatadocomo.com multiple times with no response.
I had recharged my docomo 3G e-stick ([protected]) online on 30th January with my credit card. Due to the wrong information provided by your customer care folks, the recharge was done twice. I have since then made ~50 calls and wasted more than 5 hours with customer care people, repeating the same story and being on hold for more time than you can imagine. The customer care guys are no help & the next escalation level is more ridiculous. They only understand your problem but will provide no resolution.
I request you to please look at the issue and resolve at the earliest.
P.S: I am sure even with your pathetic database, you will still be able to find the rest of my details through my account to get in touch with me.
Thanks,
Suma H S
This is to inform you that I had raised a complaint on 22nd Feb and mailed to [protected]@tatadocomo.com multiple times with no response.
I had recharged my docomo 3G e-stick ([protected]) online on 30th January with my credit card. Due to the wrong information provided by your customer care folks, the recharge was done twice. I have since then made ~50 calls and wasted more than 5 hours with customer care people, repeating the same story and being on hold for more time than you can imagine. The customer care guys are no help & the next escalation level is more ridiculous. They only understand your problem but will provide no resolution.
I request you to please look at the issue and resolve at the earliest.
P.S: I am sure even with your pathetic database, you will still be able to find the rest of my details through my account to get in touch with me.
Thanks,
Suma H S
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I think as your Call center executive are lack of knowledge & awareness & Now This replying mail from your side is also viewing the lack o[censored]nderstanding as same.
I already mention in trial mail whatever you have required If you read properly then you can easily understand my problem & able to resolve but this kind of thing shows HOW CUSTOMER SERVICE YOU CAN PROVIDE ?
More ever, I again mention your required details but pls ensure read properly & if not able to understand then call undersigned ([protected])
Which handset you are using.-GALAXY SIII ( Already told in every mail)
Which Access Point used by you.(As you Provide me)
What symbol is Displaying.(If Internet is not working ? How Symbol can display ?
How it is Displaying.-(If Internet is not working ? How Symbol can display ?-NOTHING SHOW
Is it related to Particular Time- Unexceptionable question If Internet is not working ? then How can recognize particular time-24 HOURS
Is it related to Web Site.Unexceptionable question If Internet is not working ? then how can you access website ?
Is it related to Specific Area. -Till yet not working in any AREA ( AGRA.UP WEST)
Are you trying with PC or Mobile.- Already Mention (Using in MOBILE_GALAXY SIII)
Which GPRS Voucher/Pack you have Subscribed.-Already Mention (Using in 250/- recharge with 3G facility upto 1 GB Free)
At present what was the your Speed.-OH GOD Very Bad First Expression From you Guys-I THINK I COMPLAIN FOR INTERNET IS NOT WORKING-GO WITH MAIL SUBJECT
Issue Sub Area.-INTERNET
Landmark.-Already ID Given ( Maithan, Agra)
Pin code Already Mention in ID ( 282003 ).
Signal Point.For calling its Good but Internet is 0
Duration of Problem.24 Hours
Error Message.-Nothing, because INTERNET IS NOT WORKING
Alternate number.-Already given in every mail ([protected])
Hope you can understand What you are asking ? Now Pls Provide me any solution to Ignore asking these Foolish questions & Avoid Delay.
I want to Inform you one thing more because you are not able to check in your system (As Usual, Your systems are not working)
That If I dialed at your no *111*1#, It shows only MSG PACK not showing INTERNET BALANCE.
WHY YOU ARE CHEATING WITH CUSTOMERS LIKE That ???
HOPE YOU AWARE NOW.
CALL ME ([protected]), if Still not able to understand.
If Still i have not recieved any solution from your side, then Pls See your negative feedback in Social websites & More...
Harrased by TATADOCOMO Operator.
Ashwani Sharma
[protected]
On Sat, Dec 1, 2012 at 11:39 PM, <[protected]@tatadocomo.com> wrote:
Dear Mr.Ashwani,
Greetings of the Day! .
This is with reference to your email 1-DEC-2012 regarding network related issue for your TATA DOCOMO number [protected].
We regret for the inconvenience caused to you.
We would like to request you to send us below mentioned details so that we can assist you further to resolve your issue at the earliest:
Which handset you are using.
Which Access Point used by you.
What symbol is Displaying.
How it is Displaying.
Is it related to Particular Time.
Is it related to Web Site.
Is it related to Specific Area.
Are you trying with PC or Mobile.
Which GPRS Voucher/Pack you have Subscribed.
At present what was the your Speed.
Issue Sub Area.
Landmark.
Pin code.
Signal Point.
Duration of Problem.
Error Message.
Alternate number.
Kindly provide us complete details so that we can go ahead for further verifications.
For further clarifications call us at 121 from TATA DOCOMO number.We are also available at[protected].You can write to us at [protected]@tatadocomo.com.
Assuring you of our best services at all times.
Warm Regards,
Avradeep De.
Customer Care - TATA DOCOMO
-----Original Message-----
From: shwn.[protected]@gmail.com
Sent:[protected]:38:13.0
To : [protected]@tatadocomo.com
Cc: nodal.[protected]@tatadocomo.com, [protected]@tata.com, [protected]@tata.com, rajeev.[protected]@tatatel.co.in, Appellate.[protected]@tatadocomo.com
Subject: Re: 3G Internet is not working-Bad Customer Service~~M11387487
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________
Hi Barkha,
I have already use this thing which u told me about & For your Knowledge
Pls "this is Auto in my mobile phone (Galaxy SIII)" but same is not able to
access.I am requesting you Pls look in to with actuality or arrange to call
me ([protected]) so that i can tell you properly because my whole 250/-
recharge is going waste.
Rgds
Ashwani
[protected]
On Sat, Dec 1, 2012 at 2:34 PM, <[protected]@tatadocomo.com> wrote:
> Dear Mr.Sharma,
>
> Greetings of the Day !
>
> Thank you for your e mail dated[protected].
>
> I am extremely sorry to learn that you are unable to use the services of
> your mobile number [protected] at UP West.
>
> We would like to inform you that for Internet access, we would request you
> to kindly do the manually HVC setting for your Android handset:-
>
> 1.Go to Menu
> 2.Settings
> 3.Wireless & Network Settings
> 4.Mobile Network
> 5.APN Settings
> 6.Create new APN
> 7.Enter APN name as : Docomo
> 8.APN: TATA.DOCOMO.INTERNETHVC
> 9.Save
> 10.Make it default.
>
> For further clarifications call us at 121 from TATA DOCOMO number. We are
> also available at[protected]. You can write to us at
> [protected]@tatadocomo.com.
>
> Assuring you of our best services at all times.
>
>
> Warm Regards,
> Barkha Sha.
> Customer Care - TATA DOCOMO
>
> Visit us at www.tatadocomo.com for latest offerings.
> Dial ##002# for all divert cancel
>
>
> -----Original Message-----
> From: shwn.[protected]@gmail.com
> Sent:[protected]:46:05.0
> To : nodal.[protected]@tatadocomo.com, ravindran.[protected]@tatacommunications.com,
> [protected]@tata.com, [protected]@tata.com, rajeev.[protected]@tatatel.co.in,
> Appellate.[protected]@tatadocomo.com, [protected]@tatadocomo.com
> Cc: null
> Subject: Re: 3G Internet is not working-Bad Customer Service~~M11382654
> [Note: Please don't change the subject for internal tracking purpose and
> immediate action.
> _____________________________
>
>
> Hi Tata Docomo,
>
> >
> > I would like to Inform you that I am TATADOCOMO New User with having no
> > [protected] with your Recharge facility 250/- with internet 3G Free upto
> 1
> > GB.
> >
> > I am using Galaxy S3 & When I Purchased the Sim.On First Day My Internet
> > was Working but Next Day My Internet facility was stop.I try many times
> at
> > your call centre executive.He told me that YOUR SYSTEM IS HAVING
> TECHNICAL
> > PROBLEM & then They are not able to give reply.
> >
> > So can you pls Give some answer (If Responsible) of below question & Help
> > me.
> >
> > 1. I am New User with your Operator but this kind of services I accepted.
> >
> > 2. I Upgrade 250/- rs for 3G only but its worst & still not working ??
> >
> > 3. Why your call centre System is always not working ?? Are you working
> as
> > Good Operator & in MNCs??
> >
> > 4. Is this a Services you will provide to your Customers ??
> >
> > 5. Can you Pls Explain ?? or able to resolve my problem
> >
> >
> >
> > Hope you revert if you want to maintain your customers ?
> >
> >
> > Regards
> >
> > Ashwani Sharma
> >
> > [protected]
> >
>
>
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>
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> Access to this communication by anyone else is unauthorized. Any printing,
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>
DISCLAIMER AND CONFIDENTIALITY NOTE:
The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.