[Resolved]  Tata Indicom Broadband — Unable to browse

Dt: 2/9/09
Unable to browse the internet.

I am totally frustrated with the service from Tataindicom broadband
I renewed my broadband connection the third time in the month of June 2009, as per the detail given below.

1) Name : Deepak Asthana
2) User ID: [protected]@vsnl.net
3) Broad band : 200 mbps
4) Alternate Email address: [protected]@tatamotors.com
My computer settings are as follows.
TCPIP Settings
1) Static IP Address: 10.28.34.63
2) Subnet mask: 255.255.255.0
3) Default gate way: 10.28.34.1
4) Preferred DNS: 172.31.6.5
5) Alternate DNS: 172.31.6.133

LAN setting : set to automatically detect proxy server.

I have put up numerous complains on unable to browse as follows.
1) Complain No: 10293442 Dated 19/7/09
2) Complain No: 10370284 Dated 28/7/09
3) Complain No: 10407036 Dated 2/8/09
4) Complain No: 10504410 Dated 16/8/09
5) Complain No: 10537986 Dated 20/8/09
6) Repeat complain: 10537986 Dated 25/8/09
7) Complain No: 10621362 Dated 31/8/09

Every time I receive reply that the problem has been resolved, and the fault was traced at the hub switch.
However I was never able to browse at the promised speed. The available internet service remained always short lived and unable to browse page start reappearing after 2 to 3 days.
Hence on pinging the default gate way, I get the following result.

C:Documents and SettingsDeepak Asthana>ping 10.28.34.1

Pinging 10.28.34.1 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Reply from 10.28.34.1: bytes=32 time<1ms TTL=255

Ping statistics for 10.28.34.1:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:Documents and SettingsDeepak Asthana>ping 10.28.34.1

Pinging 10.28.34.1 with 32 bytes of data:

Request timed out.
Request timed out.
Reply from 10.28.34.1: bytes=32 time=1ms TTL=255
Reply from 10.28.34.1: bytes=32 time<1ms TTL=255

Ping statistics for 10.28.34.1:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms

C:Documents and SettingsDeepak Asthana>ping 10.28.34.1

Pinging 10.28.34.1 with 32 bytes of data:

Request timed out.
Request timed out.
Reply from 10.28.34.1: bytes=32 time<1ms TTL=255
Request timed out.

Ping statistics for 10.28.34.1:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:Documents and SettingsDeepak Asthana>

Being a Tata Employee, I feel ashamed of the services from Tata indicom broadband who are spoiling the name of Tatas,

Deepak Asthana
[protected]