Tata Indicom Broadband — Delay in responding, sending incomplete information

As I am a non resident Indian. While in India I need to communicate and thus have taken a broadband connection from Tata Indicom ref:[protected] and my account no:[protected] After my holidays in India I request the company to hold my account in safe custody under confirmation to me as at times I have to leave within a short time. The company has always delayed in answering me and has never confirmed to the point, They just pass on the buck to contact customer care and upon contacting customer care they say email your request at [protected]@tatatel.co.in Upon writing to TATATEL and flooding them with reminders one hardly gets confirmation in detail to what was asked for. This has happened twice with me. The staff at Customer Care is not curtious at all Would like to have detailed information of my account as at date Sincerely Manmohan Singh Wasu