[Resolved]  Tata DoCoMo / Online Recharge — Recharge not happen.. but amount debited from my bank a/c

Address:Chennai, Tamil Nadu

Hi All:

Yesterday I had recharged for Rs.111 in Tatadocomo online prepaid.. but still now no confirmation is made and the recharge amount is not added, but my amount was deducted from my Bank A/c.. Now I have lost Rs.111 unnecessarily which can be given to a beggar instead of Tatadocomo.

My mobileno. [protected]
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Apr 19, 2017
Complaint marked as Resolved 
Verified Support
Mar 13, 2012
Tata DoCoMo Customer Care's response
Dear Mr. Bhoir,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, as per our records we found that there is no issue with recharge we kindly request you to try to recharge your mobile once again and do get back to us if problem persists again.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.
Complaint comments 

Comments

I am ALLWIN.B from ciombatore. I've done online recharge for 100RS using Tata Docomo online recharge facility around 11a.m IST yesterday(20/12/2011). The mobile number is [protected].

Then I entered my CUB Debit card details to do online payment. After submitting all the details the website timeout giving a server error. 100RS has been deducted from my account but mobile has not been recharged.
My transactiom id is:MSPD[protected].
Kindly look into this matter and either refund back my money into my account or recharge the mobile.

Thank you,
allwin.b

Tata Docomo — recharge complaint

hi

i recharged 100 rs/- using tata docomo online recharge portal via sbi internet banking.
my balance cut but company give no balance i already mailed my transaction details in 03/02/2012 and 06/02/2012
my transaction details MSBI[protected]G90150845 TRANSACTION TO[protected]

Tata Docomo — docomo account money debited

Dear Sir,

I am Ajay Kumar Napit from Bhopal Having Connection TATA DOCOMO Mobile([protected]) in bhopal The problem is that while surfing in my mobile on the date of 11 feb 2012 suddenly i got message my inbox which came from TA-HUWWWAP (Thanks for downloading Valuepack : Fun Unlimited on TATA DOCOMO 3G Life WAP Service. You've been charged Rs. 49.0/-.)

but i have'n use any kind of that service They deduct wrongly amount on my TATA DOCOMO account and now they are not giving me refund that amount 49rs. . they say that u have click & downloaded CONTENT and charges taken. that is totally false. i didn't download any content. so please rectify this error as per as soon.

Regards,
Ajay Kumar Napit

Tata Docomo — not refund payments

I am yogesh ghule .from kondhwa . i was 6 member buy the tata docomo sim cards . in 8000/- in in past 1 months ago .but our cards is not activate .then i was call the customer care .but he was not recive my call .
then how is next me.
tata docomo is fake company.
S, sir my also Foolish very bad net Work,

TATA Indicom — my sim card not work

from last 5 day i try to recharge my tata phone but all time they show network error .i call customer care at list 15 to 20 time but they can't give me a suffusion answer . from 9-3-2011 to[protected] i cant get my phone recharge thats why i face so many problem pls help me out. my number is [protected]

Tata Docomo — did not get recharge

from last 5 day i try to recharge my tata phone but all time they show network error .i call customer care at list 15 to 20 time but they can't give me a suffusion answer . from 9-3-2012 to[protected] i cant get my phone recharge thats why i face so many problem pls help me out. my number is [protected]

Online Mobile Recharge — Amount debited but recharge failed

Hi I am SK Faraj Ali , today i recharge 100 INR twice through http://www.rechargeitnow.com/ . money already debited 200 INR from my account but i wont get recharge my mobile No . [protected] . please kindly do the needful

Tatadocomo — not get balance but still deducted money from my bank a/c

i recharge my tatadocomo no [protected] with rs 51 but i don't get any recharge but still 51 rs deducted from my bank a/c so refund my money or recharge of my no with this money........ otherwise i'll not use this services any more.......

Tata Docomo — Recharge Unsuccessful & still amount deducted from bank account

Dear Team,

I have done e-recharge on my tata docomo no. ([protected]) with Rs. 65 recharge was unsuccessful but it is showing successful & amount for the same is deducted from my hdfc account. Find below screen shot for your reference.

Kindly look into the same & credited same amount to my tata docomo acct.

Looking forward to your prompt & positive reply

Regards,

Shweta Soni
[protected]

Tata Docomo — unnecessarily online recharge money deduction

My name is Atul soni,My mobile number is [protected].I have done online recharge of INR25.00 on 10 may 2012,but I didn't get balance in my mobile and amount has been deducted from my account.Please take necessary action against it.
Hi Atul,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO
Dear Atul,

Please be informed that as per the process, within 5 to 7 working days amount will be re credited to your Bank Account.

Thanks and Regards
Customer Care
Tata DOCOMO

Tata Docomo — recharge not happened but lost money from account

I HAD DONE ONE ONLINE RECHARGE OF TATA DOCOMO..I LOST MONEY FROM MY ACCOUNT BUT THAT RECHARGE I DIDN'T GET.
Dear Dilna,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.
You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.
my account balance is getting deduced per day by rs 1 when we call the costumer care they ask to call after 4 hrs as there computer is not working or simply the phone is disconnected. in m really in trouble please hep me

Tatadocomo — amount is debited but mobile is not recharged.

we made a online recharge with IOB debit card on 25/7/12 but my mobile was not recharged and amount is deducted from the card.
Hi,

I recharged [protected] with 50rs but recharge failed and money was debited from my SBI account.on 06-aug-2012
and the online payment details are as follows


MSBI[protected]IGC0844728 TRANSFER TO [protected] BILLDESK TRANSACTION A.


Please look in to this.


Thanks,
Venkat.
i have tried online recharge in Tata Docomo website. Money was debited from the bank. But I didnt receive TopUp.Kindly return my money back to my Bank account.

Mobile Number: [protected]
Date:[protected]
Time: Between 9:00 pm to 10.50 pm

Details received from bank as follows:
Narration:POS [protected] TATADOCOMO-Billdesk
Cheque/Ref.no: 4142443
15/11/12 POS [protected] TATADOCOMO BILLD 16/11/12 150.00
hi,
My name is Kannan, i recharged with a amount of Rs.200 through online,
The recharge was not succusfull, but the amount got deducted from my ICICI bank.
I have been raised a complaint and folllowing up with these docomo team but no solution.
The worst telecome provider i have seen,

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