copy of complain sent to Mr Ratan Tata with my complains.
Kind Attn. Mr Ratan Tata Jan 25, 2010
Sir,
I bought a Tata Indica car of your esteemed Company in the year May 2004.I thought it Being an Indian Brand I’ll get a better product and after sales service but my trust was broken several times and still waiting for the JUSTICE. From the day one I am having problems while driving the vehicle, first month its tyres withered due to inborn alignment. I kept on complaining to the dealer, they simply kept cycling them and could not rectify the problem. This was the first time my faith in the dealer was broken. Within six month defects started showing and were informed to the dealer.
Sir mentioned below are some repeated technical defects which are part of the vehicle ever since it was bought:
MAJOR DEFECTS :
-
- Alignment problem, withering of tyres
- Engine oil leakage, oil visible on air filter , back compression
- Power steering oil consumed in one month
- Over Polluting
- No pickup
- Low average
- Rusting
- Short Circuit
- Accident by your esteemed dealer Sanya motors.
- Popping up of steering cap, while driving.
With all these repeated problems and unsatisfied services from your dealer I have been driving this car risking my life with regular complain. My complains were looked into after I sent a fax to your office Sept. 20 2005 and parts were replaced., but could not rectify the problem of engine oil leakage, back compression, withering of tyres, fuel pump etc.. Further, during this period when the car was under dealer’s possession for repairs the dealer banged my car with a truck. It was really a test of my patience still I took the car from the dealer on the assurance that it would work properly and will not give any problem. But to my shock, by hardly driving for 5-6 km smoke started coming out of the car and the vehicle stopped in the middle of the road. I called the dealer again, the mechanic mentioned to me that there was a short circuit. Although he repaired the car on road and I had to come back home without lights late in the night.
Finally after a couple of weeks the car refused to start. And I called an authorized dealer to check the same. I was informed that there was problem in the engine and gave me an estimate of Rs.75,000/- plus. I wondered that with so much of part replacements from the company still I need to shell out this much money, with so much of passion I had bought this Car and with continued loan repayment commitment for the same , till date I have not driven this car without the fear of its giving me some problem in the middle of the road plus safety of my family life.
Finally I lost my patience and started searching for a solution on the web where some body from Mumbai suggested me to take the matter to consumer court .The case is still pending in the court due confusions and technicalities Till date your people are trying to prove that there is no fault in the car where as unofficially they themselves have suggested me to sell the car as it will keep asking for repairs.
Sir, Can you please advise or guide me, did I buy this car trusting your company to have so much of pain, agony , harassment and loose my hard earned money, that till date I am suffering instead of enjoying driving car manufactured by your company. I do understand that company has manufactured the cheapest car, have taken over renowned foreign brands. My heartiest congratulations.to you.
But what about people like me who have bought your car and are risking their lives and not getting due justice.With all these Challenges and suffering , I expect some positive action /answer for your side,. I request you to look into the matter and do the justice with me.
I am in possession of all the documents related to my complains and can send them to you if they are required.
Looking forward for a favorable reply from your side considering all the agony I am going through for the last 6 years.
With regards
Harpreet Singh [protected]
Owner of TATA Indica DL3CAC1969.
New Delhi
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