[Resolved]  TATA Indicom Photon Plus — Regarding disconnection of services deliberately without any good reason to create

Address:North Delhi, Delhi

Sub :- Regarding disconnection of sevices delibrately without any good reason to create
harassement & conducting illegal act amount to cheating , Deffeciency of services
and violating certain guidelines of TRAI


Sir / Madam,

This is in reference to my complaints dated 2 – Feb -2010 and 14 – March -2010 with TaTa Indicom & TATA Croma I am Bhavuk sahni R/O 1 – Ram Kishore Road civil Lines is forwarding you this written complaint as I am using TATA INDICOM Photon + connection No [protected] A/C Number –[protected] hereby mention the facts & circumstances as under & it is to bring to your notice very very strongly that on 10 – 4 -2010 at 9.32 AM a mail was sent at my e mail id [protected]@gmail.com to deposit Rs.418 as interim payment being a law abiding & peace loving citizen of the country I abided by the same and I deposited Rs.500 Transaction Reference Number MCIT[protected] and Transaction Date:[protected] & time 12:59:25 hrs the payment was deposited through my credit card online.

On 11 – April -2010 at 11.53 AM another Mail Was sent to me at e mail id [protected]@gmail.com to deposit Rs. 252 as interim Payment again being a law abiding & peace loving citizen of the country I abided by the same and I deposited Rs. 252 as interim payment Transaction Reference Number:MCIT[protected] and Transaction Date:[protected] and time 12:36:12 hrs the payment was deposited through my credit card online.

On 13 April 2010 when I tried to connect photon + it was not working & multiple errors were there So I called the customer service number of Tata Indicom at [protected] and the executive at customer care started guiding me to configure the connection through hardware in control panel later he revealed that the connection has been barred from there end today on 14 April 2010 when I checked my e mail A/C I came to know that one more e mail was sent on 13 – April – 2010 at 9.28 AM where TaTa has demanded Rs. 731 as interim payment it is really unfortunate & shocking that on day to day basis one has to pay as the usage is more being a professional I instructed as well as requested in writing as I have sent two e mails on 10- April -2010 at 6.24 Pm and 6.26 PM to customercare.[protected]@tatatel.co.in where I have mentioned to change my tariff plan to PHOTON + 2 GB from the existing time based plan with immediate effect and on 10 – April -2010 only at 10.12 PM I received a mail from Tata indicom confirming that by 12 – April -2010 it will be done whereas with malafide intentions Tata has not done that & disconnected the number / connection without any notice the act of Tata Indicom has caused huge losses to me , harassment, mental agony & a great insult to a innocent customer the number is disconnected till date (14-April 2010 ) as this is a clear cut case of harassement & conducting illegal act amount to cheating , Deffeciency of services and violation of certain guidelines of TRAI , mental agony , insult to the consumer as the same happened with me on previous occasions when I wrote to TATA Indicom on 2 –Feb-2010 & 14 – March -2010 . It is crystal clear that by using such tactis and force TATA indicom wants to extract huge amounts from customers

Thanking You,

Yours Sincerely,

Bhavuk sahni
1 - Ram Kishore Road Civil Lines Delhi -54
email - [protected]@gmail.com
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

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TataIndicom Photon Pro — Misguided

Dear Sir/Madam

My self Mr Umasankar from andhrapradesh and taken a photo pro connection[protected] in the name of M/S Replete Energy Pvt Ltd on 3 rd of June and the connection got activated on 16 th June till 23rd July its worked properly now its is not at all working in proper conditions regarding this i made several complaints.

But there is no response from them the persons whom i am spoking they are simply saying that the are is no feasible to provide you better service so better you cancel the connection and we return the amount i.e.500 rs i paid as initial deposit and rs 522 the bill which is generated on my account.
i Have to ask those people some doubts but all are in vain.

1)If the are comes under no feasible are how the person collected my application and activated the connection?
2)Last month it is worked and what happened to this month?
3) If we pay bit late in their payment how many times they will call us and disconnect the network are not?

they are simply saying sorry its our mistake is it aceeptableeee.
Help me out i am planning to approach consumer court is it ok.

regards
umasankar
[protected]

Tata Indicom/ Photon+ — disconnection of service

They have sent bills with wrong company name again again. We have lodge complain for the name correction several time but with no effect. Now they have disconnect the line as non payment whereas we are ready to pay with correct bill but they do not send a correct bill.
I have called the nodal office but they seems to be same worse as their costomer care. Its a corporate connection and all the higher representative do not bother to reply in our mails.

Out A/C number is [protected].

We are facing a worse customer support.
Dear Customer

Greetings from Tata Indicom!

We apologize for the inconvenience caused to you.

Please be informed that your complaint has been forwarded to concerned department and will revert to you shortly.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.
Dear Customer

Greetings from Tata Indicom!

In continuation to the above mail, we would like to inform you the below points.

1.BILL plan has already been changed to HNI HSIA USB 750 MB Plan Monthly Rental with effect from 10-APR-2010 14:06:30.
2.Services of Tata Indicom number 11-[protected] has been restored.
3.Credit Limit has been increased to Rs. 1800/- .

Further, your payment details are mentioned below

Amount Receive on

173.00 28-FEB-2010
1000.00 14-MAR-2010
191.00 05-APR-2010
500.00 10-APR-2010
252.00 11-APR-2010

We hope now that your issue is resolved to your satisfaction.

Thanking you
Customer Care - Tata Indicom.
i want to disconnect the line of [protected]
MAINE BOHUT BAAR BOLA THA KE MERA [protected] KA TATA PHOTON PLUS POSTPAID CONNECTION DEACTIVATE KAR DENE KE LIYE. KYON KE MUJHE PREPAID CONNECTION LENA HAI. MUJHE KOI JABAB HI NAHI DETA. MUJHE PREPAID CONNECTION LENA THA. MUJHE BEWAKUF BANA KE YEH POSTPAID KA LINE JOR KAR KE DIYA THA.MAINE 27TH NOVEMBER 2010 ME YEH LINE LIYA THAA AUR BOLA THA KE USKE BAAD KOLKATA KE PARK STREET KE OFFICE TRUE VALUE SHOPPE MEI JANE KE BAAD YEH LINE BANDH HO JAYEGA. AUR USKE BAAD MEI PREPAID CONNECTION LE SAKTA HU. MEI KOI POSTPAI KA PAYMENT BHI NAHI DUNGA TATA PHOTON + KE OFFCICE MEI. AUR MEI ISKE LIYE STEP BHI LUNGA.KRIPA KARKE MERA YEH CONNECTION BANDH KAR DIJIYE AUR MERA E-MAIL PE EK MAIL BHEJ DENA KAM HO JANE KE BAAD.

NAME : ABHIJIT DAS
PHOTON NUMBER : [protected]
E-MAIL : abhijit.[protected]@ rediffmail.com
I was planning to shift to Tata Photon from Reliance Net connect (with which I had a very bad experience). Looks like all are alike in their performance and service. I have dropped my plans to go for any broadband connections.

TATA Indicom — Connection disconnected without notice

Hi Sir,

I have been using post paid Tata mobile connection since 2007.
Cell Number: [protected]
In the name of: Yaashika Jain

In November 2010 I applied for converting my post paid connection to prepaid. For this I submitted my address and identity proof at Tata's Howrah maidan office. I also cleared all my previous dues by paying cash to them.

Suddenly last week morning I found that I line was disconnected. When I approached Tata's Ultadanga office I came to know that my line was disconnected because my identity and address proof were not submitted by their Howrah maidan office. They also informed me that there was no way I would get back my number.

This is my official number and I am facing ample problem since it has been disconnected. Also at the time of disconnection there was also a balance of around Rs 110.

I had submitted the documents to Tata's authorised office, my connection was also converted to prepaid.

Where have I defaulted in complying with their rules? How could they disconnect my number permanently?

Please help me this.......... I request you to help me take action against them so that they dont play with other customers.
Dear Tata Photon Customer Care,
Does this email id valid and if yes, is it really heard/read/respondede Customer.[protected]@tatatel.co.in
by someone on the earth.
I have t odiscontinue this damn service and I have been sending mails for the same, which has proved crying in wilderness!!!
Do you really invest a penny on improving your "Customer Service"m ????

TATA Indicom — Connection disconnected without any reason

I am Sachin M Gosavi Son of Mr. Madangiri N Gosavi who is using Tata
Indicom Postpaid Walky since last 5 years
The mentioned Tata Indicom connection was disconnected on 17 June due
to some technical reason by Tata Indicom team.
but on complaining, it was reconnected on 27 June.

Later, on contacting to customer care I realised that my account
number and Tarriff Plan is changed without informing me.
Also account holder's name is someone else instead of Mr Madangiri N
Gosavi i.e. someone else will get bill for the connection which I am
using now.

I have already contacted Tata Indicom Office at Daftary Road, Malad
(East) and have spoken to branch manager Miss Sunita
But the feedback which I got from her was really shocking. She asked
me why I am worrying if my connection is working proper and someone
else will be charged for it. So she suggested me to use the connection
whose account account is not mine.

I requested them to resolve the issue and change my tariff to tariff
which I was using since last 5 years.
But still I have not got any response

Other Details:
Name : Mr. MADANGIRI N GOSAVI
Address : SACHIN NIWAS,BHIM NAGAR, CUTTING NO.5,
KURAR VILLAGE,NR.MACHHI MARKET,
NR JAI AMBE MATA MANDIR, MALAD
EAST MUMBAI,
MAHARASHTRA - 400097
Tata Indicom No :[protected]
Old Account Number :[protected]
New Account Number :[protected]
Old Tariff Plan : Home2Mobile349Plan
New Tariff Plan : 350 Plan(Dont know the exact name)

My Alternate contact number is [protected].


Let me know if you require more details.
I told many times u persons to stop my services with immediate effect as my device has been stolen in the month of NOVEMBER, but u guys r making money, without taking care of customer's health.Plz stop all these non-sense, I'm really embarrassed...My photon no. is [protected].

Tata Photon — DIsconnection without notification or reason

I took Tata Photon connection on 21/1/2012 with no [protected], but it has been disconnected now.
No prior intimatio/warning was given. Interaction number[protected].

The reason given is address proof verification was negative or documentation incomplete.
Tata Photon cannot seem to make up its mind on the reason either.

Tata Photon sales guy has collected the documents and the verification guy sat in my appartment and done the verification.

However, tata photon continues to insist that i visit their gallery and submit the documents again and they wont send anyone to collect it.
They also insist that bill be paid on connection that has been cut without intimation or fault on my part.

Mutliple calls to customer care has gone to waste.

Please help resolve this matter.
Dear Mr. Shah,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been put before concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.
What is the procedure to discontinue service for Photon+ ?

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