[Resolved]  Tata Docomo — DEDUCTION OF CHARGES WITHOUT ACCESSING INTERNET

Address:

Thane, Maharashtra

Dear Mr. Jain,

Thank you for writing to us.

We understand from your previous interaction dated 04/06/2011 that you have expressed concern over balance deduction for your Tata Docomo number [protected].

We regret to inform you that as per our system we found that the correctly charges for accessing GPRS on your TATA DOCOMO number. So, we are unable to waive the amount.

For any further assistance, please mail us at listen.[protected]@tatadocomo.com/listen.[protected]@tatadocomo.com

Alternatively you may call us on 121 (our 24x7 Customer Care Toll Free number from any Tata Docomo phone) or [protected] (chargeable) from any other number.

Assuring you of our best services at all times.

Thanking You,

Rajesh L.
Customer Service - TATA Docomo


-----Original Message-----
From: [protected]@gmail.com
Sent: [protected]:19:07.0
To : listen.[protected]@tatadocomo.com
Cc: null
Subject: Re: Complaint for undue deduction for cell no. [protected]~~M4433241
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


04 June, 2011

Thanks to receive your reply regarding my complaint.

You informed that charges have been made on account of GPRS access.

My basic complaint is that I did not access at all to GPRS and deduction is
being made constantly as soon recharge is made to Tata Docomo number
[protected]. *The same can also be proved if you can depute your
representative to my residence in Vasai, Dist . Thane OR inform us your
office nearby Vasai, Dist. Thane so I can come personely and show you the
SMS everytime we receive informing the deduction made whereas no access is
made to GPRS at the time.*

You are requested once again requested to refund the amount deducted on
account of GPRS access during 21 May, 2011 to 01 June, 2011 *as I ready
to support evediences as above mentioned. *

In case your company is not agreed to the same, please note that all my 3
Tata Docomo numbers in use within the family, given under shall be switched
over to other service provider under number portability.

[protected]
[protected]
[protected]

You are also aware of the fact that a satisfied customer is a good mode
for mouth publicity and vise versa also true.

Thanking you,

Shailendra Jain

On Fri, Jun 3, 2011 at 5:28 PM, <listen.[protected]@tatadocomo.com> wrote:

> Dear Mr. Jain,
>
> Thank you for writing to us.
>
> We understand from your previous interaction dated 01/06/2011 that you have
> expressed concern over balance deduction for your Tata Docomo number
> [protected].
>
> We regret to inform you that as per our system we found that the correctly
> charges for accessing GPRS on your TATA DOCOMO number. So, we are unable to
> waive the amount.
>
> For any further assistance, please mail us at
> listen.[protected]@tatadocomo.com/listen.[protected]@tatadocomo.com
>
> Alternatively you may call us on 121 (our 24x7 Customer Care Toll Free
> number from any Tata Docomo phone) or [protected] (chargeable) from any other
> number.
>
> Assuring you of our best services at all times.
>
> Thanking You,
>
> Rajesh L.
> Customer Service - TATA Docomo
>
>
> -----Original Message-----
> From: [protected]@gmail.com
> Sent: [protected]:29:24.0
> To : listen.[protected]@tatadocomo.com
> Cc: null
> Subject: Complaint for undue deduction for cell no. [protected]~~M4411642
> [Note: Please don't change the subject for internal tracking purpose and
> immediate action.
> _____________________________
>
>
> I am proud to inform yoy that my entire family consisting of 3 members are
> in use of your mobile services since last so many years.
>
> But at the same time I regret to inform you that recently one incident has
> shattered my confidence in your services
>
> Since Last few days deductions were made to cell no. [protected] on account
> of internet charges without using the facility and SMS was sent from your
> end informing the amount of deductions. On 22 May, 2011 I made a recharge
> of
> Rs. 125/- and next day made a complaint about deductions made. We requested
> to stop all services except talking facility. Your office confirmed to stop
> all other facilities. However, deductions remained continued on account of
> internet charges.We again talked to your office but no satisfactory reply
> was given.
>
> I, therefore, bring the matter into your notice and request to 1. solve the
> problem 2. Refund the excees amount deducted on account of internet
> charges.
>
> I hope a promt action and reply shall be given from your end
>
> Thanking you,
>
> Shailendra Jain
> [protected]