[Resolved]  Tata Indicom Broadband — service reliability

Address:

Pondicherry, Puducherry

Dear Friends,
Dear Sir,
This is in connection with the complaint No : 12362154 and 12399332 rasied towards the restoration of the Broadband connection. I respectfully submit that the Broadband connection activated in my office from your server location Brindavan, pondicherry is often get into drouble and freguently the internet connection was went off. Basically , we are running a net based industry and this type of frequent interruption causing not only revenue loss but also creating mental agny. The name TATA implies better service provider but in our case it is a questionable over your irresponsibility even after raising of many complanints.
I have no way to go despite disconnecting your net connection. So kindly render your persual attention in this matter and solve the problem at an early please.
Expecting your kind Co-operation.

With regards,
Director,
From: [protected]@vsnl.net
Sent: Monday, January 25, 2010 5:59 PM
To: Customer Service (Retail-India)
Cc: Nodal Officer South1; Appellate Authority
Subject: FREQUENT DISCONNECTION OF BROADBAND SERVICE

Dear sir/Madam,

Whenever the power goes off, the internet broadband connection was disconnected in a space of 10 minutes and the connection was restored only after the resumption of power supply.
I repeatedly , complaining ( compliant nos:11564756,11583156,11588826,[protected] about the fact and one time they have assured me to place the required battery backup at the server installation point. But , i dont know what happened to them when the condition has not improved.
I respectfully submit , kindly look into the complaint and rectify the defects, if any in the battery backup as soon as possible..


with regards,
Director.