[Resolved]  Tata Indicom Broadband — Poor service tata broadband connection

TATA Indicom Broadband — very poor service

Is there any body in tataindicom who do under the meaning of "customer service", if yes please help me with the issue i am following from last 2 months. my connection(including entire society) was down for 9 days from 26 feb to 6th match. i spoke with several representatives in tataindicom customer service but all in veins (some of your representatives said " downtime for these 9 days will reflect on next month bill. Now
I received a new bill but it does not reflect any downtime",

Poor Poor Poor service provider...

TataIndicom — lack of service from Customer Care

Hi,
I had some query regarding my landline Tata Walky no: [protected], regarding its current and walky replacement so just to get satisfactory response, I had registered my complaint to Tata Customer Care ([protected]@tatatel.co.in).and they registered my complaint with the reference no: 275638 and promised that they will revert me within 6 business hours but still I have not received any call and response from them. Kindly help me out.

just for your reference I am sending you the copy of mail.please look.



--- On Thu, 21/4/11, [protected]@tatatel.co.in <[protected]@tatatel.co.in> wrote:


From: [protected]@tatatel.co.in <[protected]@tatatel.co.in>
Subject: Complaint Request Accepted
To: [protected]@ymail.com
Date: Thursday, 21 April, 2011, 3:37 PM


Dear Mr.Deepesh Sidhu,

Greetings from Tata Indicom!

We have received your complaint about your Tata Indicom number [protected].

Your complaint has been registered with our customer service team. The Reference No. is 275638.

You will be receiving a call from our customer representative, within 6 business hours, who shall attend to your complaint and provide a resolution at the earliest. It is our aim to provide you a satisfactory resolution as early as possible.

We assure you the best service at all times and look forward to a warm and long-standing association with you.

For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected]. You may also write to us at customercare.[protected]@tatatel.co.in

(You being our Photon+ customer, can also get in touch with us on[protected]Toll free). We shall be glad to be of assistance.)

You can also get in touch with our Nodal Officer Manoj Semwal on[protected] or write to him at nodalofficer.[protected]@tatatel.co.in in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.

Thanks and Regards,
Simarpreet Singh Sandhu
Customer Care NEW DELHI
Tata Teleservices Limited
Ph: [protected]

TATA Indicom — Service down since a week-No response

My Landline and internet has been down since June 11th. A complaint registered with id[protected] . I have not got any response from the company till then. I have been calling up the tata indicom customer care every day twice to get the status and i get false promises that my complaint will be resolved with in half an hour, technician will call back, mail sent to head office for escalation, I will get a call back with in half an hour . These were the responses given to me by the floor supervisior and mutiple esclations points across the customer care. Everyday I'm wasting one hour of my time just to follow up with the customer care and anybody who has tried connecting to the tata indicom customer care will know the pain of doing so. It takes at least 20 mts to connect to a representative who will be 99 percent uneducated to the job they are supposed to perform.In additional to the rental being charged and the poor service, Im incurring an additional the cost to my mobile bill to call the customer care. I suggest none should take this service and it is the worst service ever provided by any. I'm still awaiting for any response from the company.

I have sent an email to Nodal officer as well today.

Regards,
Anoop

Dear Tata customer care,

As your would have seen my post. I have tried contacting all your customer care and did not receive any response for more than a week and just wasting my time, hence have send email to nodal officer including public greivence cell. Now intend to take this up with Appellate Authority and consumer court.

Please not that the service provided by your organisation is lowest in this sector and I'm feeling sorry at myself for wasting my time and money for having beleived you.

Regards, Anoop

I HAVE TATAINDICOM BROADBAND NO [protected], LAST FEW DAYS I DID NOT GET NET.AND SUFFERING A LOT .KINDLY ARRANGE TO REPAIR THE SAME IMMEDIATELY AS I AM FULLY DEPEND ON TATA INDICOM.
HIGHER AUTHORITY KINDLY LOOK INTO THE MATTER AND DO THE NEEDFUL.PL.

B GHATAK
QTR NO 8B/21
SEC 4.
BHILAI (CG)

TATA Indicom Broadband — No Responsibility

Very Poor Response from TATA INDICOM Broadbank

My user id is [protected]@vsnl.net

I am using this connection for the past 4 years.

For the Last Six months i am facing a hell lot of prolems from TATA Broadband. The connection goes bad in every Three Days. i will be registering an complaint. It willbe kept open for two days and after that even the problem is rectified or not. The call will be closed in their Database.

My last call registerd on 16.07.2011 for Slow Browsing Call # 13836168, has not rectified. But from 19.07.2011, My internet is totally down. When called their office, they said since one call is already open, they willnot be able to register one more call.

Hence they will change the remarks as Connectivity down in the same call Number. I was following with them every day as if i donot have any other job.

I made a call on 22.07.2011 also, they said they are still working on it. But today(25.07.2011) when i called their office, they cooly said that the said call # 13836168 has been closed from thier end ?????

I do not understand how they closed the same

Ramesh. M

TATA Indicom Broadband — non refund of prepaid amount

I have been using TATAINDICOM Broadband prepaid connection for the past 4 years in Hyderabad. Recently, i need to shift to Vijayawada, and i have requested for shifting of my prepaid connection to my new place in the first week of May 2011. There was no response for even after reminder for 15 days. Finally i got to shift and i have shifted to new place and later i got a mail from the company that their inability to shift the connection to new place.

Hence, i have asked them for disconnection and refund of my balance amount of Rs.2,000/- apprx. I have received a mail from the company stating that balance in my account is Rs.1,754/-. The company has suspended my account and is refunding the money for the past 2 months. Now , i am not getting any response from them even after my several reminders.

For your information, i have not signed any agreement with the company accepting the non-refund clause. Pls help me in getting the refund from Tata Broadband.

My customer id is : [protected]@vsnl.net

thanks
Prakash J
[protected]

Broadband Connection — Connection transfer issue

I am staying in Cox town, i have applied for transfer of broadband connection more than a month back.Due to system upgradation and something i was with in 20days ,my connection will get activted.it been moret than 35 days and there seems to beno response. Each time when i ask about the same they will give another Request number saying that connection willbe activcated in another 22days, i already got 3 request number for the same purpose.i.e.22+22+22 days,22 days for each request....is this how you respond to issues.

I am appending the mails i have shared with airtel for this transfer below (start from down), you will see 3 different req.No: is this the way of delaying things....

Request number: 1422092, / 1524538 /197015



[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Sat, Aug 13, 2011 at 10:01 AM
Subject: Re: FWD: REQUEST FOR TRANFER OF CONNECTION AND DEACTIVATION [|BAL|Qrc[protected]|]
To: sanjaykc.[protected]@gmail.com


Dear Customer,

Ref: Email dated[protected], concern regarding shifting for airtel number [protected].

Thank you for writing to airtel.

We realize that this situation must have inconvenienced you. However, we assure you a prompt action to solve the concern.

We would like to confirm that we had already registered a request with reference number[protected]JUL-2011) and the same is under process and will be addressed on or before 22 days from the date of shifting request registered.

We would also like to inform that we have escalated your request to the concern team.

We deeply regret the inconvenience caused and appreciate your cooperation in this regard.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.

Please do write in for any further assistance.


warm regards
Kiran V
customer care executive
bharti airtel limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=474948B1CACBCC375BA1ED147E9FEC2C6...⇄ 4 5 C E71&refno=Qrc[protected]



[protected]Original Message[protected]
From: sanjaykc.[protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 12/08/2011 04:15:51 PM
Subject: Re: FWD: REQUEST FOR TRANFER OF CONNECTION AND DEACTIVATION [|BAL|Qrc[protected]|]

Hi,

Request number: 1422092, / 1524538 /197015

How many more referrance number i will be getting for the same purpose , all
put together i will have to wait for 66 days?

is this the way you respond to customer.? i am going to address this issue to
a different level.You will be answerable to them

i cant keep waiting 22 + 22+ 22 +++ Days for each of your request number.

sanjay



On Fri, Aug 12, 2011 at 12:29 PM, <[protected]@airtel.in>wrote:
Dear Customer,

Ref: Email dated[protected], concern regarding shifting for airtel number
[protected].

Thank you for writing to airtel.

We realize that this situation must have inconvenienced you. However, we assure
you a prompt action to solve the concern.

We would like to confirm that we had already registered a request with
reference number[protected]JUL-2011) and the same is under process and will
be addressed on or before 22 days from the date of shifting request registered.

We regret the inconvenience caused and appreciate your cooperation in this
regard.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a very warm and fruitful
association with you.

Please do write in for any further assistance.


warm regards
Kiran V
customer care executive
bharti airtel limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=197B86F3 D
E719BE7127E848E8FFC1C[protected]E863F618789CFE
F7090F1147696F61F65A0E5246BAED1&refno=Qrc[protected]



[protected]Original Message[protected]
From: sanjaykc.[protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 11/08/2011 06:38:58 PM
Subject: Re: FWD: REQUEST FOR TRANFER OF CONNECTION AND DEACTIVATION
[|BAL|Qrc[protected]|]

HI,

reference number 1524538.

When am i going to get the connection activated? its been almost more than a
month now. Still no response.

regards

sanjay k c




On Sat, Jul 30, 2011 at 6:28 PM, <[protected]@airtel.in>wrote:
Dear Customer,

Ref: Email dated[protected], concern regarding activation of connection for
airtel number [protected].

Thank you for writing to airtel.

We would like to confirm that we had already registered a request with
reference number 1524538. Our team is working on the same and the request is
under process.

We seek your cooperation in this regard.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a very warm and fruitful
association with you.

Please do write in for any further assistance.


warm regards
Thomas Vayala Mony
customer care executive
bharti airtel limited.


[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Thu, Jul 14, 2011 at 1:17 PM
Subject: Acknowledgement Mail.
To: sanjaykc.[protected]@gmail.com


Dear airtel customer,

Thank you for writing to airtel. Your mail has been received by us, we shall get back to you within 24 hours.

Please note -We are currently upgrading our systems from 9th till 19th July, 2011, During this period there will be delay in resolution. We seek your corporation on the same

Warm Regards,
airtel customer service

Note: Please mention your fixedline number with proper STD code in the
subject of the email whenever you write to us for a quicker response. Do
not include any space or any special characters or space between the
digits. eg., 0(STDCODE)(FIXEDLINE_NUMBER)

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: Re: REQUEST FOR TRANFER OF CONNECTION AND DEACTIVATION [|BAL|Qrc4727292|]
Date: 14/07/2011 01:10:12 PM
From: sanjaykc.[protected]@gmail.com
To: [protected]@airtel.in
Message body:
Dear Sir/Madam,

With reference to transfer of my connection to below mentioned address, the
same is not activated yet. though cabling work has been done. it is not
activated. kindly request you to send some one to do the same ASAP

regards

sanjay k c

On Fri, Jul 8, 2011 at 7:35 PM, <[protected]@airtel.in>wrote:
Dear Customer,

Ref: Email dated[protected], concern regarding shifting for airtel account
number 15876580.

Thank you for writing to airtel.

We would like to confirm that we had already registered a request with
reference number 197015. Our team is working on the same and the request will
be resolved by 20days.

We seek your cooperation in this regard.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a very warm and fruitful
association with you.

Please do write in for any further assistance.



warm regards,
Naveen Kumar
customer care executive
bharti airtel limited.




[protected]Original Message[protected]
From: sanjaykc.[protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 08/07/2011 05:36:37 PM
Subject: Request for Tranfer of Connection and Deactivation

Sir/Madam,

Ref: Customer Request No: 197015
Land Line number: [protected]
Acc No:15876580


This is with reference to the Request no mentioned above on change of address
and transfer of existing connection to below mentioned address:

New Address:

15/4, ACHARAPPA BUILDING
JEEVANANHALLI MAIN ROAD,
COX TOWN
BANGALORE - 05


Further to my discussion with Mr. OM Prakash, from cancellation department i
have been told that i won't be charged any rental amount from the date of
deactivation ( i.e 9th July 2011) till it get activated in my new address.

Kindly request you to adhere to the same and also request you to deactivate my
connection from 9th July 2011

Thanks & Regards

Sanjay k c

TataIndicom — phone not working from last 2 months

my phone no. is[protected] which is not working from lasr 2 months n i m tired of complaining again and again to the company. i m paying the billing amount for the dead phone from last two months n the company is not at all intrested to solve d problem because they r getting their rent on time. whenever i make a complaint to customer care they say please call after 30 min n they donot register the complain.

Tata Indicom Broadband — Broadband new connection

Rohith, Tata Indicom representative, collected Rs 1000/- as advance for new tata indicom broadband connection promising the installtion to be completed in 2 days time. It's been more than 2 weeks now and we haven't heard back from him. He has stopped answering the calls and provided us no updates. If this is how new customers are treated by Tata Indicom, I'd request refunding the advance amount and would advise all not to ever even think about taking their services.

Worst services I have ever seen!

Contact No of Rohith (representative) - [protected]

@Customercare

Did you bother following up on/after 1st Oct if the issue has been resolved? As per the request we waited for your representative to come and fix the internet connection but nobody ever turned up. It's been 6 days since the resolution date and I haven't heard from either customer care or the representatives. I have other things to do than follow up for an internet connection for a month!

I am completely frustrated with the kind of response I've been recieving. I fail to understand why I need to follow up after giving advance - is it not your duty to come and provide the connection on committed date. Despite all the follow-up actions and complaints it's been a month and no action from your end. I do not want to have any kind of association with Tata Indicom now and am looking forward for the amount to be re-funded. There are tons of other broadband services available and I've never faced this kind of an issue before. Kindly confirm when would you be able to refund the amount else I need to take a legal action now!

TATA Indicom — Terminate my Service

Dear Sir / Madam,

I the undersigned is a customer of Tata indicom using your wireless internet connection service. Following are my details:-

Name Sandesh S Marshale

Tata Indicom No. [protected]

Account Number[protected]

Tariff Plan DS344 New ADSL 384Kbps Residential

I want to terminate this connection as soon as possible because of some personal reason. Please do the needful, I would be very grateful for that.

Regards
Sandesh Marshale
[protected]

Thank you team Tata Indicom for listening to my voice through this social media and giving me the suggestion... I will do what you have said and get back to you.

POOR SERVICE
I HAVE BOTH CONNECTIONS( WIRELESS LANDLINE AND POST PAID MOBILE) FROM TATA SERVICE. I AM USING BOTH CONNECTION FOR MORE THAN 5 YEARS. FOR LANDLINE CONNECTION, I HAVE PAID ADDITIONAL DOPOSIT AND HENCE NO RENT FOR THE INSTRUMENT IS CHARGEABLE AS PER SCHEME.NOW LANDLINE INSTRUMENT HAS NOT BEEN FUNCTIONG PROPERLY.IN THIS CONNECTION, WHEN I MEET THE OFFICIAL OF TATA OFFICE FUNCTIONG AT WHITES ROAD CHENNAI, HE TOLD THAT IF YOU HAVE PAID RS 450, I WOULD REPLACE THE INSTRUMENT AS THE PREVIES SCHEME IS NOT EXIITING.PLEASE REPLACE THE INSTRUMENT EARLY OTHERWISE I HAVE TO SWITHOVER ANY OTHER SERVICE.ACTION TAKEN MAY INTIMATED TO ME.

THANGIAH
PHNO;[protected]

TATA Indicom — Faulty connection

I have installed Tata indicom Internet services in April 2011. The service got disconnected after 3months due to fault from their end. I have requested for refund but they just reply it is in process and now they have stopped replying also. I have all the proofs of our emails exchanged. Please kindly tell me what should I do ?

My Tata indicam no. is [protected]
I have samsung mobile in which mobile service is there in that some channel are shown free of cost and some channel are paid.There is skim ( Service) of all channel per month for Rs. 99. I have made recharge of Rs. 99.Then also the service is not activate thee I went to TATA Docomo gallery at New Panvel, they havent give resonse just say go to the samsung gallery they When i went to samsung gallery they says there is no problem in phone and tell to called customer care I called customer care but he said that there is no problem in SIM cardand told to switch off mobile for 15 Minutes and service will resume but service yet not not started and also customer care does not give response to my call.
When I started mobile TV function for paid the message comes " Registration Faild"
Please activate my service as early as possible.
Thank You

Dear Ms.Smiley,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon connection details, e-mail id or your alternate contact number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer Care,
Tata Docomo.

Tata Indicom - Broadband — Service deactivated because of one Day use

Hi

I took Wifi internet connection from tata indicom on 10-dec and in One day itsel[censored]ses went up by 10 GB because they provided me unsecured connection.

Do i need to pay them the money because why did not discontinued my service once it reached my limit that was of 1000/- only.

This download was done by somebody else and asking the details from the customer care , they need FIR first .

I always requested them to provide me the secured WIFI and they fialed to provide me , Am i responsible for this or they should educate the customer for this?

Dear Sir/Madam
I Shweta Jalan, Ranchi using tata photon plus No [protected] for internet. But from last two month i am unable to use internet service properly due to poor speed. I had made complaints 4 to 5 time in this regard but no action taken by company.
please help me in this regard.
thanks
Shweta Jalan
Upper Bazar, Ranchi 834001
Mo No..[protected]