[Resolved]  Tata Docomo — Improper Bill

Address:

Chennai, Tamil Nadu

Hello,
My tata photon num is [protected]. I recently posted a complaint regarding my bill issues. A guy from customer care called me and asked me regarding the details of the problem. He finally asked me to send the screen shots of my usage details found in My account region in www.tataphoton.com. I have sent the screen shots. But even before solving my issue i got a mail saying my complaint is closed. My complaint number was[protected]. ok here is my problem. I changed my tataphoton prepaid connection to postpaid before 3 months. Ever since that i have this problem in my billing. The usage details shown in My Account of tataphoton website will be perfectly all right. But when i receive my bill the usage details shown in it will be completely different the usage details shown to me in the website. This is happening for 3 months. i am so keen on my usage details and i use to check my usage details daily. i know how much num of mins i had used at the end of each billing cycle. But 2 things happened in my bills.

1> The peak usage will be greater than the peak usage that i used and the off peak usage will be lesser than the off peak usage that i used (this happened at the billing cycle 05/03/11 to 04/04/11)

2>The off peak usage will be greater than the peak usage that i used and the peak usage will be lesser than the peak usage that i used. (this happened at the billing cycle 05/04/11 to 04/05/11)


With this i am quite sure that even my first bill (billing cycle 05/02/11 to 04311 ) would have had one of these 2 problems. Coz even in my first bill i felt like i am over billed, but i was not sure of my usage. But in My second bill it was conformed that my bill had mistakes, as i was so sure abt the num of mins i have used at peak and unpeak hours. In the bill my unpeak usage was lesser than what i had used and the peak usage is greater than what i had used. I had sent mails regarding this issue and they sended me the itemized bill in Excel format. Even in that itemized bill, the total usage was same as the usage given in the bill but the total usage in peak hours and off peak hours didnt matched with the usage detail provided in the bill. But even after repeated mails regarding the un matched itemized bill i didnt get the problem solved and all i got is irrelevant reply to my mails. Then i went to a tataindicom office at Anna Nagar, Chennai. They showed me a itemized bill which had entirely different usage details from the itemized bill which i got in mail. It was really a headache and i paid my bill and decided to make sure abt the usage of the forthcoming month. And even in this month i have faced the same problem.

I have used 3500 mins in peak hours but my bill shows that i have used only 2691 mins. And i have used only 4061mins at off peak hours but my bill shows i have used 4978mins. (thank god that at least this month the usage didn't exceeded my free usage even after miscalculation)

To make sure not to get fooled i have taken screenshots of the usage details showed in their website. I have approached tata photon office and they say their system dont have features to calculate the peak and off peak usages separately in the itemized bill. This thing is really eating my busy hours for nothing. I mailed them regarding this problem in detail. But all i got is a one line foolish reply saying "U have been charged as per our system details". And this is gona be the last time i am trying to solve this problem. Please solve this issue with high priority. I have attached the screen shots which i have taken on 5th May 2011.