[Resolved] Tata DoCoMo / Prepaid — Beware: Deducted available balance in one night stating internet usage | |
Hi, I have been using TATA Docomo prepaid a over a month now. Suddenly one night(26thJan, 2AM-7AM) the available balance of Rs. 311+ was deducted. This came to my notice during the day about 2pm when I tried a make a call, it said insufficient balance. On contacting the customer care they have provided me a docket number GBL09094502 and was told that they will respond by 28th JAN 8.00PM. There was no response until I called them on 29th JAN 11.00 AM. Their response to my call was " You have used internet for the balance". But my phone was idle all night from 25th Jan 11.00PM - 26th Jan 12PM. I don't know how I can respond to this kind of fraud by TATA Docomo. So, I request people planning to switch to TATA DOCOMO, think 100 times before you make a wise decision, and also people who are already subscribers of TATA DOCOMO be wise in checking the available balance/ monthly bill and maybe switching to other safe mobile service providers as portability may be option. Or, you may be a victim of being held responsible for huge amounts if you do not have so much o[censored]sage. Amount in hundreds doesn't matter much to the people but thousands would. I am pretty sure that TATA Docomo would have deducted Rs.3111(0r 31111) if was available that night. I wish to thank GOD from saving me from such big fraud. Hope people using this forum find it useful. Thanks for Reading. Hitesh ::::::::::::The information continued here is the email responses by TATA DOCOMO :::::::::::: Dear Mr. Agarwal, Thank you for showing interest in Tata Docomo. We have received your mail dated 27/01/2010 expressing concern over wrong amount charged without internet usage on Tata Docomo connection [protected]. We regret the inconvenience caused to you. We wish to inform you that despite of our best efforts we are unable to reach you on your number, further we would like to inform you that as per the resolution given by our concern team, you have been charged correctly as per the tariff as the validity of your GPRS pack expired on 22-Jan-2010. Please feel free to contact us for any further clarifications or assistance via email at [protected]@tatadocomo.com or call us at 121 from your TATA DOCOMO mobile phone or [protected] from non Tata Docomo mobile. Assuring you of our best services at all times. Warm Regards, Dhirendra Masand TATA DOCOMO -----Original Message----- From: h.[protected]@yahoo.com Sent: [protected]:11:17.0 To : [protected]@tatadocomo.com Subject: Re: Fraud by Tata Docomo~~M1056000, Docket number GBL0909450~~M1064767 [Note: Please don't change the subject for internal tracking purpose and immediate action. _____________________________ Hello, Please read the attachments to understand and then continue reading the current message. I received a sms by tata docomo stating that the issue was resolved. But I dont understand what was resolved? I tried contacting customer care and my call was disconnected. I still have not got the balance back. Please look into the matter. Thanks. ________________________________ HITESH AGARWAL Cell:[protected] E-mail: h.[protected]@yahoo.com ________________________________ From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com> To: h.[protected]@yahoo.com Sent: Wed, January 27, 2010 10:00:26 AM Subject: Fraud by Tata Docomo~~M1056000 Dear Mr. Agarwal, Thank you for showing interest in Tata Docomo. We have received your mail dated 26/01/2010 expressing concern over wrong amount charged without internet usage on Tata Docomo connection [protected]. We regret the inconvenience caused to you. We wish to inform you that as per records your complaint has already been registered with the docket number GBL09094502. We request you to kindly make a note of this docket number for your future correspondence and the same will be resolved 28-JAN-2010 20:00:00. Please feel free to contact us for any further clarifications or assistance via email at [protected]@tatadocomo.com or call us at 121 from your TATA DOCOMO mobile phone or [protected] from non Tata Docomo mobile. Assuring you of our best services at all times. Warm Regards, Sanjeev Kumar TATA DOCOMO -----Original Message----- From: h.[protected]@yahoo.com Sent: [protected]:09:10.0 To : [protected]@tatadocomo.com Subject: Fraud by Tata Docomo~~M1056000 [Note: Please don't change the subject for internal tracking purpose and immediate action. _____________________________ Hello, My Docomo # [protected] was a carrying a balance more that Rs.300 last night(25th Jan'10) and to my notice today 26th Jan when I tried to make a call during the day showed a balance of Rs. 0. On contacting the customer care I was told that I have used the balance all night by using the internet(Which I haven't used). My anger cannot be expressed. Why will I sit all night to use the docomo instead o[censored]sing my home internet for free (unlimited usage)? I haven't used my docomo on regular basis any time this late night. Such fraud by docomo leads me to rethink of switching to an another superior quality network. As such kind of activity is a complete time waste for me in this busy life. Hope a quick action is taken in this regard. ________________________________ HITESH AGARWAL Cell:[protected] E-mail: h.[protected]@yahoo.com Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 104 Comments | |
Comments
my blance is deducted rs3 every day but i am using gprs pack
Reply
hi, 2day i have recharge of 27rs.. but im not getting benofits of that service...
tata docomo juz know how to irritate customers
tata docomo customer care is the worst. Whenever try to call, it tells they are busy, i knw there are calls back to back. but they should keep our calls in queue there recordings directly say call after sometime that also 24*7 what the hell. I wnt to request tata docomo i[censored] dnt care for the customer then close the company. what you think the customer are fools or what
hi,
I had done a recharge of Rs125/- on 6-7 jan 2012, and the same day tata docomo charged me Rs 10/- without any reason .
And on 10-jan, I requested for a daily SMS pack of Rs 2/- and they charge me for Rs 10/- .
Jan 11, in the morning at 11:30 am, I did a recharge of Rs 65/- for a monthly internet pack of 2.5 GB
same night @ 10:30 pm they deducted Rs 93/- from unknown reason.
Initially when I called the customer care, the person told me that, you have been charged because you surfed the internet without having the internet settings.
Then he told me your internet settings were expired."What does that mean?".
I called again because I was not satisfied with that answer, and this time he told me, i was charged for the internet browsing .
Tata d have also activated 2 unknown services without my notice.
i've decided to boycott tata docomo on face book
I had done a recharge of Rs125/- on 6-7 jan 2012, and the same day tata docomo charged me Rs 10/- without any reason .
And on 10-jan, I requested for a daily SMS pack of Rs 2/- and they charge me for Rs 10/- .
Jan 11, in the morning at 11:30 am, I did a recharge of Rs 65/- for a monthly internet pack of 2.5 GB
same night @ 10:30 pm they deducted Rs 93/- from unknown reason.
Initially when I called the customer care, the person told me that, you have been charged because you surfed the internet without having the internet settings.
Then he told me your internet settings were expired."What does that mean?".
I called again because I was not satisfied with that answer, and this time he told me, i was charged for the internet browsing .
Tata d have also activated 2 unknown services without my notice.
i've decided to boycott tata docomo on face book
my tata docomo no. is [protected], cumstomer care service is not helping properly they r always busy saying when i call
i didnt use the net plan of tata docomo till, more than rs30 had been deducted from my balance on (15 jan)
and on 16 jan after recharging after 6:45pm rs4 has also been deducted .. without any reason.
i just want to know why my balance is getting reduced . i want to contact the representative of tata docomo
cal me on that no.
i didnt use the net plan of tata docomo till, more than rs30 had been deducted from my balance on (15 jan)
and on 16 jan after recharging after 6:45pm rs4 has also been deducted .. without any reason.
i just want to know why my balance is getting reduced . i want to contact the representative of tata docomo
cal me on that no.
hi iam ashish gautam from rewa (m.p) .my no is [protected]. in my tata docomo no various services are activated automatically and amount take by compony services are : regional greeting service (date[protected] time 16:20 and amount 30), call me tunes (date[protected] time 13:51 and amount 50), and again same condition and message is hi your subscription to reigional greeting service has been renewed at RS 11 till[protected], and again mess your monthly regional service will be charged[protected] for 30 days at RS 30 .so plez refund all these amout in my no
in how many days my problem will be solved? plez give me tome and comp no.
Dear Sir,
I am using my Tata Docomo prepaid number [protected] since Oct., 2010. I recharged my number with special RC 17 yesterday night as a result of which my special balance was Rs.44.20. Suddenly in the noon today (24.01.2012) when I checked my special balance to see whether my bonus balance of special RC 18 recharged (on 23.01.2012) has been credited in my account or not I found that my special balance has been deducted by Rs.10. For this when I contacted to Customer Care, the customer care executive replied me that the said Rs.10 has been deducted for breaking news services, for which neither I was informed nor I ever activated such kind of services.
When I asked the customer care executive about reimbursement of my account balance he instead of giving any answer simply disconnected my phone. When I again tried to contact the customer care executive instead of taking my call he repeatedly disconnected my phone approximately 6 to 8 times.
So, I request you to reimburse my account balance and make sure that this kind of fraud does not occur in future and I would also like to request you to improve your customer care services so that I may not be compelled to switch over to any other connection.
Thanks & Regards
Yours Faithfully
Sanjay Kumar Singh
E- mail : sanjay.[protected]@gmail.com
Mobile No. : [protected]
I am using my Tata Docomo prepaid number [protected] since Oct., 2010. I recharged my number with special RC 17 yesterday night as a result of which my special balance was Rs.44.20. Suddenly in the noon today (24.01.2012) when I checked my special balance to see whether my bonus balance of special RC 18 recharged (on 23.01.2012) has been credited in my account or not I found that my special balance has been deducted by Rs.10. For this when I contacted to Customer Care, the customer care executive replied me that the said Rs.10 has been deducted for breaking news services, for which neither I was informed nor I ever activated such kind of services.
When I asked the customer care executive about reimbursement of my account balance he instead of giving any answer simply disconnected my phone. When I again tried to contact the customer care executive instead of taking my call he repeatedly disconnected my phone approximately 6 to 8 times.
So, I request you to reimburse my account balance and make sure that this kind of fraud does not occur in future and I would also like to request you to improve your customer care services so that I may not be compelled to switch over to any other connection.
Thanks & Regards
Yours Faithfully
Sanjay Kumar Singh
E- mail : sanjay.[protected]@gmail.com
Mobile No. : [protected]
Dear Sir
This is my second complain on the same day. With great regret I have to inform you that again in the night i.e., on 24.01.2012 when I checked my account balance around 11 p.m. I found that my special balance has been deducted again by Rs.10. That means in a single day my account balance has been deducted two times (2 x Rs10). This is in spite of assurance by the customer care executive in the noon that now onward there will not be any deduction from your account for such types of services. I have recharged my number with Special RC 18 on 21.01.2012 for which special balance of Rs.18 has to be credited in my account by today itself but it is not credited by now.
You can check my consumption pattern, except phone call I don't use any type of services from Tata Docomo. I also do not use mobile internet ever because I have 24 Hour internet connection in my house as well as in my office.
I am using prepaid Tata Docomo numbers for more than three years. I have three connections in my name. Earlier I never faced such types of frauds from Tata Docomo. That's why my opinion about Tata Docomo & Vodafone was very good. But today my opinion towards Tata Docomo is different.
I, therefore, request you to stop such type of fraudulent practices immediately and reimburse my account balance which has been deducted in the name of different kind of services which I never activated, otherwise I have to consider for the option of number portability.
Waiting for early action from your side.
Thanks & Regards
Yours Faithfully
Sanjay Kumar Singh
E- mail : sanjay.[protected]@gmail.com
Mobile No. : [protected]
This is my second complain on the same day. With great regret I have to inform you that again in the night i.e., on 24.01.2012 when I checked my account balance around 11 p.m. I found that my special balance has been deducted again by Rs.10. That means in a single day my account balance has been deducted two times (2 x Rs10). This is in spite of assurance by the customer care executive in the noon that now onward there will not be any deduction from your account for such types of services. I have recharged my number with Special RC 18 on 21.01.2012 for which special balance of Rs.18 has to be credited in my account by today itself but it is not credited by now.
You can check my consumption pattern, except phone call I don't use any type of services from Tata Docomo. I also do not use mobile internet ever because I have 24 Hour internet connection in my house as well as in my office.
I am using prepaid Tata Docomo numbers for more than three years. I have three connections in my name. Earlier I never faced such types of frauds from Tata Docomo. That's why my opinion about Tata Docomo & Vodafone was very good. But today my opinion towards Tata Docomo is different.
I, therefore, request you to stop such type of fraudulent practices immediately and reimburse my account balance which has been deducted in the name of different kind of services which I never activated, otherwise I have to consider for the option of number portability.
Waiting for early action from your side.
Thanks & Regards
Yours Faithfully
Sanjay Kumar Singh
E- mail : sanjay.[protected]@gmail.com
Mobile No. : [protected]
in one ni8 17 rs have been deducted from my tata docomo sim...plsrefund me my balance and dont become a thief! shame on tata docomo
dear sir madam
please deactivate V-U VIDEO CLIP WHICH R ACTIVATE ON MY MOB NO-[protected]
please deactivate V-U VIDEO CLIP WHICH R ACTIVATE ON MY MOB NO-[protected]
I m using tata docomo .. 2 days before the sim stopped working.
my no. is [protected] and some recharge are not successful on my no. and customercare is not responce me...and customercare is so unresponsible...
hi sir iam docomo regular castmer my docomo sim has been outgoing and incoming call are not available my tata docomo number is [protected] please soulution me.
Tata Docomo — fraud by deducting wrong balance on daily basis
Sirtata docomo from last 3 days is deducting balance from customers account on daily bases and let me remind u this is problem faced by all my friends and family.although on 1st day i noticed and complain at customer care and my bal was refunded but this is happening on regular bases and now again my 20 rs was deducted.thank god i notice because keep on checking my balance but what about those who dont.this is a cheap way for increasing revenue through VAS .if i got no response i will raise complain in consumer forum
[protected]
Hi Saurabh,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards
Customer Care
Tata DOCOMO.
iam usin tata docomo for last 1year plz refund Rs.20 money quikly &all services not deactivate ply deactivate i will lost 20on that skim they were not co-operate me plz take a correct action ply refund the money my number is [protected]
TATADOCOMO PREPAID CONNECTION — WEEKLY DEDUCTION OF 10 RS.
I am ANKIT K TAILOR using Tata Docomo Prepaid Mobile Connection having the no. +91-[protected]. On my this no. co. has activated HORROSCOPE scheme for last 20 days without my subscription. I have called for atleast 5 times to the Customer Care but they don't provide any kind of response. I have also visited Retail Store but they haven't provide any solution. Besides they suggested to go to Dive In store for the same but that place I could not go at once so I request you to provide me solution so that the scheme can be deactivatedThank you
Yours' faithfully,
ANKIT TAILOR.
My E mail id : tailor.[protected]@yahoo.com
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