[Resolved]  Tata DoCoMo / Prepaid — Beware: Deducted available balance in one night stating internet usage

Hi,

I have been using TATA Docomo prepaid a over a month now. Suddenly one night(26thJan, 2AM-7AM) the available balance of Rs. 311+ was deducted. This came to my notice during the day about 2pm when I tried a make a call, it said insufficient balance.

On contacting the customer care they have provided me a docket number GBL09094502 and was told that they will respond by 28th JAN 8.00PM.

There was no response until I called them on 29th JAN 11.00 AM. Their response to my call was " You have used internet for the balance".

But my phone was idle all night from 25th Jan 11.00PM - 26th Jan 12PM.
I don't know how I can respond to this kind of fraud by TATA Docomo.

So, I request people planning to switch to TATA DOCOMO, think 100 times before you make a wise decision, and also people who are already subscribers of TATA DOCOMO be wise in checking the available balance/ monthly bill and maybe switching to other safe mobile service providers as portability may be option. Or, you may be a victim of being held responsible for huge amounts if you do not have so much o[censored]sage.

Amount in hundreds doesn't matter much to the people but thousands would. I am pretty sure that TATA Docomo would have deducted Rs.3111(0r 31111) if was available that night. I wish to thank GOD from saving me from such big fraud.

Hope people using this forum find it useful.
Thanks for Reading.

Hitesh






::::::::::::The information continued here is the email responses by TATA DOCOMO ::::::::::::

Dear Mr. Agarwal,

Thank you for showing interest in Tata Docomo.

We have received your mail dated 27/01/2010 expressing concern over wrong amount charged without internet usage on Tata Docomo connection [protected].

We regret the inconvenience caused to you.

We wish to inform you that despite of our best efforts we are unable to reach you on your number, further we would like to inform you that as per the resolution given by our concern team, you have been charged correctly as per the tariff as the validity of your GPRS pack expired on 22-Jan-2010.

Please feel free to contact us for any further clarifications or assistance via email at [protected]@tatadocomo.com or call us at 121 from your TATA DOCOMO mobile phone or [protected] from non Tata Docomo mobile.

Assuring you of our best services at all times.

Warm Regards,

Dhirendra Masand
TATA DOCOMO



-----Original Message-----
From: h.[protected]@yahoo.com
Sent: [protected]:11:17.0
To : [protected]@tatadocomo.com
Subject: Re: Fraud by Tata Docomo~~M1056000, Docket number GBL0909450~~M1064767
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hello,
Please read the attachments to understand and then continue reading the current message.
I received a sms by tata docomo stating that the issue was resolved. But I dont understand what was resolved? I tried contacting customer care and my call was disconnected.

I still have not got the balance back. Please look into the matter.

Thanks.

________________________________

HITESH AGARWAL
Cell:[protected] E-mail: h.[protected]@yahoo.com





________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: h.[protected]@yahoo.com
Sent: Wed, January 27, 2010 10:00:26 AM
Subject: Fraud by Tata Docomo~~M1056000

Dear Mr. Agarwal,

Thank you for showing interest in Tata Docomo.

We have received your mail dated 26/01/2010 expressing concern over wrong amount charged without internet usage on Tata Docomo connection [protected].

We regret the inconvenience caused to you.

We wish to inform you that as per records your complaint has already been registered with the docket number GBL09094502. We request you to kindly make a note of this docket number for your future correspondence and the same will be resolved 28-JAN-2010 20:00:00.

Please feel free to contact us for any further clarifications or assistance via email at
[protected]@tatadocomo.com or call us at 121 from your TATA DOCOMO mobile phone or [protected] from non Tata Docomo mobile.

Assuring you of our best services at all times.

Warm Regards,

Sanjeev Kumar
TATA DOCOMO


-----Original Message-----
From: h.[protected]@yahoo.com
Sent: [protected]:09:10.0
To : [protected]@tatadocomo.com
Subject: Fraud by Tata Docomo~~M1056000
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hello,
My Docomo # [protected] was a carrying a balance more that Rs.300 last night(25th Jan'10) and to my notice today 26th Jan when I tried to make a call during the day showed a balance of Rs. 0. On contacting the customer care I was told that I have used the balance all night by using the internet(Which I haven't used).

My anger cannot be expressed. Why will I sit all night to use the docomo instead o[censored]sing my home internet for free (unlimited usage)? I haven't used my docomo on regular basis any time this late night.

Such fraud by docomo leads me to rethink of switching to an another superior quality network.
As such kind of activity is a complete time waste for me in this busy life.

Hope a quick action is taken in this regard.


________________________________

HITESH AGARWAL
Cell:[protected] E-mail: h.[protected]@yahoo.com