Tata Indicom Broadband — Totally frustrating, pathetic and the worst service provider ever
I happened to have used many other Broad band connections earlier like sify & hathway. I do see that when it comes to Service, all of them are really bad but I believe VSNL is probably the worst and the most frustrating of them all.
I have been using tata indicom from the last three months for working from home whenever needed. Last week, I was supposed to be working from home for the whole week and my net connection went down all of a sudden on Tuesday. I had raised a complaint with high urgency on Tuesday after trying the long list of stereo suggestions from the executive. I had let them know that it would be affecting my official work badly and I was told that the issue would be fixed before Wednesday noon. For then, I had to rush to my office in the mid-night to continue my work. Since then, it has been a mental torture for me calling up the customer service every day, explaining the whole story and getting the same old dumb response that the problem will be fixed by the end of the day. It has been six days now and there has not been a single call from any executive nor did anyone visit my place to check/fix problem. It had been hell for me waiting up for the executive to come down everyday and then rush to a nearby cafe or the office to wrap up my work when they fail to turn up as promised. It has been very frustrating and totally irritating every time they make a fake promise and leave the issue unattended. I had literally spent around 500rs calling up these executives everyday and waiting for long for them to connect to the supervisors or make some dumb promise. More than the money and the time, it is the mental agony I had been through that the service provider is badly accountable for and needs to pay for that. I have been yelling at them everyday explaining them how badly I am being affected and I am surprised that they could still be so laid back and not bother to attend the problem even after 6 days of logging the complaint. I am really in such a helpless situation not able to get my work done nor take any action against the Service provider. I am writing to the Consumer forum today and am hoping that they would help me take some action against VSNL. Letz c..
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