[Resolved]  Tata Docomo — Rs 250 unlimited 3g recharge

Address:Bangalore, Karnataka

HI, I am Syed Maqutadir Rehman([protected] Bangalore)
I have received the message about Rs250 unlimited 3G recharge atleast 20 times in the past two weeks,so i finally got my self one on 9th oct online.I immediately the balance credited in my main account which stood at Rs283 after the recharge and message saying the 3g pack has been activated.I called up the customer care and requested them for manual settings as mine is android,cc people asked me to use the same settings.So i started using it then after 15 mins my balance went down to Rs0,i was shocked.So i tried calling CC again but in DOCOMO you can call the CC only once in a day after which they block your call. So i decided to go to CC myself,please note there is just 1 in whole of Bangalore with 8 counters and only 3 functioning between 1-3pm.I was made to wait for over 2 hours for my turn and when it finally came CC executive was very rude and impolite.He finally took down my complaint and said it will be resolved in 24 hours. But after two days my account was just credited with just Rs100 and no 3g pack(dont know on what basis this was done).i tried calling up the CC again but they have blocked all my calls.I just didnt want to go there again as i truely tested my patience.I dont understand why DOCOMO people lure people with such schemes when all they want to do is dupe people.This attitude by TATA DOCOMO headed by a big corporate group like TATA is uncalled for. I hope you please look into the matter and resolve it at the earliest
Email id: maqutadir.[protected]@gmail.com
Phone:[protected]
Complaint No: GABC[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Hi Maqutadir,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

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