[Resolved]  TATA Indicom Photon Plus — network problem

TATA Indicom — Selling connections with false statement.

The company sold me 2 tata indicom([protected],[protected]) mobiles and told me that roaming incoming calls are totally free.But this month i seen my bill and came to know that company is charging me for roaming incoming calls.I written to company for this 15 days before but i haven't received any response.So i again request you to solve this matter amicably and adjust the amount which i paid to your company till nowfor roaming incoming calls.

Tata Indicom , Broadband USB Hi speed connection modem — Complaint on TATA Indicom - Hi speed wireless broadband connection

Hyderabad
16/02/1009.

Dear Sir/Madam

I have taken TATA Indicom - Hi-speed USB wireless Broadband connection (HSIA 800 Plan) at chennai, asking i am going to use it in hyderabad.
cost of the Device is - 3500 rupees. Taken under speed 1MBPS and 1GB download range for monthly 800 rupees + tax. only 3 days i used in chennai without any problem.
other than chennai i was not getting any signal. After reaching hyderabad i raised complaint no[protected],[protected] but no response.

I threatend them like i give complaint on TRAI. then only action got taken, i was guided to change the settings in the tool which they have given.
I got signal and checked with speed where i am getting very low speed (12 - 34kbps). which will not be enough for me to work with my USA Client.

Reason they are giving like it will not work for 1MBPS. it works max only for 100kbps ( Which is 10 times slower than the given time) other than chennai.
Here only i realized i got cheated with false statement which they have given . so i asked them to take back my device and give back my money. They are not agreeing.
Requesting them to provide speed connection atleast. they are not doing.

Tata indicom selling another device for broadband connection cost 2500 which provides same features which i am getting now for monthly 650 rupees.
i asked them atleast to replace, though it is a loss of 1000 to me. even for that also they are not agreeing.


Tata indicom selling there products with false statement. Acting clever by organisation for cheeting Public. Customer care personal were not polite
they says, they are not bothering if the customer goes to TRAI. like they are ready to face itseems..


I don't have other option to get justice without TRAI. I belive TRAI will help me out from the illegal event.


MY Details
[protected]

Name : D Senthil

Billing Address : No.3 Varadharajan St, Vijayalakshmi puram, Ambattur, chennai.

Current Address : 402 sai residency, madhinaguda, Hyderabad.

Contact Number : 91 - [protected].

Email-d : [protected]@gmail.com, [protected]@yahoo.com

Tataindicom Allocated Phone Number for the device : [protected].

Tataindicom Account Number :[protected].

Tariff plan : HSIA USB 800 Plan.

Connection Dated : 3rd feb 2009.

TATA Indicom — Low speed and Router not delivered

Dear Consumer forum,

I had braught a Tata Indicom broadband 1 mbps connection and paid 6 months subscription fees in advance as they were providing a Wireless router free after paying 6 months subscription fees in advance. Now it is 2 months after the broadband is installed and i have not received the wireless router. I have called the sales person many times but he has not done any help although he told me that i will be getting the router in 15 days. Finally i was fedup and called the Area Manager now he also is giving me dates about the Router delivery but more than 10 days have passed and he still tells me that he is checking the status. (it sucks).
Moreever with a 1 mbps connection i should be getting download speed of atleast 256 kbps and i never got it above 120 kbps. This is killing my business. I have called the customer care many times and got reply also but nothing seems to change after multiple calls as well. MY RECOMMENDATION IS NEVER GO TO TATA INDICOM. THIS IS NOT CUSTOMER ORIENTED SERVICE. WILL TAKE THE ISSUE LEGALLY HENCEFORTH.

-Dr. Suraj Mishra

Tata indicom Photon Plus — Everything

The best wireless data connection, of course Ultra High Speed.
Just kidding

Actullay It is not PHOTON Plus, it is Phata hua (in hindi) and worst support ever seen in Telecom sector.

My Account number is[protected]. This time I have logged a complaint (Ticket number[protected] dated 3rd July 2010.
Assuranc ewas given that problem will be solved with in 24hrs.
I do got call with in 24 hr ask for the time to visit, I gave the time and after that no one call up till date.

I made a follow up call on 8th July asking status, response ticket is Open and again another sweet assurance problem will be resloved with in 24 Hrs.

No one call up ( as expected)

Another follw up call on 9th July 2010 (after expiry of 24 Hrs). Same standard response (problem will be resloved with in 24 Hrs).


Can some one let me know how to file a suite aganist TATA TeleService??

.

you are lucky at least someone has picked up ur call at [protected]. I never get a chance to hear some voice (other that recored voice) otherside.

BEWWARE !!!

They are also stealing the balance MB (pre-paid connection in my case) which I noticed today only, In morning I got SMS of outstanding balance of 642 MB and at 9:42PM I recived SMS stating 634 MB. I notice the difference only because today I haven't used photon plus.

may be this is the regular practice at their end.

A Tata photon plus wireless broadband connection was installed in my laptop sometimes in July or so. Soon after installation of the connection, when it was opened I got pron pictures automatically appearing on the screen of my laptop. I tried to disconnect but I could not do it. I made a complaint and your representative came to my house but he could not do anything. He told me that I have to format the computer and reinstall the connection. Continuously for 3 days the pron pictures appeared immediately after opening the computer. Finally I got the computer formatted by an engineer for which I had to spend some money. Thereafter the connection worked for only 3 days and went out of order. I phoned to your office but no one attended. A bill was received on the due date and it was paid by me. At that time I had told your representative that since I am not able to get connection of the internet, I wanted to disconnect the connection. He told me that it will be done. Even after that I received a bill for Rs.611/- or so but since I had contracted with you for payment of Rs.550/- only per month, I paid him the amount and told him to immediately get the connection discontinued. But to my surprise your people are telephoning me again and again for making further payment of the bill. The connection never worked for more than 3 days since the installation and I could not use the same at any time. Your demand for payment of further bills is uncalled for and I refuse to pay the same. If you harrass me further I shall be left with no alternative but to go to the Consumer Court for redress of my greivance. Please therefore henceforth do not insist for payment of any bill in this regard and treat the matter as closed.

Yours truly,
S. Ganapathy

I have the Tata Photon Plus - USB Broadband.

The speed assure is 3+ MBps

but nothing, but same slow connection...sometimes ever google.com takes hell lot of time.
earlier we registered the complaint and some technisian came to a visit (not even authorize Tata Indicom personnel).

He did some test like speed test and all, and said that he has done some changes or upgrading of some router or so, then for two days, the speed was better than before but never above 512kbps...what is this...

then just after few days...like a week or so the speed went back to same as a 56kbps modem...????

I did the speed test on both tata site as well as speedtest.net and results are

Download speed 98 Kbps
Upload speed 57 Kbps
Round trip time (avg) 905 ms

Can anyone explain me if I am being cheated on the name of broadband connection????

Dude it's TaTa Indicom they will never repay your money back.
Not even in terms of talktime.
They build almost 25% of their revenues by cheating consumers and charging them wrong call rates.
I have been following up with them for past 2 months and they closed the ticket after reading the call rates.
It is a typical corrupt bureaucratic government organization.

Dear Ms. TRIPTI . CHAKRABORTY

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, our concerned department spoke to you and updated the resolution.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer Care,
Tata Docomo.