[Resolved]  Tata Docomo — No Service

Address:

Pune, Maharashtra

HI

i have called TATA DOCOMO PHOTON, since i was not able to see my usage details pade in website . i called them thrice for the issue and also troubleshoot with their technicians .But still the issue is not resolved .

They have also not sent be the bill and any other way
to see the usage details so that i can track my details for internet usage .

Now they have disconnected by connection , since usage details reach 1500 Rs . how ever i also mentain a data tracker for internet at home which shows i have only used 3.2 GB and my plan has 5 gb free .

Photon no :[protected]

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461433
Inboxx

cs.[protected]@tatatel.co.inDear Mr. Ostawal, Greetings for the day! This is with reference to your email...
Apr 30 (11 days ago)
Dear Mr. Ostawal, Greetings for the day! This is with reference to your email...



cs.[protected]@tatatel.co.in
Apr 30 (11 days ago)

to priyank.ostawal, me


Dear Mr. Ostawal,

Greetings for the day!

This is with reference to your email dated 30/04/12 regarding unable to check usage details for your Tata Data device number [protected].

We sincerely regret the inconvenience caused to you.

Please be informed that we have registered your complaint related to unable to check usage details with docket number[protected]. The same will be resolved by 02/05/12 09:01 and you will be duly notified upon closure. Kindly make a note of this docket number for your future correspondence.

For any further queries, please get in touch with us on our 24/7 toll-free helpline number[protected] & we'll be glad to assist you. We request you to keep your TATA Photon number handy / accessible when you call us to facilitate us to service you on call.

Now you can manage everything about your account by logging on to our website www.tatadocomo.com. Its a quick and easy process. All you need to do is register on ‘My Account’ which enables you to know your daily usage, to make bill payments, view & download bills, check last payment made details etc.

We appreciate and looking forward for your continued support to help us in our effort to provide you the best of our services.

Warm Regards,
Kumar Gaurav
TATA Docomo- Customer Service

-----Original Message-----
From: priyank.[protected]@accenture.com
Sent: [protected]:11:18.0
To : cs.[protected]@tatatel.co.in
Cc: [protected]@gmail.com
Subject: currect Usage Page not coming~~M7461433
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hello ,

With reference to our phone conversation please find below the screen shots of the webpage for checking the current usage .

When ever I login to my account and click on current usage , it gives the window again to login inside it .

[cid:image001.[protected]@01CD26C0.EAAA2D50]

[cid:image002.[protected]@01CD26C0.F6ED8530]

Thanks and Regards

Priyank K Ostawal
PCS Capability Management Team
Accenture Services Pvt Ltd
PDC 1, Tower 5, Magarpatta Cyber City, Pune
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