[Resolved]  Tata Docomo — deduction of balance

PLEASE HELP ME

SIR
I AM USING TATA DOCOMO ON MY MOBILE ,I AM GETTING TROUBLE WITH DEDUCTION OF BALANCE BY SENDING MESSAGE LIKE (SUBSCRIBING FOR HUSTLER VIDEOS,PLAY BOY UNSEEN VIDEOS) I HAPPENED 7TH TIME FOR ,CUSTOMER CARE IS NOT AT ALL RESPONDING WHEN I CALL THEM THEY SAY CALL AFTER 3 HOURS IF I CALL THEY EVEN CUT MY CALL ,,I AM GETTING MESSAGE FROM (TD-JUMWAP),MY MOBILE NO IS [protected]

Hi sir
I recharged my mobile for 150rs on 10/02/12 and I had activated a internet plan too.I still had 1500mb left to use on 11/02/12.I downloaded 500mb of data by 11/02/12 evening...I don't know how but 135rs and 1000mb were deducted...when I called the customer care they said that my balance was deducted because I used too much of data...but I'm confident that I didn't use 1500mb of data in just 12hours...I have experienced the same problem before please look into my problem...my no in [protected]

They have deducted balance from my account without giving any notice to me .

My mobile number is [protected] . my balance is deducted by rs. 25 on 23/03/2012 for unnecessary services.

so please resolve this.

I am Piyush Kumar and service provider company tata docomo, not pre information deducted my balance from my mobile no. [protected]. on date[protected] talk with customer care at morning, customer care return my balance. but at evening again activate service (versms) without any information and deduct my balance.

My no. [protected] daily i had message that u have been charged rs5.0 for using ta-jumwap. However i had not activated any such service. Help me.

Ive been charged Rs.30/- initially for some services. I rang up to the call center regarding this and they told me that they will refund me Rs.20/- immediately and Rs.10/- will be refunded in 24 hours. I've got Rs.20/- immediately. Its been a week i have not got Rs.10/- back. Every time when i call a customer care executive they are telling me to wait another 24 hours. Like this 168 Hours have gone and there was no response from DOCOMO.
On[protected] I spoke to your customer care Executive Named "Aarthi" at 06.40PM. She Told me that this Rs.10/- will be refunded in another 24 Hours. As DOCOMO's IVRS Voice Says that those calls may be recorded for Voice training Purpose, Which can be used for cross verifying the same. When I receive Rs.20/- initially, I got some messages from DOCOMO as "Thank you for sharing balance related Queries..... etc.." But after that every people who attend my call says that I'll get some message when the amount is refunded. I never get any messages. Once Customer Care Executive said that i ll get the refund by 3 hours. That was also became lie. I 've been totally disturbed because of this for Past one week.

Beside this, i got a message yesterday[protected] that ill be charged Rs.10/- for some Mirchi Services on 5th of may 2012. I also got a Toll Free no. to deactivate the same. I tried to call and the call was disconnecting. It did not connect. So i thought of doing the deactivation work today[protected]. But on[protected] Morning itself Rs.10/- has been deducted for the same, Ive not activated any of these services. When i try to call customer care its not connecting. Every time It says that, "Our customer care Executives are Busy with Other Customers please write to [protected]@tatadocomo.com" and the call gets disconnected automatically. If they are talking to other customers, am i not a DOCOMO Customer? Regarding these Queries I visited to the nearest TATA Docomo Showroom Which is at Tamilnadu, Chennai, Chromepet, Radhanagar. There, I've Got very Good answer from that Executive. She says that only two times a customer can call to Customer Care. But Today I never spoke to Customer Care, Still i am unable to connect. If a customer has some Query for more than twice where we will ask other than Customer care? Now my Problems are unsolved and remains unanswered.


They said ill get back my money in another 24 hours and i never got back the amount. The above request no has been closed without solving my query.
GBL[protected] - complaint no.

Mobile no [protected]

Dear Vignesh,

Please be informed that upon checking with our records no wrong deductions have been found. Hence we are unable to process your request of refund. Also be informed that as per our records there is no VAS pack activated in your number.

Thanks and Regards
Customer Care
Tata DOCOMO

See i 've mentioned you in detail. Initially i got deduction for magic sms. Rs.30/- has been deducted and only Rs.20 has been refunded. What about the balance Rs.10/-? Please check the same from your side. and Another Rs.10/- has been deducted for Mirchi Mobile which is also not refunded till date. check the details correctly. AFter all these deduction i went to TATA store and made a request to De activate all VAS if any activated already.

I've mentioned the dates. please check details before 30th April 2012..

Hi my mother is using the Docomo connection no: [protected] From few days she is facing unnecessary deduction. She is losing 5 Rs per day from her balance. She tried calling customer care many times they told its due to IPL but most of the time they neither receive her call nor resolved her problem.

She doesn't know any thing of Cricket. She even requested to stop this IPL service but till now there is no action taken.
Kindly return my mother's balance.

Rs. 5/- deducted every day from my docomo number

Kindly do the needful

Lavika Chopra

my mobile num [protected] using sim connection of tata docomo...problem is they start a new service everyday without my permission or which i didnt subscribed...and they deducting my balance regularly...i m fed of it...today they start mobile tv service on my mobile...and they charged rs 10/- for it...which i didnt subscribed...it happens so many times...i m so angry...and also it is unfair...i want my balance back...and in future i dont want these services again..

Dear Manisha.

Please be informed that as upon checking with our records the amount of Rs. 30 has been already credited to your account. Also be informed that as per your request VAS service has been deactivated.


Thanks and Regards
Customer Care
Tata DOCOMO

COMPANY WRONGLY DEDUCT MY 3 RS

AS PER ADVERTISEMENT MSGS ON 125 IS TOLLFREE

WHEN I SEND MSG HELP ON 125 COMPANY DEDUCT MY 3 RS

[protected]

tata docomo deduct my 3 rs
as per thems advertise msgs on 125 is tollfree for any inqury but when i send msgs i.e. help on 125 they deduct 3 rs

my mobile no is [protected]

still not resolved

Dear Sandip,

Rs.3 has been deducted from your number on 17-Jun-2012 for the vas service BUONGIORNO and request to dial tollfree number 155223 to deactivate the service

Thanks and Regards
Customer Care
Tata DOCOMO

i am waiting since 28 June for reply, but they didn't response and also deducted more rs 5. so please help me.. if they don't response and refill my balance then i shall change my network to aircel...