[Resolved]  Tata Motors — Poor service and Faulty Vehicle

Address:

Delhi

I want to bring one ordeal in front of you I am so called proud owner o TATA SAFARI bought on 29th May 2011……

Ist I was communicated that I will get 25000 rs worth of Accessories which was later charged then I end up extended warranty not being given where as I have the receipt that the same has been done.

IInd Wiper developed a snag where spring support was not there where your TDI team in HIM motors blamed me that I have might removed the same
Then when they wanted to replace the same non of them could fix it question to be asked when 3 people put together could not place then what is the point.

There is one metal support missing from one of the doors which was again as per service delivery person I would have broken this (surprisingly without any damage on the door means that I am to be blamed)

Exhaust convertor got malfunctioning imagine in 30 days I am still waiting for the same to be blamed.

Commitments are meant to be broken by TATA which I have learnt and worst mistake which I have done is taking the IInd TATA motors which the worst service to go for.
I seems that I should have learnt my lessons from ist car.

Today I am writing this mail from HIM motors where service delivery people have not touched their cars meant for customer service and have taken some photographs where people are chatting enjoying morning weather at 11:00 but work has not started had to fight with other customers which I am sure are equally pert up due to careless and harsh attitude of staff(no Service person took care of this) my way for car to number 6-7 where was the ist person waiting since 8 AM service delivery executive spoke harshly and has ensured that his relative and friends got the preference.

Please check Facebook and twitter for your mighty brand I am sure Jamshedji TATA never thought that this is the level to customers and all the promises and courtesy differentiates this from other BRANDS across the globe.
I am not expecting TATA to take care of this……………………….




Regards
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Prashant Arora| Manager - Alternate Channels | American Express Banking Corp.

Mobile: +91 [protected] | prashant.j.[protected]@aexp.com