[Resolved] Tata DoCoMo, Prepaid Mobile Connection — Outgoing barring on Mobile No. [protected] without any intimation
KKrishna Kumar Kesarwani
Subject : Complaint Against your Mr. Amit pandey, Area manager ( Tata Docomo) posted at your Nagpur office.
Ref:. Prepaid Tata Docomo Mobile No. [protected] Sr. No. [protected], Application form No. 9R[protected]
I would like to bring in your kind notice as per under mentioned to take strong disciplinary action against Your Mr. Amit pandey, Area manager ( Tata Docomo) posted at your Nagpur office.
That I, K. K. Kesarwani , a central Government’s employee, working under Government of India, Ministry of Commerce & Industries , Petroleum & Explosives safety Organisation ( Department of Explosives) Nagpur., presently residing in a Central Government residential Colony allotted by the Government of India, at Type II, Qtr. No. 87, Bunglow no. 17, CPWD Colony, North Telankhedi Road, Civil Lines, Nagpur – 440001 (MH).
That I got a new prepaid connection of Tata Docomo on 09/09/2009 ( Mobile Number : [protected] ) from your retailer M/S. Vidyarthi Pustak Bhandar, Behind Veterinary College, Seminary Hills, Nagpur (MH) and submitted all the required documents of residence proof as well photo Identity proof (copy enclosed) as asked by the said retailer, with my duly filed application for new Tata Docomo connection.
I got my prepaid connection activated next day from the date of my application, but I am very sorry to write to you that suddenly just after 2 – 3 days from the date of activation of my connection, outgoing services of my mobile No. [protected] has been barred from your end without giving any intimation to me as well without hearing my version.
When I contacted to retailer for asking about reason for getting barred of my outgoing calls, he said that company has rejected all the documents submitted by me in support of Photo Identity and residence proof.
When I asked the said retailer that I want to talk with any senior responsible person of Tata Docomo company to know the ground of rejection of my documents, he gave me few numbers of Mr. Amit Mandogade and Mr. Pranav of M/s. Shantikunj Agency ( Agency Code No. is [protected]) beside number of Mr. Amit Pandey ( Area Manager) of Tata Docomo.
I have called number of times to Mr. Amit Mandogade and Mr. Pranav of M/s. Shantikunj Agency ( Agency Code No. is [protected]) on mobile number [protected] and have made so many request them to resume out going services of my mobile, but they did not take any action against my request.
At last I tried to call Mr. Amit Pandey ( Area Manager) of Tata Docomo on his mobile number [protected], most of time his mobile was switch off, but once when he received my call and when I described my problem before him, he started shouting on me that “ how dare you to call me” and “who the bloody gave you my number tell me his name I will terminate his agency.” Beside this he said so many other things, as wordings used by Mr. Amit Pandy can’t be written here.
As concerned to documents related to my photo ID and residence proof , I have under mentioned documents with me.
1. Driving License issued by the “Kanpur RTO Department.”
2. Voter ID Card issued by Election Commission
3. Bank Pass Book
4. Photo ID card issued by the Central Government’s Department
5. Electricity Bill
6. PAN CARD
7. Residential Quarter allotment letter in CPWD Colony issued by Government of India
8. Address Verification letter issued by the Central Government’s Department.
But Mr. Amit Pandey refused to accept any of the document out of above mentioned and said that he will not accept any document other than Driving License issued by the “Nagpur RTO Department only.”
I really could not understand the reason why he started abusing to me.
I would like to know whether company has recruited Mr. Amit Pandey to hear and to resolve problems of subscribers/customers or to insult of society’s sincere and responsible persons like me.
This is to inform you that abusing me by your Mr. Amit Pandey comes under the definition of “defamation”
Now I don’t have any interest to get restoration of your Tata Docomo services on my mobile No. [protected].
You are requested to take a strong disciplinary action against Mr. Amit pandey and to ask him to express his written apologies to me for his behavior within seven days else, I will have no option but to file a defamation suit before the law of court against Mr. Amit Pandey as well against Tata Docomo Company.
K. K. Kesarwani
R/O, Type II, Qtr. No. 87,
Bunglow no. 17, CPWD Colony
North Telankhedi Road,
Nagpur – 440001 (MH)
Phone : [protected]
Complaint marked as Resolved Aug 14, 2020