[Resolved]  TATA Indicom Photon Plus — Sales Executive not taking the complaint seriously

Sidharth Sales Agencies — Mobile lost

Sub: Complaint (lost of mobile along with SIM)

Ref: My mobile No.[protected]
Instrument type: NOKIA E71 – 1 B.Steel WLAN:9C18741DE992
IMEI:[protected]

With refer to the above, I lost my NOKIA E71 – 1 B Steel mobile along with SIM card today at Mumbai.

I request you to kindly trace my mobile and block the SIM card immediately.

Please do the needful.

Thanking You

Yours truly,


[Ashok Kumar Jain O.]

Dear Customer

Greetings from Tata Indicom!

Our technical team contacted you and resolved the issue.Hope the complaint is resolved to your satisfaction.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in.

Thanking you
Customer Care - Tata Indicom.

i am facing problems from custemor care service ex.no body is answering properly every body is paying the game of passing ball into another court.This is very shameful and hopless thing is happening in the co.which is releted with the name of TATAS

Dear sir,
with due respect, i want to inform you that i have not get my refund till now, and your officers have not replied me with responsbility. they are saying me only for wait, and pay bill. Your sells person Mr Mitesh has called me today that he will take my device and he will refund me money after 20-25days deduce 500 rupees and saying that i should pay my bill till today. but your officers had commited me before 45days that if they could not provied me service, i have no need to pay, and they will also refund me which i bill amount i have paid already for your first bill. But now they are not ready to follow their commitment. Tell me sir, how kind i can make trust on Mr Mitesh and on your officers, when they have been wrong on their commitment till now which they had commited with me. sir, what is the guarntee that they will refund me all of my money aftey paying bill and giving him Tata photon+ device. According to my advocate, i should not pay bill because i had been following and informing to your officers since first day of purchasing your device. My advocate says me, that i can get all of my refund from consumer forum court with all loses of my time and money. But i have said him to stop for 3days due to making a complaint to you. Because i know that any reputated company like Tata will not want lose reputation for a little problem like this. So i believe in you that you will solve my problem within 2days.
So sir, please take neccessary action immedietly against your sells agency, and also against your unresponsive officers.
Thanking you and awaiting you for immedieat action.
Your Truly
Vinod Tiwari


From: "customer.[protected]@tatatel.co.in" <customer.[protected]@tatatel.co.in>
To: vinod.[protected]@yahoo.in
Cc: rajeev.[protected]@tatatel.co.in; appellateauthority.[protected]@tatatel.co.in; nodalofficer.[protected]@tatatel.
Sent: Thu, 25 November, 2010 6:12:45 PM
Subject: FW: complain about tata photon+ services~~M3089210


Dear Sir,

Greetings from Tata Indicom!

This is with reference to your email dated November 25, 2010 regarding your Tata Indicom number [protected]. We truly value our relationship and sincerely regret the delay in attending to your complaint. We apologize for the inconvenience caused due to the same. As per subsequent telephonic conversation of one of our executives on [protected] with Mr.Vinod Tiwari regarding refund for the device charges issue, we have already inform you that your complaint regarding the same has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly. We request you to kindly bear with us in the interim.


For any assistance please feel free to call us at 121, our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected].

Our Photon Plus customers can get in touch with us on[protected]Toll free). We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Mr. Nirlep Raval on[protected] in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.


Assuring you the best of our services at all times.


Warm Regards,
Simarpreet Sandhu ? Deputy Manager ? Customercare ? Gujarat
Contact No ?[protected], www.tataindicom.com


-----Original Message-----
From: vinod.[protected]@yahoo.in
Sent:[protected]:40:57.0
To : rajeev.[protected]@tatatel.co.in
Cc: [protected]@tatanet.co.in, customer.[protected]@tatatel.co.in, appellateauthority.[protected]@tatatel.co.in, nodalofficer.[protected]@tatatel.co.in
Subject: FW: complain about tata photon+ services~~M3089210
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________






--- On Thu, 25/11/10, Vinod Tiwari <vinod.[protected]@yahoo.in> wrote:

From: Vinod Tiwari <vinod.[protected]@yahoo.in>
Subject: FW: complain about tata photon+ services~~M3089210
To: customer.[protected]@tatatel.co.in
Cc: appellateauthority.[protected]@tatatel.co.in, nodalofficer.[protected]@tatatel.co.in
Date: Thursday, 25 November, 2010, 8:34 AM

Dear sir, with respect i want to inform you that your nodal officer mr Nirlep raval talk with me on[protected] and me to go your customer care office Gujrat bhawan ahmedabad to recieve my refund money bcause he said that your company is unable for providing me service and said that i can refund my money due to wrong commitment. when i went there for refund, your customer care officer said me that she can not refund me any money. after that i called back to MR. nirlep raval. he said me that i can go my home. my refund money will given me by your sellsperson MR. Mitesh till[protected] evening. But i have not recived my refund money till now. Today i called again to nodal officer, i get reply from there that he will call back me within 10minute and answer me, but he he did not called me back till now and mr Mitesh also not responding my call.therefore
i request you that take neccessary action and provide me service or refund my money immedietly. It seems that they donot want refund me. Please donot lose reputation your company because when i will go to police, consumer forum court and human right authority and also in media, it will be very bad impressive for your company`s reputation.
Thanking You with hope that you will take neccessary action immedietly.Yours Truly Vinod Tiwari


--- On Tue, 23/11/10, customer.[protected]@tatatel.co.in <customer.[protected]@tatatel.co.in> wrote:

From: customer.[protected]@tatatel.co.in <customer.[protected]@tatatel.co.in>
Subject: FW: complain about tata photon+ services~~M3089210
To: vinod.[protected]@yahoo.in
Cc: appellateauthority.[protected]@tatatel.co.in, nodalofficer.[protected]@tatatel.co.in
Date: Tuesday, 23
November, 2010, 12:45 PM

Dear Sir,

Greetings from Tata Indicom!

This is with reference to your email dated 23/11/2010 regarding your Tata Indicom number [protected]. We truly value our relationship and sincerely regret for the inconvenience caused and for delay in attending to your complaint. We would like to request you to please give us an opportunity to resolve your complaint regarding speed issue before you take the final decision of disconnection. As your complaint regarding internet issue has been forwarded to the concerned department, we would request you to please bear with us in the interim. However, if there is some other reason due to which you want to discontinue the services, we would request you to please let us know the same so that we can resolve the issue and avail the opportunity to reverse your decision of disconnection

For any assistance please feel free to call us at 121, our 24x7
Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected].

Our Photon Plus customers can get in touch with us on[protected]Toll free). We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Mr. Nirlep Raval on[protected] in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.

Assuring you the best of our services at all times.

Warm Regards,
Simarpreet Sandhu ¿ Deputy Manager ¿ Customercare ¿ Gujarat
Contact No ¿[protected], www.tataindicom.com


-----Original Message-----
From: vinod.[protected]@yahoo.in
Sent:[protected]:23:50.0
To : customercare.[protected]@tatatel.co.in
Cc: appellateauthority.[protected]@tatatel.co.in, nodalofficer.[protected]@tatatel.co.in
Subject: FW: complain about tata photon+ services~~M3089210
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________




----Forwarded Message----
From: vinod.[protected]@yahoo.in
To: AppellateAuthority.[protected]@tatatel.co.in
Cc: nodalofficer.[protected]@tatatel.co.in
Sent: Tue, 23 Nov 2010 08:17 IST
Subject: complain about tata photon+ services



From: Vinod Tiwari <vinod.[protected]@yahoo.in>
Subject:
To: nodalofficer.[protected]@tatatel.co.in
Cc: AppellateAuthority.[protected]@tatatel.co.in
Date: Monday, 22 November, 2010, 2:33 PM

dear sir,

i have purchased my tata photon+ device at[protected]. at that time your sellsperson commited me that this device uploading speed is upto 3.1mbps, but i have not get speed more than 200kbps till now.
i have complaint regarding this matter in your customer service and to your nodal officer, but they have not pay attention. i have made many request about this but they are not replying me. at last i have a request to canclled my service at[protected] at your customer care centre at gujrat bhavan ahmedabad to Mr. Vipul, request no. is[protected]. After this request your officer Mr Narendra (cntact no-[protected]) made me a call and said that he will solve my problem till[protected] evening 5pm. and your sellsperson Mr. Mitesh(contactno-[protected]) also made me call and say
the above matter but this problem is still now. when i made him call today they are not responding my call any saying me that you can do what you can we are not
responsive for any matter, i have sell it if you need go any where. your officers are not replying me properly so please pay attention and take neccessary action.i need my money return otherwise I think, i should go to consumer court forum and to police station also.
your truly...
vinod tiwari
tata photon no.. [protected]
contact no...[protected]
email id- vinod.[protected]@yahoo.in

1-Prayag Park Society
Vastral
AHMEDABAD - 382 440 (GUJ) INDIA

the unprofessional approach of the kashmir unit is just out of this world, lazzy, letharjic, running after the commision without taking the interest of the client seriously. The problem being o[censored]n acceptable dealer code.

Respected sir,



I have request to unblock my mobile Number [protected] and transfer the number to new blank sim card which was purchase from TATA indicom office (sivranjani branch ahmedabad) on 31st Jan 2011 8.15PM .Executive told me “your new card will start within 5 to 10 minutes”, but there was some problem in sim card and hence same is not started yet. He told me it will start on 1st Feb. 2011 morning. On the date I called customer care executive (12524) and Executive told me “your mobile was unblocked from our system, but you have to contact sivranjani office”. I called on Sivaranjani office on[protected] Number continuously I have called for 25times but nobody was there to receive the call. I got the No. of Manager of Shiv ranjani office Miss Pamela Desouza[protected]. Called her and informed her about my problem. But till my mobile was not started. Then I raised complaint on TTSL website Complaint no is 241439. after continuously follow up with manager I called Nodal Officer Mr. Nirlep Raval on[protected] and informed him, but till my mobile was not started. Then I called miss Neha Jain [protected] and informed her. Then I personally go to sivranjani office meet Mr. siddharth informed him about my issue he promised me your mobile will start soon. Then 2nd Feb 2011 Morning I received call of Mr. siddharth on my AlterNet no ([protected]) he told me just switch off your mobile and then switch on it will start. But my my mobile was not started yet. Again I called Miss Pamela Desouza and informed her but no result. I received mail from [protected]@tatatel.co.in and reply on the same but there is no revert on the same . As on today’s date my SIM is not activated. I faced lots of problems, I lost my 3 lakh Rs. Order, I west my important time for following for this issue .I lost my credit at my company, I lost my Important phone calls of My customers as well as my seniors,

Now I don’t have trust on your Service nor in your Executives, No one in your company taking care of customer.



Due to this serious issue I am changing the mobile service provider.

Please read following mail carfully.



Regards,

JAYESH CHUDASAMA

(M) [protected]

[protected]

[protected]



--- On Wed, 2/2/11, Jeysh Chudasama <[protected]@yahoo.com> wrote:


From: Jeysh Chudasama <[protected]@yahoo.com>
Subject: Re: Complaint Request Accepted
To: [protected]@tatatel.co.in
Date: Wednesday, 2 February, 2011, 4:46 AM


Dear sir,



I called every numbers mention in your following mail. but still my mobile is not started. And I also visited Shivranjani Office yesterday they promise me that your mobile will start soon. I am facing lots of problem due to this in conveyance.



I would like to raise another complain about my father’s (chandubhai chudasama) post paid mobile No. [protected]. He was in Kolkata since 21st Jan 2011. and the mobile has no network till today's date. He was in Roaming but your Roaming service did not provide network in the cell phone. I called customer care executive AT 22nd Jan 2011 in behalf of my father but they did not give me satisfactory answerer, I tried my best to to get help from your side but we can’t get it. During that time we lost our business and faced lots of problems. we get very good network in our city but in difficult time your executive.



I would like to tell you that please check the status of the no [protected]. Since how long time we are using this numbers. We are Paying all the bills in time. Even you are not taking care of your Customers. For this reasons We have to change our service provider.



Kindly help to your customer, and try to understand their problems as well as give satisfactory respond to them.





JAYESH CHUDASAMA
(M) [protected]
[protected]
[protected]




--- On Tue, 1/2/11, [protected]@tatatel.co.in <[protected]@tatatel.co.in> wrote:


From: [protected]@tatatel.co.in <[protected]@tatatel.co.in>
Subject: Complaint Request Accepted
To: [protected]@yahoo.com
Date: Tuesday, 1 February, 2011, 5:21 AM



Dear Customer,

Greetings from Tata Indicom!

We have received your complaint about your Tata Indicom number [protected].

Your complaint has been registered with our customer service team. The Reference No. is 241439.

You will be receiving a call from our customer representative, within 6 business hours, who shall attend to your complaint and provide a resolution at the earliest. It is our aim to provide you a satisfactory resolution as early as possible.

We assure you the best service at all times and look forward to a warm and long-standing association with you.

For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone.
We are also accessible from non Tata Indicom phones on [protected].

Our Photon customers can get in touch with us on[protected]Toll free).We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Mr. Nirlep Raval on[protected] in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.

Thanks and Regards,
Neha Jain
Customer Care GUJARAT
Tata Teleservices Limited
Ph: [protected]

*******This is an automated message. Please do not reply*******

TATA INDICOM-PHOTON PLUS — LACK OF POST SALES SERVICE

I GOT A PHOTON PLUS [protected]@RS.500/- CONNECTION, ACCOUNT NO.[protected], TATA INDICOM NO.[protected]. I AM RESIDING AT NANGANALLUR, CHENNAI, TAMIL NADU PIN CODE:600 114.

THE SAD STORY OF MINE IS BECAUSE OF MY BAD TIME I ENQUIRED AT THE PHOTON PLUS DETAILS. AFTER THAT LOT OF CALLS FROM THE DEALER TILL I GOT THE CONNECTION. THEN MY FATE STARTED WORKING. SINCE THE RETAIL OUTLET IS ON THE WAY TO MY OFFICE I THOUGHT OF PAYING THERE WHILE GOING TO OFFICE ON THE WAY.
THE REMAINDER FOR PAYMENT COMES WELL IN ADVANCE. I ALSO DID THE SAME.

UNFORTUNATELY FOR THE PAST 4 MONTHS I WAS NOT ABLE TO DO PAY EARLY, AND WENT TO PAY THE BILL (BUT NOT LATE) ON 15 OR 16TH. THE PERSON (MR. RAMESH OR SURESH) I AM NOT SURE THE NAME TOLD THAT THE SERVER IS DOWN, OR PRINTER NOT WORKING AND ALL THE TECHNICAL RELATED PROBLEMS. SO I NEED TO GO THERE THREE TO FOUR TIMES EVERY MONTH. AND THE WAY HE BEHAVED WAS, HE UNDER THE IMPRESSION THAT I AM OPERATING MY COMPUER UNDER HIS MERCY. AFTER GIVING A LONG ROPE TO HIM I TOLD HIM THAT I AM GOING TO COMPLAINT ABOUT THIS. FOR WHICH THE ANSWER GIVEN BY HIM ............... .

MY BOSS ALWAYS SAYS - THE CUSTOMER IS OUR BOSS
AND HE IS ALWAYS RIGHT.

AND THIS MONTH TO-DAY (16/02/2011) I WENT THERE TO PAY THE BILL
AND THE SAME OLD PROBLE.

KINDLY ADVICE ME HOW TO GET OUT OF THIS CONNECTION (DISCONNECT THE CONNECTION)

K RAVINDRANATH
[protected]

From: Shahzad Ali <[protected]@rocketmail.com>
Subject: Fw: Complaints
To: customercare.[protected]@tatatel.co.in
Date: Saturday, 5 March, 2011, 8:18 AM



--- On Fri, 4/3/11, Shahzad Ali <[protected]@rocketmail.com> wrote:

From: Shahzad Ali <[protected]@rocketmail.com>
Subject: Complaints
To: customercare.[protected]@tatatel.co.in
Cc: nodalofficer.[protected]@tatatel.co.in, [protected]@tatatel.co.in
Date: Friday, 4 March, 2011, 1:38 PM

sir
i am shahzad ali (avone mobile) kairana muzzafarnagar up west.
i am retailer cel no [protected], [protected], [protected].
sir mere distibuter ne mujhhe last 1 years se koi bhi caf id schime nahi di hain.
mene jayada jor diya to mera etop reachage karna ban kar diya aur duplicate sim banane ke
200rs magta hain ..customer 200rs nahi deta aur dusri company ka sim le leta hain.
maine iski complaint apne RM Mr.Rahul trivedi se ki magar trivedy jee ne kaha duplicate sim 200rs me hi banta hai or nahi meri caf id schime dilwai jay.
mera etop rechage ban hone se mere customer toot rahe hai or mera kafi nukshan ho raha hain.islia aap se nivedan hai ki aap meri pareshani shanjhhe or iskodoor karne ki krpa kare
thankyou
distibutor name ...arora comunication shamli .mr sunil arora cell no. [protected]RM mr.rahul trivedi [protected]

TATA Indicom — not taking complaint

NO INCOMIN CALL IS COMING BUT CUSTOMER CARE IS NOT TAKING COMPLAIN. I HAVE ONLY ONE NUMBER BUT THEY R TELLING THAT WITHOUT ANY ALTERNATIVE NUMER THEY CANT TAKE COMPLAIN. IS IT POSSIBLE TO BUY A HANDSET &A SIM TO LODGE A COMPLAIN?

SWARUP KUMAR MONDAL
[protected]@yahoo.com