[Resolved] TATA Indicom Bangalore — Courtesy and Manners at the Customer care
Wow! what a delightful experience (sorry for being sarcastic) with the customer care of Tata Indicom Bangalore. After their pathetic internet services and connection speed issues, when I have finally canceled my relationship with them almost 6 months ago and settled all bills.
They have not collected the instrument even after repeated reminder. Suddenly last week I got a surprise call stating some executive will come and collect the instrument. Neither the executive nor any calls after that. I am ready sitting with instrument to be returned and settle the account once and for all.
Today I decided to call their Customer Care office in Koramangala Bangalore, the executive picked up the phone and gave me a different phone number[protected], that just keeps ringing and nobody responds (I have tried multiple times in last >2 hours). I called back the same Koramangala office to check for any other alternate phone number, she gave me two mobile numbers +91 [protected] and 70. When I was thinking to request her to leave a message for their Instrument Collection team, she banged the phone down Bbumm! and hung up.
Anyways when I called up the first mobile number, the executive on the other side confirmed that she is from Tata Indicom, but soon I started mentioning about my issue, she replied very rudely, that she is in Marketing and how can I call her for return of the instrument, and how can the customer care give me her number. Now, thats the company's internal problem. How would I know?
Before I could seek any further help from her she banged the phone down Bbumm, again!
(Deep silence...) I mourn for these who lack the proper training before getting on a payroll, and not only spoil the company name and relationship with customers but definitely brings down the business and leave a sick feeling behind.
I trust through this website, a responsible authority of Tata Indicom would take notice of the customer grievance and also take necessary steps to improve the staff's mannerism and courtesy. There is nothing better than leaving a long lasting impression with your prospective customer.
I urge an action from Tata Authorities.
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Aug 14, 2020Complaint marked as Resolved
Category: Internet Services
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