Tata Docomo — DISCONNECTION | |||
I have been a docomo customer for nearly 2 years now and i have been getting disconnected nearly once every month in relation to documents.... DISPITE RESUBMITTING DOCUMENTS.... either documents not recieved and now for the nth number of time i m getting disconnected as documents submitted are incorrect .... i have been giving my documents for the nth number of time to get my connection reactivated ... and this is really a harassment on your part IT IS YOUR JOB TO TAKE CARE OF THE DOCUMENTS WE SUBSCRIBERS SUBMIT.... (OR IS IT JUST GOING OUT TO WASTE) INITIALLY YOU LOST MY DOCUMENTS SO I SUBMITTED AGAIN AND AGAIN .... NOW YOU HAVE CROSSED MY LIMIT OF PATIENCE AND TOLERANCE .... I AM NOT ABLE TO CONTACT CUSTOMER CARE !!!! ALL BUSY WITH OTHER CLIENTS .... EVEN IF I WOULD HAVE CONNECTED .... NOBODY EVER KNOWS WHAT THE HELL IS THE PROBLEM .... AND ALWAYS A LAME EXCUSE THAT "DOCUMENTS ARE NOT RECEIVED" IS GIVEN... I DONT HAVE THE TIME AND ENERGY NOW TO REPEAT SUBMITTING MY DOCUMENTS EACH AND EVERY TIME U MISPLACE IT / LOSE IT / OR WATEVER THE HELL YOU DO WITH THE DOCUMENTS.... I NEED A PROPER SOLUTION ... A PERMANENT ONE .... my number is [protected] with karnataka circle ... i had done MNP from airtel to docomo.... and i donno why i did it now .... ill have to go back to airtel i suppose .... this is complete nonsense and irresposibility on ur part. consumer harassment to its maximum FWD: [protected]@tatadocomo.com, appellate.[protected]@tatadocomo.com Was this information helpful? | |||
 14 Comments | |||
Comments
Thanks, but why the mobile set hanging when i insert tata docomo simply.even almost all mobiles.
Please solve my problem.
Thanks
Prem
Please solve my problem.
Thanks
Prem
Sir,
Last 21st April I got a rental connection from one of the Distributor of TATA DOCOMO M/S Balaji Tirupati (OWNERS MOBILE NO.[protected], NAMED MANTU BABU,) situated at (Salt Lake,Kolkata).The mobile no is [protected]. The name of the Executive is Mr.Nitesh Sharm, after the verbal discussion with him, he said that the line was activate with in 06 hrs, but surprisingly the line was activate on 24th April, and after that the line was (outgoing) bared on 27th April, As a customer I called several time to the customer care but they said that the line was not TATA DOCOMO Line, So as a customer under your your authority request you that I dont want to continue the same no. Please acknowledge the same.
Regards
Kunal Mitra
06-05-12
Last 21st April I got a rental connection from one of the Distributor of TATA DOCOMO M/S Balaji Tirupati (OWNERS MOBILE NO.[protected], NAMED MANTU BABU,) situated at (Salt Lake,Kolkata).The mobile no is [protected]. The name of the Executive is Mr.Nitesh Sharm, after the verbal discussion with him, he said that the line was activate with in 06 hrs, but surprisingly the line was activate on 24th April, and after that the line was (outgoing) bared on 27th April, As a customer I called several time to the customer care but they said that the line was not TATA DOCOMO Line, So as a customer under your your authority request you that I dont want to continue the same no. Please acknowledge the same.
Regards
Kunal Mitra
06-05-12
"Dear Kunal,
The inconvenience caused is deeply regretted. Please be informed that as per checking our records your number is in active state only.
Thanks and Regards
Customer Care
Tata DOCOMO
The inconvenience caused is deeply regretted. Please be informed that as per checking our records your number is in active state only.
Thanks and Regards
Customer Care
Tata DOCOMO
Kerala, i am working as a software developer in TCS and took a tata docomo sim in kerala 1 month back.From next day onwards , i was getting sms like submit your documents ,Then i asked the shopkeeper and he told me like dont consider those sms .finally ,Three days back customer care called me and asked me submit your documents again to continue the services .So i submitted my documents again to the same shop.But now outgoing is stopped.I am very dissopointed with this service and the customer people cant even speak to us in English.Kindly solve my problem immediately otherwise i will definitely take some action .My number is [protected].The customer care people disconnecting my call everytime without speaking and saying "i am transferring my call to my .... "..This is such a bad service from kerala docomo..
I
I
Dear Customer,
We would like to inform you that as per our records we found that your number is blocked due to non submission of documents. Hence, we request you to visit the Tata Docomo outlet where you submitted the documents in this regard.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We would like to inform you that as per our records we found that your number is blocked due to non submission of documents. Hence, we request you to visit the Tata Docomo outlet where you submitted the documents in this regard.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Namaste Ankit,
We would like to inform you that your concern listed 08 Jan 2013 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We would like to inform you that your concern listed 08 Jan 2013 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Dear Ankit,
The document has been updated in the account and the number has been activated from 09-JAN-2013.
Thanks and Regards,
Customer Care,
Tata DOCOMO
The document has been updated in the account and the number has been activated from 09-JAN-2013.
Thanks and Regards,
Customer Care,
Tata DOCOMO
This is preeti reddy despite constantly making call to the back office visiting branches of tata docomo and writing letter for disconnection of there broadband service this beggers have been constantly harassing me for bill payment. since nov 2012 I have been trying to get disconnection but this people not once have confirmed disconnection pathetic service needless to say they don't want to disconnect so that they can keep pilling bills.
I bought the Tata Docomo 3G Dongle in Jan 2013. The speed was very bad and I applied for disconnection of Service in early Feb..2 months and 2 service requests later[protected] and[protected], all I get is a 100 phone calls from Customer Service asking the reason for disconnection. I have already confirmed plenty of times that I want the service disconnected. To my surprise, I find that that Tata has also been billing me for the last 2 months and are now claiming about a 1000 bucks in spite of me not having touched the dongle since I put in the first service request. Tata Docomo is not only ruining the goodwill that Tata had but also creating new world records in poor customer service. Apart from standard replies over the phone and pasiting templates in e-mail, they are not capable of providing any othetr service.
If anyone from Tatat Docomo miraculously wants to get in touch with me, my # is [protected]
If anyone from Tatat Docomo miraculously wants to get in touch with me, my # is [protected]
Dear Customer([protected]),
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,
We tried to speak to you personally to understand your concerns regarding the billing issue. However, we are unable to contact you, since your call was not reachable.
Hence, we would like to inform you that as per our records we found that there is no wrong billing and you have been charged correctly as per your usage and there is an outstanding amount of Rs. 1449 in your account and request you to clear the same.
Thanks and Regards,
Customer Care
Tata Docomo.
We tried to speak to you personally to understand your concerns regarding the billing issue. However, we are unable to contact you, since your call was not reachable.
Hence, we would like to inform you that as per our records we found that there is no wrong billing and you have been charged correctly as per your usage and there is an outstanding amount of Rs. 1449 in your account and request you to clear the same.
Thanks and Regards,
Customer Care
Tata Docomo.
I have two tata docomo numbers, as im not using these two numbers simply im paying the bill as its a postpaid connection. so i want to cancel [protected], [protected] these two tata docomo numbers.
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i have tata docomo prepaid number [protected].Connection taken in 2009. But from 3rd jan 2011 it is disconnected.When i asked cust care they replied we can't do anything,u have to submit ur document. But how could they disconnet my no. Without any prior information.I can't submit the doc now because i am on ship at anchorage. And on 1st jan 2011 i activated gprs of rs5 but rs 95 deducted from my balance.Now they are saying u hv activated this plan but i am damn sure that i tried to activate plan of rs5 and i press 1 to activate this plan. This is cheating that u press any button but only get what they want. As i am regular user of airtel gprs and i hv no complain to them.
Pls if possible pay some attention on my issue as i am suffering from disconnection.
Brgds thanks
Prem prakash
[protected]