[Resolved]  Tata Docomo — Payment for poor service

Address:Tamil Nadu

Dear Sir/Madam,

I took TATA Docomo 3G connection an year back, I was given a demo service by the TATA DOCOMO salesman before I bought the 3G connection. At the time of DEMO I got a very good speed and as I was promised I will get the same service when I buy the 3G connection. So I bought the connection but from day 1 I never got that speed, in-fact speed was much less than promised (My mobile internet connection was faster than 3G). I called customer care to raise an complaints for this issue and everytime I was given a different number by TATA DOCOMO guys and when I called on those numbers I was again given a different number. Frustrated with their poor service, I sent an email for the cancellation of my 3G connection and again there was no reply for my email. I finally managed to get a guy on phone who listened to my problem and after doing an investigation he suggested that in your area we can't provide you 3G speed and not sure why someone would offer you 3G service there and when I said I am paying 750 for this service, he said please call customer care and ask them to change the price or if you want we can cancel the service as we can't give 3G service at your location. And with all this I again sent an email for the cancellation of my services and this was within 2 months of my services for which I had paid Rs. 750 per month in advanced. Now since they didn't responded to my cancellation email ASAP that doesn't mean I would pay for their laziness (If they don't respond to my email in 1 year then it doesn't mean I would pay the rent for that 1 year).
Now after almost an year I got email from TATA DOCOMO that 1 month rent is pending to be paid by me, failure of that would result in CIVIL case against me. I forwarded all the email chains which I had with TATA for cancellation of my services to VANI (From Tata Docomo) and again she didn't responded to my email then and now again after 2 months I got another email from some advocate on behalf or VANI that a case has been filed again me. It's really frustrating and irritating to see such kind of emails when they are not ready to accept their fault. I had already wasted my Rs 1500 which I didn't ask back considering the pain it would take to get those 1500 and now they are instead asking me to pay more for the service which I didn't use and I didn't requested.
Please help me and take serious action against them for not giving proper service for which they promised and charged. Please find the email chain which I had with them.



Pawan <[protected]@gmail.com>

May 24


to VANI


Hi,

I have long back requested for the cancellation of this service because of the poor service which I got from Tata Docomo. And I did got a reply from Tata Docomo that my request has been processed and my connection has been cancelled.
I paid 750 per month for the service but it was a complete waste for me since I wasn't hardly getting good speed, my mobile internet connection was faster than your Tata Docomo when I was promised by your sales man that I will get 3G speed. And when I complained many times about your services, I hardly got a response everytime I called your customer care, I got the answer that sorry it's a postpaid service please call on this number and when I called on that given number, I was given new number.
I was so frustrated with your services and response to my issue, and then finally I had sent email for which I got no response. It's not my problem if you guys don't respond to emails, don't have a proper customer care to take customer's complaint/feedback then not sure why I have to pay this charge of 750 when I hadn't used it all.

IF YOU WANT I WILL FORWARD ALL THE EMAILS WHICH I HAD SENT
Regards,
Pawan


Pawan <[protected]@gmail.com>

May 24


to VANI


If you can check your email details, I had requested for the cancellation of your services on 8th September on email, and til then I had already paid 1500 for 2 months advance so now because you guys didn't responded to my request of cancellation at that time, not sure why do I have pay for that. I have already wasted 1500 because of the poor service I got from Tata Docomo.

Regards,
Pawan


VANI RAVI Dear Sir, We have received the cancellation request from you on 25-Oct-2012 a...
May 29



Pawan <[protected]@gmail.com>

May 30


to VANI, Senthilkumar, rvd.telecom, vaniravi


Sorry but If you respond to emails after a month then that doesn't mean that customer has to suffer for your laziness and bad service, first email which I had sent regarding cancellation of my account was on 08/09/2012 (see the below email chain) and when there was no response to my email I had again forwarded that same email on 14/09/2012.
And I had to sent this email since I was frustrated calling you guys on the customer care number given to me, where I spent so much of my time waiting for someone to answer my call and then hear the sentence "Sir you have dialed the wrong number, for corporate postpaid connection, please dial different number". When I wanted to buy the connection, I was getting continuous calls "Sir please buy this connection, we will give the best service and blah blah" but after I got the connection, I had to run after you guys to get service for which I had paid Rs 750 per month. Can anyone of you pay Rs 750 per month for a service where opening a normal site would take 3-4 minutes? And I reported this issue as soon as I bought the connection but there was no response to my request.

I am happy for you to file a case for this, I have all email proof with me where I had requested for the cancellation of your poor service. And if you respond to my emails after a month then that doesn't mean that I will have to pay for that 1 month.

Regards,
Pawan

Pawan <[protected]@gmail.com>

9/14/12


to TATA-IT-Support, listen


Hi,

Can any body please reply to the below email, I am really frustrated now using Tata Docomo services. Everytime I call customer care, I am giving different numbers to call and finally I end up getting no solution and no one to respond also.

Can anyone please resolve this issue or else let me know how can I close this service.

Regards,
Pawan

On Sat, Sep 8, 2012 at 5:45 PM, Pawan <[protected]@gmail.com> wrote:
Hi,

What is my account number, when I am trying to register my account it is asking for an Account number which I don't have and never got one from you guys.
I have had a very bad experience using Tata Photon, when I asked for a demo the speed was 1300 kbps and so I bought this device. But since then I have never got a good speed on using Tata photon, I called your customer care and there also I didn't get a solution for the problem.

Please let me know the procedure to cancel my connection, its a waste for me to pay 750 per month for this slow speed. GPRS connection in my mobile works faster than what.

Thanks and Regards,
Pawan




On Wed, May 29, 2013 at 8:08 AM, VANI RAVI <VANI.RAVI.[protected]@tatatel.co.in> wrote:
Dear Sir,

We have received the cancellation request from you on 25-Oct-2012 and the same got registered in the system vide docket no:[protected] and the bill amount which is pending is till the period of 29/Sep/12 to 29/Oct/12 bill, I herewith attached the bill copy for your reference, So kindly check & make the payment.

Non Payment detail:- 29/09/12 to 29/10/12 – Rs. 734



Regards
Vani

From: Pawan [mailto:[protected]@gmail.com]
Sent: Saturday, May 25, 2013 4:07 AM
To: VANI RAVI

Subject: Re: LOK ADALAT_SUMMON - Non-receipt of Payments for the Tata DOCOMO Account

Hi,

I have long back requested for the cancellation of this service because of the poor service which I got from Tata Docomo. And I did got a reply from Tata Docomo that my request has been processed and my connection has been cancelled.
I paid 750 per month for the service but it was a complete waste for me since I wasn't hardly getting good speed, my mobile internet connection was faster than your Tata Docomo when I was promised by your sales man that I will get 3G speed. And when I complained many times about your services, I hardly got a response everytime I called your customer care, I got the answer that sorry it's a postpaid service please call on this number and when I called on that given number, I was given new number.
I was so frustrated with your services and response to my issue, and then finally I had sent email for which I got no response. It's not my problem if you guys don't respond to emails, don't have a proper customer care to take customer's complaint/feedback then not sure why I have to pay this charge of 750 when I hadn't used it all.

IF YOU WANT I WILL FORWARD ALL THE EMAILS WHICH I HAD SENT
Regards,
Pawan

On Fri, May 24, 2013 at 12:54 PM, VANI RAVI <VANI.RAVI.[protected]@tatatel.co.in> wrote:
Dear Sir/Madam,

This is to inform you that we are going to file a case against you in District Combined COURT, ALANDUR due to nonpayment of Rs.734/- pending towards your Tata Docomo A/C No.[protected] Product No. [protected],

Copy of the summon will be sent to your billing address shortly.
In case of any clarification, we would request you to contact [protected]/[protected] for the amicable closure of this issue permanently.
For Online Bill Pay. Click here and make the payment without having to register.
However if you have made the payments, please ignore this mail and kindly furnish the proof of payments.


Thanks & Regards
TATA DOCOMO
Legal Team
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Tata Docomo — Not getting promised service

I received a sms saying with recharge of rs 90, I will get 200 MB of 3G internet usage and after 48 hours I will.get 924 MB. I recharged on.same day and got 200MB. But even after waiting for 3 days I did not get remaining. I contacted customer care via customer chat support. The person registered my complain and said it will be resolved in 24 hour. That did not happen. on 9-may-2012 I called cust. care, the person said that I have received sms and I was told that I will get remaining mbs that day... neither that happened. On 10-may I called again and the lady there says I have never received an sms on 5th may..
what shall I do now...

Tata Docomo — Service is poor

Dear sir,
I have purchased TATA DOCOMO 3G E stick data card with the help of just dial.The person contacted me the same day with in half an hour.He gave me the card with in couple of days after.Later he told that it will be activated in the same day , but still it has not been activated.Im calling the person he picking the call & telling that it wil b rectified in a day.But it has not yet been activated.The worst experience from the TATA DOCOMO people.Still the person has not yet activated.

Tata Docomo — bad customer care services

whenevr i try to call customer care i get the response as busy. if by chance i get connected i dont get the proper response
Dear Raja,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.
Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards
Customer Care
Tata DOCOMO.
Hi,

Thanks for getting back to me on this.

Please find the required details below:

Tata Docomo A/C No.[protected] Product No. [protected]
Email Id: [protected]@gmail.com

I am not in India now, so if you want to call me then please call me on [protected] or else we can communicate on email. Just to let you know I have already copied the email chain in my complaint summary so please go through it to understand what is the issue.

Thanks and Regards,
Pawan
Dear Mr. Kumar,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo.
Hello,

Do you have any update on this? I don't want that after 3 months I again get an email from someone in Tata Docomo that bill is still pending and a case has been registered and what else.

Thanks and Regards,
Pawan
Dear Customer,

We tried to speak to you personally on your number to understand your concerns regarding the billing issue. However, we are unable to contact you, since your call was not reachable.

Hence, we would like to inform you that the complaint docket number[protected] has been registered and will resolved soon.

For any assistance kindly mail us to [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.
To Customer Care,

I have already provided you the details, not sure why you asking again ??? Please check all the comments properly...

Thanks and Regards,
Pawan
It's quite amazing to see how seriously you guys look customer comments to resolve a problem. I clearly told you that I am not in India at the moment so if you have to call, call me on [protected].
And the problem I want to bring in to your notice is that, I have been asked to pay a month rent for the service which I didn't use at all. I didn't use TATA DOCOMO service because of the frustration I had in the first 2 months o[censored]sing TATA DOCOMO. I paid 1500 for the first 2 months which was a complete waste for me. And after wasting so much of my time and efforts I had asked to cancel the service. Now you guys responded to my cancellation email after a month and you want me to pay for that 1 month rent, since you didn't took my email the same day and you didn't processed the request.

What if you don't process a request for an year, does that mean customer should pay for that 1 year. I don't mind paying 750 but I would definitely not pay 750 to you guys for the worst service I had.

Please find below my previous update again:
===========================================
Hi,

Thanks for getting back to me on this.

Please find the required details below:

Tata Docomo A/C No.[protected] Product No. [protected]
Email Id: [protected]@gmail.com

I am not in India now, so if you want to call me then please call me on [protected] or else we can communicate on email. Just to let you know I have already copied the email chain in my complaint summary so please go through it to understand what is the issue.

Thanks and Regards,
Pawan
=========================================================
[protected] Forwarded message[protected]
From: VANI RAVI <Vani.Ravi.[protected]@tatatel.co.in>
Date: Fri, Aug 23, 2013 at 4:44 AM
Subject: Final Remainder - Advocate Notice due to non payment of Tata Docomo Account
To: [protected]@gmail.com


R.SivaKumar, B.A.BL.,

Advocate





To,

PAWAN KUMAR.PWIPRO LTD

NO 24, BHOOPATHY NAGAR, SHOLINGANALLUR, CHENNAI, 600119



Account no:[protected]

Product No:-[protected]

Product Activation Date:-8/2/2012

Product Disconnection Date:-11/10/2012



Re:-Non-Receipt of Payment



Dear Sir/Madam,

Under the instructions from my client M/s. Tata Teleservices Limited having its principal place of business 10th Floor, Tower-1, Jeevan Bharti, 124 Connaught Circus, New Delhi 110001, who have been appointed by Tata Teleservices Limited (hereinafter referred as “Company”), having its Circle Office located at Tamil Nadu to provide service for recovery of their outstanding dues from subscribers on account o[censored]sage of their services, I do hereby serve you with the following
Legal Notice:-



1. That you had subscribed to telecom services provided by Company on the terms & conditions as laid down in Customer Application Form (CAF) or Subscribed Enrolment Form (SEF) which were duly read, acknowledged & signed by you in acceptance thereof.

2. That on the basis of information/statement furnished by you in the CAF/SEF, the Company allotted you the captioned Mobile No. (s) Under the captioned Account No.

3. That you were duly serviced upon with the monthly bill(s) against usage of services, requiring you to make payment of charges mentioned therein, by a certain date, followed by repeated verbal telephonic request coupled with reminders through SMS, however, to no avail.

4. That in accordance with the terms and conditions of CAF/SEF, you were required to make timely payments in respect of the services availed by you, which you’ve failed to make despite repeated remainders and requests. After adjusting the refundable security deposit, if any, against the outstanding dues, a sum of Rs.734/- is still due and payable by you, which you have willfully and intentionally neglected to pay off. In addition to above, you are required to make payment of penal interest @2.5% per month on account of delayed payment from the date when it accrued.

5. That it is evidentially clear that you with malafide intentions applied for the connection(s) and availed the services of the Company and subsequently, willfully and intentionally evaded and refused to make the payment of dues to the company which is blatant disregard of your acceptance of terms of CAF, duly executed by you.

6. That in order to facilitate and enable you to avail the services of the Company, you had been entrusted with the services by the Company with express instruction of timely payment as on essence governing usage of the services. However, you deliberately and without any authority have not paid your outstanding bills due to the Company, which amounts to Cheating under section 420 of Indian Penal Code and also Criminal Breach of Trust punishable under section 406 of Indian Penal Code.

7. That through this notice we hereby call upon you to make the payment of the outstanding sum of Rs.734/- along with penal interest @2.5%per month to the Company from the date of notice till actual realization of the said amount, together with notice fee of Rs.500/- within seven(7) days from the receipt of this notice, failing which the Company shall be constrained to file civil, criminal, suit for recovery and other miscellaneous proceedings against you in the competent court of law and in that event you shall be fully responsible for the same.

8. Furthermore, the Company shall be free and well within its rights to share the information regarding the default on your part with other telecom operators or credit verification agencies, upon demand.

In case you have any query and or should you wish to pay off the outstanding amount, Kindly contact Mr. Senthil Kumar at [protected]/[protected]/[protected]/[protected] However, in the event, you’ve already cleared/paid off/settled the dues before receipt of this notice, please ensure to write back with a copy of receipt signifying payment of dues to:-



Tata Docomo,

NO 29/5 LDG ROAD

LITTLE MOUNT SAIDAPET

CHENNAI-600015





Regards,
It is so frustrating and bad to see, you guys can't reply when we seek any clarification or request but you guys can send this threatening emails. I never asked but now I would, please let me know who will return my 1500 back which I paid in advance for the worst network of TATA DOCOMO ?????

I already wasted my 1500 rs and now you want me to pay for the service which I requested for the cancellation but you guys got time to see my email after an month and cancelled my connection from that day.. Such a stupid logic, its a good way of making money, don't process cancellation emails on the same day but keep it with yourself for an year and then threaten customer to pay for that 1 year...


CAN I PLEASE REQUEST CONSUMER COMPLAINTS TEAM TO TAKE SERIOUS ACTION AGAINST THESE PEOPLE SO THEY CAN'T CHEAT OTHERS LIKE THEY ARE TRYING TO CHEAT ME.

Thanks and Regards,
Pawan




Pawan <[protected]@gmail.com>

6:12 PM (1 minute ago)

to VANI
I am really frustrated with such a bad behavior, you haven't responded to my emails and now you are threatening me with emails from Advocate. Give me the advocate number and I will call him and let you know about this case.
AND FOR YOUR INFORMATION, AS ALWAYS THE WORST CUSTOMER CARE SERVICE FROM TATA DOCOMO, I CALLED ON ALL THE NUMBERS PROVIDED BELOW AND NO ONE RESPONDED.

WHAT EVER YOU HAVE TO RESPOND, JUST RESPOND ON THIS:

https://www.consumercomplaints.in/my-complaints.htmldocomo-payment-for-poor-service-c843490.html

Harassment call

I am getting abusing call from this no:[protected]..

deposit

sir my name is anil and 1 month ago i have parches postpaid simcard. i give service provider RS300 for deposit they say your first bill this 300 subtract but after bill they cheat me they say this RS300 subtract after 3 month

Cancel sim activation

Dear mdam/sir i am not able to use this sim so i m facing some problems to use this sim internet not conneting fast so please cancel this sim thank u

Dont Get Balance on Special Recharge

sir, on sunday i paid 47 inr to retailer for special recharge and i dont get any balance on my account. so please check my account detail and do needful.here also i am sending you proof of my recharge details.

New link of advertisment opens every time when i start my surfing

Whenever i start my my google chrome on my laptop or phone i get started with a advertisment of tata docomo and it blocks me for further search i need you to stop this as soon as possible

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