[Resolved] TATA Indicom -Postpaid connection — Irresponsibility of Customer Care
I am a Tata Indicom Post-paid customer and I have been using their services from last about two years. Actually the problem is, In August, 2010 bill there was Rs.30/- extra added in lieu of any “Mantra Service”. But I did’t give any request to start it then on 22nd or perhaps 23rd , I informed to Customer Care that I did’t give any request for the said service and please unsubscribe it or put the my request for Rs.30/- as a waiver. But the customer care representative said, u have paid your bill and there is no amount lying pending.. so wait for the next bill and u need to call here again. Today i.e. 8th October, 2010 I again called to 121 (customer care) and told the whole matter. But strangely, I found, there are again Rs.30/- added to my September, 2010 bill. Because my “Mantra Service” has not been disconnected yet.
Then I talked to their seniors and Ms. Amla (Sr. Officer) Tata Indicom, attended my call and she apologize, whatever had happened. She also said that your un-subscription request is there. But sorry I don’t know, Why it is not disconnected yet? So therefore, I request you to give me right justice and give me waiver of Rs100/- atleast and also take some stern steps against the responsible team.
Complaint marked as Resolved Aug 13, 2020