[Resolved] Tata Indicom Broadband — No refund of money in spite of not providing advertised services
I had registered a complaint (no. 6590412) on 3.8.2008 for the non-functioning of my TataIndicom Broadband connection. The matter was not attended to and another complaint was lodged on 6.8.2008. I was told that there was a problem on their server. Due to some previous engagemets I was out of town
from 08.08.2008 to 06.09.2008.The matter was not resolved when I checked on 07.09.08 and I lodged another complaint (no. 6972652) on 07.09.2008 which was atteded on 13.09.2008 in my absence. As per my telecon with Mr Mehfooz (Service Engineer) the problem was solved. At 1730 hrs when I reached home & checked the problem was still not solved. The matter was reported to TataIndicom's call center (no.[protected] who promised that it will be attended to within 24 hours. This was not been done. On 15.09.2008 I spoke to Ms. Tripti from TataIndicom's billing department who advised me to renew the account as it had expired on 15.09.2008 and the problem will be attended to only after the account has been renewed. I had promised to renew the account immediately after the problem has been solved. Ms. Tripti, however, was adamant and even refused to allow me to discuss the matter with her supervisor.
Subsequent complaints and telephonic discussions have not yielded any positive response from the ISP. A sum of Rs.4669/- still lies in the credit of my account with TataIndicom Broadband which they simply refuse to refund citing that there was no problem from their end. It is also perinent to note that none of their service engineers are competent with a Macintosh computer and as such could not understand the problem.
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Aug 14, 2020Complaint marked as Resolved